Catch AU

I have ordered from BE a few times. When you get what you ordered in the time frame and at the discount they sell it at, it's great. But when you don't get your items at all, then you have to deal with customer support, who come across as unprofessional and incompetent, at processing the whole of the refund and in a timely manner.

I ordered in Mid-April. By late May when the order hadn't arrived, i followed up and was advised that presumably the order had been lost (because without tracking numbers, who knows where it went). I was "unlucky =(" (the customer service person called me unlucky and used the smiley face in our emails).

Then began a chain of emails trying to get my money back. BE agreed to refund. But they couldn't manage to grasp that all items of the order required refunding. I gave them one item number when i originally contacted, and that one item was refunded. Then i realised and queried how they didn't pick up the whole order when processing my query/complaint/refund. I ordered 6 items in one order. They were paid for all together. Presumably they would have all been sent together. But somehow this eluded the customer service person. I had to spell out each item number in the order.

So i quickly replied with all of the order numbers. I provided them twice in 2 consecutive emails. To date, i have received a refund for 2 of 6 items, totalling about $40, of a $130 order. Now, I am having to chase them up again for them to process the refund of the other 4 so i can finally get my money back (they are so quick to take your money, not so quick to give it back) and put this behind me. I will never ever ever order from Brandsexclusive again, out of fear that my order will go missing and i will have to go through this again.

If you buy online from normal websites (myer, ebay, theiconic, asos), you get the product you ordered - because it's in stock and because they track their orders. You also get the item within a week or so. Brandsexclusive and Buyinvite (and probably other sites i have not used, and will not use because of this experience), work differently, and it is incredibly unreliable... and it's so frustrating when they lose your order (you're disappointed that after 6 weeks and handing over your money you don't have anything to show for it and then you have to work so hard to get your money back and try find something to similar to what you had tried to purchase via Brandsexclusive).

Don't do it. Seriously, the discounts can't be worth it.

I have only dealt with this business once. The product arrived unwrapped except for the pouch it was in with a note saying who I was and what it was but no mention of who it was from or a receipt or thank you! When i wished to return it I got no response from several emails. I then contacted them through Facebook. The response was prompt and friendly but it still took several messages to sort it. Then the credit didn't show on my account until I then contacted them twice more. Very poor customer support. I will not be using them again

I have used this site quite a few times now and have only had good experiences. Only once did I not get what I ordered and sent an email once I discovered that I hadn't recieved all of my goods and got a responce the same day saying that they had made the mistake and posted the rest of my order the next day. I also use their grocery run page alot and have had no problems at all. I just want to give a 5 star review for this site