Cato

We have Apo addresses and the catos website is blocked from all of us living overseas.
The clothes have good quality, we understand that shipping takes a while yet we still are willing to. Pay and shop with Catos. Now the website is blocked from us.

This was my 2nd online purchase from Catos and it will be my LAST. As you can see from the 1st five photos, the pearl white hat was way too large for the shipping box, thus causing the hat to be severely crushed. Needless to say this was the second time that I had ordered hats online from Catos. I indicated on my online order that my previous hat order had arrived damaged. SEE LAST FOUR PICS OF ORDER THAT CAME DAMAGED. My instructions for this order h "please use plastic hat insert to ensure hat is not crushed when packaging". What could go possibly wrong? Well as you can see from the first (5) photos, the hat was crushed. The brim of the hat is way larger than the box causing the sides and top to crush in and bend. I emailed "Kaitlyn" in customer service who helped me the last time when I ordered hats from Catos and they arrived crushed. SEE LAST FOUR PICS. I indicated that this was my 2nd online order and that I was NOT a happy customer. I was not looking for a return, nor refund, but some type of compensation for my time wasted. Katilyn called me instead of emailing me and per instruction from her manager was told to say "NO" Catos could not waive the return fee, nor could they help me resolve my issues with shipping. Kaitlyn's response to me was "the hat is not damaged". PLEASE LOOK AT THE HAT PICS AND YOU DETERMINE. First off, I was not looking for a refund, nor a return fee but some sort of customer appreciation via discount 5%, 10%, etc. I think that some compensation for my time wasted straightening out issues from their shipping department should show some "customer appreciation". Ms. Katilyn said that when hats arrive at their Catos stores, store managers have to steam out any bends or dings when hats are shipped and that I should not have any problems. I just want someone in management to understand the importance of shipping items out correctly at your distribution center. I was honestly left with the impression that Catos does not care how items are shipped, as Kaitlyn kept repeating the same phrase over and over "the item is not damaged"… blah, blah, blah and I believe she may have been on a recorded line. But anyway, that's not the point mam, It's about customer service! Just acknowledge the fact that your shipping/distribution sucks and you don't care how they send your merchandise out. No customers are NOT going to be compensated for any of their mistakes! Thanks for nothing Catos for showing how you really feel about your customers and their hard-earned money.

It's a big ordeal to get a refund from shopping online I spent 30 minutes on a call and still called again and the purchase was about $34 I got about $19 back after a couple of weeks and two phone calls, the regular stores usually have cute clothes and so I do like to buy Cato's clothes usually finding a great fit on cute clothes. But online returns is terrible, I don't think I'll shop online Catos again, I've tried twice to do returns and both times have been very unpleasant

I walked in started looking around (yall need a new buyer) and not 1 employee greeted me. Was in the store at least 5 mins. Turned around and will never step in that store again

Went to Cato in Guntersville 2 days ago.Could hear employees at back of the store laughing and talking but no one every came out into the store to ask if I needed help or anythingI was in there for 35 minutes looking for a dress. I finally walked out without seeing or speaking to any employee. This is not good business and I want be back

I'm extremely disappointed in Marissa at Catos, South Main, Nicholasville, who refused to give my mother, who has feet and leg impairments and I, a requested handicap dressing room so I could assist her with trying on clothes. We have never been refused this accommodation anywhere to include Catos and even by this particular sales clerk before. So, for her to refuse this time, was completely unreasonable and honestly, confusing. She was rude and handled herself unprofessionally. What bothered me most was her lack of empathy and compassion for someone who has obvious physical impairments and struggles with mobility. In my disbelief of this blatant refusal to accommodate and lack of basic customer service skills, I dropped the clothes right where we were standing and told her we no longer wanted them and we will never spend our hard earned money in this establishment, let alone Catos again. I hope after reading this, you will do the same.

Went to the Thibodeaux location in louisiana on 7/23/23 and wanted to try on an outfit was told that the dressing rooms had been sprayed and mopped so they could not comply There was still a 40 minute window before the store closed. In the meantime lost a great sale because of lack of great customer service. The way they conduct themselves at this location is making it a sure thing this location will be closing in the near future

I have spent most of the day trying to place an order with Catos from early morning til around 5 in the afternoon. Finally called them_ explained that I've had the SAME debit card number for 28 years_ have never been declined or never not been able to use it before until now. Shouldn't be any problem whatsoever so after explaining this to customer service rep she then says I needed to contact my bank! I said for what, it's not the banks problem at all it's y'all's. It's just not worth arguing with unqualified employees. I just hung up, deleted getting any more emails from them & will be telling my family members & friends so they can delete also. Be careful!

My name is Tasha Thomas I was in Cato fashion today on Atlanta Hwy I brought this outfit an a pair of white sandals wit buttons on them I only pick 1 outfit went to the counter to check out no problem but soon as I went back out the door alarm went off now I gave her my bag to check there was nothing I told her too check my purse due to the fact I don't have to steel that mess in there we went back an forth arguing she said it's ok I said naw check my purse she already check my bag I was so uncomfortable made me think the lady at the fest set the alarm off I never stole nothing in my life but like I told her if u have any doubt I have anything in my purse call the police so I can get a lawyer going

I was in a hurry so I asked Martha to help me pick out an outfit. I told her what I like and she went off my vision and made it happen with accessories included. Great customer service! Thank you Martha I will most definitely be coming back

Good evening it was very disheartening for myself today I stopped by a Cato's in Columbia South Carolina to inquire about a job opportunity. I spoke to the manager and asked were they hiring she inform it that they were not I asked a few more questions and proceeded to leave the store. As leaving the store I happen to look up in the window and see and now hiring side after being told that they weren't hiring it made me feel very disrespected being as though I am somebody that has a disability and has use of a wheelchair I really felt discriminated against and felt that I was treated unfairly. I really believe that I deserve equal opportunity but unfortunately they will never get to know how great I really am.

I have always loved how friendly the staff in Cato's LEWISBURG WV is. Until yesterday. I have always loved how they speak when you enter the store. Yesterday I was sad as one spoke or asked if you needed help. Until I checked out. Please don't let this store lose its friendly service.

I find the sales ladies to be extremely friendly and helpful. The clothes are good quality. I highly recommend this ladies clothing store.

When you order online it can be a hit or miss. I have ordered clothes that has been good quality and some that has been very cheap. Read the reviews before purchasing on each item.

Awsome friendliest staff and great sales. I'm a larger woman and have a hard time finding clothes in my size.
Nices clothes I've seen.

I love Cato's clothes and other merchandise! But their customer service when and if you have to call them leaves a lot to be desired! Their personnel are snooty and uncaring of your issues. I had a credit card with them for many years but got so upset with them around 5 years ago that I canceled it; although I still do buy from them very often. I have recently had issues using gift cards when I was doing my online orders; their system just wouldn't accept my cards! Had to call on the phone to use them and one rep that I questioned about the non-working CCs said "I have no idea why they don't work", no offer to check into it or anything! They act like they do you a favor by letting you buy their clothes! And many other instances of their snottiness recently too. I love the clothes but it's not worth putting up with these workers! They are gonna FA & FO about losing longtime customers!

Found a pair of pants in the store but they didn't have my size, store 2 hours away had em but no way for me to purchase online or through the store. How ridiculous

Cato fashion has really fallen off of the deep end, the store clothing is very limited a small collection and very old fashioned clothing that look like something you'd find at a good will hammy down store, but back in the 1990's and early 2000's Cato was really booming with all of the latest fashion and very unique clothes it use to be one of the best & popular women clothing store to shop at for all of the latest stylish fashion, but now the stores has ran there course and should just go ahead and shut down permanently...