Catface Blog

This business owner does not value customers. She will take your money and not send you the correct product. She will ignore emails and only respond via WhatsApp. She will not work to give resolution. Once she has your money she no longer cares.

It's a pity that you can't rate less than one star.

I don't recommend anyone to mess with this online store. They are 1000% crooks.

First of all, you will most likely never get your product.

Secondly, if you get it, it will take a very long time, and also be prepared for the fact that your order will turn out to be absolutely not what you wanted.

Third, you will never see your money if you try to return the product. Also, you will simply be ignored.

Remember that an attractive picture is just an image on the internet and there is no way for you to verify whether it is a real existing store or just a trick of fraudsters. In any case, my experience and the experience of other customers of this store confirms the second option.

This is now the 3rd time I order from this brand - unfortunately always with the same experience.
The company gives the customer multiple delivery options. I did chose to pay for express next day delivery.
Not even once did the item arrive within one day - the average was 5 days.
When I received the item it realised, they made me pay for special delivery but ship out the item with a normal 2nd class lable.
- the worst part, the registered company address is only 17 mins aways from me.
I contacted them multiple times and asked if I can pick it up, without any response.
After a while she replied saying she'll add the postage costs as a discount to my online customer account - what she actually did was she deleted my customer account!
Besides that, I ordered a light ginger braiding hair which looked amazing on the website-what I received was a dark black/burgundy braiding hair. I messaged them and did send a picture, the answer I got was '' yes that exactly as advertised light ginger ''!?! She clearly did send the wrong colour but wasn't willing to sort it out.

Absolutely the worst experience with buying hair I've ever had. I ordered 5 packs of Burgundy candy hair in 30in. I was so excited because the hair on their website was gorgeous and they were a Black-owned business. So, I was trying to support my fellow queens in the UK during the pandemic.

Flash forward to me getting my order, its completely wrong. They sent me 5 packs of Black Pink Candy hair in 24in AND 5 packs of Black Pink Candy hair in 30in. None of the color I ordered was there!

However, I felt bad for them sending me extra product. So I reached out to rectify the situation. They got back into contact with me after months of silence, and then demanded extra money from me than what I owed them. I proved to her that she was completely off the mark with the price. And I mean like an extra $50 off the mark. And proceeds to say that I wouldn't be complaining if they were a white company. Ma'am, you obviously don't know who I am. I've complained to white companies, repeatedly, and they've rectified the situation. You are just trying to get more money from me!

Absolutely insulted, and I'm NEVER buying from that company again!

Some time between august and october of 2017, I ordered 12 packs of triple-ombre hair from Catface.me in order to make synthetic dreadlocks for my wedding. As soon as the order was placed there were problems. Despite the websites policy about custom orders (5.50 pounds for one pack of triple ombre), the owner decided then and there to launch a price change. What was £5.50 was now £15.00. She offered me 10% off, which I reluctantly accepted.

Upon processing the order, she had not applied the discount and I had to press her for it. Weeks and weeks went by and the date of the wedding came and went. My synthetic hair did not come.

When the hair finally arrived, i was furious to find that my request had been almost completely skewed. What I asked for was brown roots, ash-white/blonde body, and rose red tips. What I got was an absolutely ugly blend of black roots, gray body, and red and brown roots, which A) was not at all what I ordered, and B) would never in a million years have matched my hair or my wedding. It looked cheep, and the color palette made the hair look dirty and

I immediately requested a refund and was told that i must first ship the hair back. I did so, and waited for weeks. Finally i demanded my refund and was told the package had not arrived (tracking said it had.)
After repeated emails, the representative from Catface told me that because they had already bought kanekalon for the purpose of dying it for me, that they would like a second chance and that they would do everything they could to correct the order. I reluctantly agreed, not wanting to cause trouble and desperately hoping to receive what I had ordered in the first place. Weeks and weeks go by again, and i finally email them. They send me a photo of an IDENTICAL package of hair to the ones I rejected and told me they would soon be on their way. By this point I am totally fed up and have had my fill of narcissistic, pandering responses and can no longer deny that I have been swindled.

I realized all too late that my custom order wasnt custom at all and that they had completely lied to me. They took hair that had already been dyed black and gray and dyed the tips red. Not a single part of my order was original or custom, and they practically stole 400 dollars from us in shipping and payment. They also refused to respond to my emails stating how disappointed and unhappy I was with their work ethic.

Please do not order custom from them. They were a nightmare to deal with and it is very obvious that they do not care about anything but the money they swindle from people like me.