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CCleaner

3.2

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CCleaner Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly regarding its customer service and billing practices. Many users report unauthorized charges and difficulties in obtaining refunds, indicating a troubling trend of poor communication and support. While some customers appreciate the software's functionality and have had positive experiences with the free version, the transition to paid services often leads to frustration due to software malfunctions and inadequate technical assistance. Overall, the feedback suggests a need for the company to improve its customer service responsiveness and address billing transparency to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

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New Mexico
2 reviews
1 helpful vote
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DELETED UNCHECKED FILES
December 17, 2019

Duplicate finder deleted everything not just checked files. Can only recover a couple of hundred of 39,0000 files deleted. Never use with windows 10

Date of experience: December 17, 2019
Georgia
3 reviews
1 helpful vote
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They renewed without my permission and I I cancelled immediately and complained the same day and they said FU no refund sucker. So I would never do business with cleverbridge or pitiform again! Not to mention their product sucks which is why I unsubscribed months ago.

Date of experience: December 4, 2019
Texas
1 review
1 helpful vote
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I had to search this page out. I wanted to thank you for this wonderful program! I just ran it. I run it much. I am having problems with my computer. I spilled coffee on my keyboard and eventually it sopped working. Even though I am using A USB keyboard and have tried to uninstall my default key board my computer keeps reinstalling it. And I have problems with my password at boot. Well I am in windows now and I leave the Computer on for A long time. So I don't have to try and reget into windows. The computer messed up and I couldn't see my thumbnail pictures, as well as some other problems. I ran Ccleaner and they reappeared! I haven't checked the other problems yet but I
'm guessing they cleared up as wellas well. Now I may not have to restart my computer to fix the problem. I wish I could upgrade, I just can't afford to right now. But plan to when I can! I am still using the free version. Thankyou. Duane Schott.

Date of experience: February 28, 2019
Connecticut
1 review
0 helpful votes
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I bought CCleaner some months ago. Cleaned my registry several times. Finally decided to clean my files also. When the screen came back I was unable to do anything. I had to do a hard shutdown. I was unable to get into Safe Mode. I called Microsoft and we determined that the registry was corrupt. We had to rebuild the operating system in place. I am still finding various functions that don't work but have been able to fix them. I would not install this software.

Date of experience: October 11, 2018
Australia
1 review
0 helpful votes
Follow Zdenek D.
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Sadly, Ccleaner wiped data (history, favourits, etc.) from my Vivaldi browser, eve thought it was not listed among those programs it would clean data from... very irresponsible and dangerous piece or software!... and it does not more then I can perform from the Windows and software tools & options with much more control! And it is the same obtrusive like it's big brother Avast...

Date of experience: September 15, 2018
New Mexico
3 reviews
1 helpful vote
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Update Challenges
August 31, 2018

Every time I update to a New Version I have to make all of my Setting Changes again. It would be best if CCleaner kept my old setting when installing a Newer Version of CCleaner Free such as 5. 46. 6652. Other than that I would have given it a 4. Also the Registry Cleaner should make a Systems Restore Point not a backup file before making changes to the Registry File.

Date of experience: August 30, 2018
Colorado
4 reviews
12 helpful votes
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I went in to purchase the 30% off, 1-year subscription. The page automatically selects the yearly renewal, where you must physically cancel to stop them from a yearly re-charge of the full $24.99. So I un-clicked the box, and the agreement under the Submit button switched to where I was no longer agreeing to the yearly charge. BUT, when the page sent me to PayPal I was told in the fine print that I was allowing them to deduct a yearly charge, with no way of opting out! Thank goodness I re-read the terms on the PayPal page, I wonder how many people don't?
So, I called their customer service, which is not an easy phone number to find, and their answer was that I could simply cancel before the year was up. When I said no, I don't want to agree to it in the first place, THEY HUNG UP! I called back, got the exact same response from a different agent, they also hung up instead of explaining!
This is despicable behavior from a supposed security company who is supposed to be trustworthy. How can you possibly rely on their product when the company itself has such an astonishing lack of integrity?

Date of experience: July 28, 2018
Japan
11 reviews
54 helpful votes
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I mainly use CCleaner as my Disk C cleaner on my Dell laptop. This small yet powerful program is a thorough system cleaner. It deeply scans your system and then lists a lot of items you can select to clean related to Windows system and third-party applications. You can wipe off a lot of things such as browser cache, temporary files, unused craps, cookies, logs. What is worth being mentioned is the plug-in "CCEnhancer". It adds extra cleaning rules to CCleaner to free up more disk space. I found that because CCEnhancer adds more options to clean, the program would load all scanned items slightly more slowly than before.

The paid-for upgrade to pro version brings you several more features including "Real-time Monitoring", "Scheduled Cleaning", "Automatic Updates" and "Premium Support". These are not quite useful for me but might be necessary to others.

In a whole, I think CCleaner is a great choice to clean trash when your computer gets clogged up.

Date of experience: May 22, 2018
Uruguay
39 reviews
47 helpful votes
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Esa aplicacion completamente gratuita, deja en segundos la maquina mucho mas liviana, ofreciendote soluciones que podrian salir mucho mas caras. Limpia y soluciona errores y es facil de usar. Muy bueno

Date of experience: April 30, 2018
Australia
1 review
2 helpful votes
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Rubbish
March 13, 2018

Tricks you into downloading avast antivirus. Doesnt do much for your pc other than tricking you into downloading other software so be careful.

Date of experience: March 13, 2018
Switzerland
3 reviews
84 helpful votes
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Perfect to clean my pc, very fast and reliable. This is a must have.

Date of experience: April 17, 2014
Ohio
7 reviews
22 helpful votes
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Ccleaner is one if not the best register cleaners i have seen. It cleans your registry and usually cleans a gigabyte off of my computer; i recommend it to be used and not any other one you might see!

Date of experience: December 10, 2013
Utah
12 reviews
39 helpful votes
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First thank you all for the great reviews of this site. I was having problems with my pc and tried to search for software that works. I just recently installed ccleaner and it did wonders on my pc.

Date of experience: August 19, 2011
Washington
30 reviews
148 helpful votes
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Hands down one of the most thorough (and safest) cleaners I have used yet. You will be very delighted with this program. Also, stop by and pick up the free plug-in CCEnhancer which extends it's capabilities to cover over 500 additional applications at: http://thewebatom.net/software/ccenhancer/

Date of experience: June 21, 2011
California
3 reviews
8 helpful votes
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I use my 2 favorite programs, ccleaner and defraggler, every day. I've never used a better defragmenter than defraggler. Ccleaner has no (free) equal either. If you need some simple, free software to tune your pc up, these are the guys. I can't believe there's only 1 other review here.

If you use ccleaner, take caution in the "advanced" deletion pane, because if you delete "old prefetch data", it will take a long time to load a program that hadn't been used for 2 weeks prior to deletion. NEVER delete old prefetch data. "old" doesn't make sense anyway.

Date of experience: April 25, 2011
California
20 reviews
81 helpful votes
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Piriform is a great company with great software. Free disk defragmenter, free disk cleanup software, and others. I use the antispyware on ALL my computers. CCleaner will get rid of a lot of space junk that ends up on your hard drive - AND it will improve your computer's performance.

AWESOME.

Date of experience: January 20, 2011
Texas
72 reviews
453 helpful votes
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Kudos to Frank C for his review of this site!

I went to it and downloaded the software and it worked like a charm! Thank you Frank! It's definitely cleaned up and cleared up some long time issues I've had with my computer. Great site! It was very fast too.

Date of experience: February 22, 2010
New York
114 reviews
844 helpful votes
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WOW was I glad to get turned on to THIS website!

I'm sure you've all seen the advertisements (and the scams) about software that will "make your computer run faster" and they offer a "FREE SCAN". Then the nightmare begins, where they tell you that you have over 1,000 problems with your computer and then try to sell you their Registry Cleaning software package. Now, several of these are very good (PC Tools, AVG, Norton), BUT they all cost at least $29.95/year!

CCleaner.com is the best and ONLY totally FREE Registry Cleaning software out there. It's easy to use, does the job quickly and thoroughly and is ABSOLUTELY FREE (Gawd I sound like a commercial for them, but really I'm just a satisfied user). There's no reason to pay big $$$ to get this type of software.

Registry fragmenting is the leading cause of your computer slowing down with age. You have to clean it up (your basic "De-Fragment that comes with Windows doesn't do this), and you need software like this to do it!

Here's a youtube of a guy who will give you the info and a quick tutorial on how to use it:

http://www.youtube.com/watch?v=H-2VOMp7fvw

Then just go to www.CCleaner.com and get yours. My sister (a huge computer geek) turned me on to this after I got aggravated by the other companies trying to charge me for it (even AVG who I just paid $50 for the year of security software and why isn't this included anyway i asked?).

I'm amazed at how much faster my hard drive is running. This is a totally unbiased review, I only know enough about all of this to be dangerous. Even my website programmer told me that this is good stuff and have no fear. Anyway, here's to faster computers! Enjoy.

Date of experience: February 22, 2010