Catch AU

Hit the 3-month waiting mark for my package to arrive from Melbourne to Wellington. Catch website tracking via AUSPOST states that my parcel has arrived in the country but delivery failed and has been forwarded to pick up address (which I assume is at the depo).

Contacted AUSPOST as was told my parcel doesn't exist. Then was told to contact NZ POST who handles all AUSPOST packages and was told CATCH needs to provide me with both AUSPOST and NZPOST tracking information to even check if the parcel has even arrived in New Zealand

CATCH customer service is non-existent and their "submit your inquiry" link is broken and will not work, leading to a "page not found" error.

Catch, it seems, has created a clever scam that leaves the buyer running in circles, never getting any information or a reply from a real person.

The Catch system makes you incredibly vulnerable to unscrupulous sellers. I was sent a faulty used power station and trying to return it has been a nightmare. The seller just keeps cancelling my return requests and catch has done nothing about it.

I'm still waiting for delivery of my cubby house. The tell you to be understanding about the high volume of deliveries. I'm still being understanding 4 weeks later and you just go around in circles when trying to find out about you item being delivered. Don't order anything through them!

Ordered an inflatable spa on sale, paid, waited for delivery. Got an email saying would be up to a week longer, that was fine. Got ANOTHER email days later saying sorry product not available. I got on Catch website and ordered same spa and went through to payment stage saying it was available, but surprise surprise... not on sale anymore!
Fraudulent sales pitch steer clear, go to My Deal instead, much better deals and they actually deliver!

Would never buy anything from them again! Purchased a designer item that was verified as fake! Absolute waste of money.

Waited weeks for delivery, no delivery. Was told they they follow up and come back to us in 3 days, week after, no reply. Called back again was told it would be escliated. Was told that as its been dispatched they cant refund as we requested. Was told we would need to wait until it was delivered back to them before refund could be considered. Have not heard back. SO, they organized delivery, it didnt arrive after almost a month, then they say they cant refund until their delivery company delivers back to them. Still waiting for an update from them. Cant re-buy until we get a refund, cant get a refund till they get the product ba

They canceled my order as they apparently made a mistake with pricing the product. I think they are just trying to keep people on their website so it can perform better but have fake prices. I made 3 different orders and they canceled all of them, note that they were different product not 3 orders of the same product.

We bought a pair of bikes through Catch, (Monvelo) the provider was Sello. We were not happy as when we received them we found that the quality was really poor. The bikes were very hard to ride, they seemed stuck, and the gear wouldn't shift easy, causing the chain to come off. We submitted the complaint which was sent to Sello, they replied stating that 'this was our feeling' as other customers were happy with the product. We were so frustrated and raised this with Catch. They mediated with Sello and we finally got our money back. The customer representative from Catch (Ayla) was very kind and did a great job negotiating with them. Thanks Catch for listening to us!

Bought a phone from these scammers on Catch.com.au. It was offered by their marketplace seller Becextech(Antother thief and catch partner in crime)
The price was really good. Order placed on 17/1/2021. Now after a month they claim they delivered the phone to some one but not me. I told them from day 1 I haven't received the delivery and never heard of person they claim to have signed for. Now they have washed there hands off by saying they delivered and done their job. They took $1100 from me actually they stole it.
They send me an email On 05/2/2021 with a tracking and apologising for delay. But when I tracked the order it was already delivered on 3/2/2021, that's 2 days before I was sent an email with tracking.
After my concerns raised I finally got an email on 8/2/2021 that they need 3 days to verify. And today 17/2/2021 they send me an email that they have proof from courier company that the parcel was delivered and they can't help me any more.
They have failed to answer why I was sent an email with tracking on 5/2/2021 stating the parcel is despatch on that day, when parcel was delivered on 3/2/2021.
They failed to explain me why my signature were not obtained.
They failed to explain when I told them the person who signed for the parcel doesn't exist here.
It's just an elaborate scam they are running, passing the ball on marketplace seller back and forth until customer gives up and take u for a ride.

Now after a month I lost $1100, I don't have the phone and catch have done there part - SUPPOSEDLY.

They respond to your enquiries days later even its extremely urgent. And in case you try to contact them directly guess what THEY DONT HAVE A PHONE MUMBER. And they won't entertain ur questions directly anyway, they ll just say message us on catch portal and that they reply when they feel like, days or weeks later.
In this whole saga catch is helping that as well, so it's a scan run by both catch and Becextech.
My advise to all potential customers it's better to pay bit more and buy from a reputable store. Just bcos you are trying to save some money don't end up losing all of it to these thieves. End of the day they ll take their money and take you for a ride.
I am already in a process of making complaint to all relevant authorities and I will make sure they are held for stealing my money.
Please be very careful when buying from Catch cos if something goes wrong you have no help from them so just wish that if u buy from catch for a good price everything goes well. I have copies of all the messages and emails especially the email they send me on 5/2/2021 with tracking when they already stole my phone on 3/2/2021 which I am forwarding to relevant authorities.
STAY AWAY FROM CATCH AND BECEXTECH
I ll soon update this review with the screenshot of the delivery and there email with tracking that's 2 days after the theft, so everybody can see with their eyes how they steal our hard earned money

I bought a printer off catch.com.au and later found it was third party seller on catch site.
Although catch was helpful but 3rd party is absolute no no. Be careful by buying. I'll give catch support 6/10.

The prices on this website are good, and don't take too long to arrive. The website could do with some work, to make it look more organised and easier to navigate. And, it offers clubcatch, which is probably good for you if you plan to order a lot of stuff from them. However, I got clubcatch thinking I would get free shipping on all my orders, but it is only specific items. Otherwise, a pretty well-priced website that I would go to for several homeware products or some bulk buying.

On 31 October 2020 I brought a pair of trekking poles from Catch.co.nz believing it was NZ based, as it turns out it is an Australian company. Today 24 November 2020 I still have not received my order, I was sent an email on 01 Nov 2020 saying my order was dispatched that day however it has not made any progress, each time I make an inquiry I'm told it will be sent today, I check tracking still in the same place. I have received 2 items brought from China on 03 Nov 2020 so I would expect delivery from Australia to be quicker. I will not be shopping with Catch again.

Highly recommend Catch as the BEST place to shop online and I highly recommend becoming a Club Catch Member which gives you FREE shipping on all orders $45 or more which is great. Never shopped online too much before the virus issue. Found Catch and placed one order to see how they were, to my surprise, the products were great, the prices amazing, customer service, is the best I have experienced and the super fast delivery is amazing!

Really a wonderful experience shopping at Catch and the customer service is just Amazing and I'm not an easy customer. They make shopping easy, gives you peace of mind, any issues you have they will fix straight away and the prices and deals help you SAVE a lot of money.

When I placed my first order I was not sure if I wanted to become a Club Catch Member, but when I placed the second order I signed up and became a Club Catch Member the money you save with FREE shipping alone is well worth it and top of that you get special discount for Club Members which saves you even more money!

If you have never shopped online, sign up become a Club Catch Member and start shopping, you will love shopping at Catch. Best shopping experience ever!

My First Order Placed - Order #*******

1 × VTech T1200 Corded Home Phone Black Handsfree NBN Power Fail Ok
1 × Royal Comfort Double Bed Bamboo Quilt
1 × Morrissey Bamboo Luxe Cotton Pillowcase 2-Pack - Charcoal
1 × Tontine Allergy Sensitive Firm Pillows 2-Pack

Customer Service - 10 Stars
Products Selection - 10 Stars
Customer Help And Care - 10 Stars
Product Pricing - 10 Stars
Peace of Mind Shopping At Catch - 10 Stars

Just love the statement on your website about keeping your sellers honest with their prices.

I purchased an item online for $319.95, with a delivery cost of $61.88.

Your website claims the seller is Ausway 2. Imagine my surprise when I received an email from the courier advising that they had a delivery from Crazy Sales. This was the item I purchased from catch.com online.

Imagine my further surprise when I went online to check the price of the item at Crazy Sales... which was the same, BUT, delivery from Crazy Sales was only $34.57... almost half quoted by catch.

Looks like I found the catch in catch.

How do you explain this? Is this just an add on by catch to take a little cream off the top?

So much for keeping them honest.

I will be informing friends and colleagues to stay away from catch, and I will be. Leaving reviews where I can, describing my experience

On Saturday 15th August 2020 I bought a Stanley Rogers Cambridge 30pc Cutlery Set for $59.95 for when I move into my own unit in September 2020 so I could use it for myself or when my family and friends come over. The staff were very helpful and the service was amazing because they refunded me due to the postage being delayed, which was extremely nice of them to do that for me. Also on Thursday 20th August 2020 I bought a Stanley Rogers 8-Piece Albany Steak Knife Set - Stainless Steel for when I move into my own unit in September 2020 so I could use it for myself or when my family and friends come over for steak since the knives just cut the steak to perfection. The staff were very helpful and the service was amazing because they refunded me due to the postage being delayed, which was extremely nice of them to do that for me.

My order was canceled after an email had been sent for me to prove my identity and send a photo of my license front and back and a utility bill because my order was over $200. Are u serious?! I hadnt checked my emails so i was automatically refunded without notice or say in the matter. A phone call would bave been sufficient but their customer service would require people with common sense. I have spent thousands at a time before online shopping and never has this happened to me. All credibility is gone for this site. Terrible customer service.

Have purchased from catchoftheday several times now. Sale prices are great, Items sent quickly and packaged well. Returns - only had problem with one product, after supplying photograph of item I was advised replacement would be sent out and received emaill confirming this. Usually my first reaction was to cringe and worry about hassle I was going to receive- this never happened with catchoftheday extremely polite customer service office and actually listened to what I had to say. Recommend this website but would still advise shop-around also.