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CASUPO

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CASUPO Reviews Summary

CASUPO has a rating of 3.8 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CASUPO most frequently mention customer service, great quality and face mask. CASUPO ranks 10th among Handbags sites.

service
23
value
180
shipping
180
returns
2
quality
180

Instant Feedback

502 reviews

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Minnesota
2 reviews
0 helpful votes
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Mask is too small for me
September 8, 2020

I don't have a huge face, but the mask comes off my chin.

Date of experience: September 8, 2020
California
1 review
10 helpful votes
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A Great company
September 3, 2020
Updated review

Buying from Casupo was very easy! I like they have apple pay as an option cause I couldn't find my wallet at the time. I also appreciate the email I received from the CEO or staff member asking me about my experience. It's so thoughtful to do.

Date of experience: September 3, 2020

It's been great!
August 7, 2020
Previous review

It's been great!

Date of experience: August 6, 2020
Florida
1 review
0 helpful votes
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I'm satisfied
September 2, 2020

It was a nice experience, the mask is very nice, good fabric, the only thing I can said that I was not too happy about is that the mask has those big buttons/balls not sure what to call it. It's a little uncomfortable by your ears, other than that everything ok.

Date of experience: September 2, 2020
California
1 review
0 helpful votes
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Ear fasteners
September 2, 2020

I liked the mask overall, but the ear fasteners were too bulky for me when I had glasses on

Date of experience: September 2, 2020
Luz N. CASUPO Rep
over a year old

Hello,
Thank you for the feedback, have you tried rotating the toggles so that the are at the bottom of the masks, sitting behind your ear lobes?
That usually helps.

Thanks,
Luz

Canada
1 review
0 helpful votes
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Awesome Masks!
September 2, 2020

I ordered my masks from the Casupo site and they arrived in two to three weeks (I'm in Canada). They're very comfortable masks and are made of great quality! I highly recommend these masks and will be coming back for some more different styles.

Date of experience: September 2, 2020
Colorado
1 review
0 helpful votes
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FACE MASK
August 29, 2020

Once the product got here the mask was was great. The only prob I have had is the ear strap button broke. It wasn't hit on anything. I just pushed the button and the button broke.

Date of experience: August 29, 2020
Kentucky
1 review
0 helpful votes
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Unbelievable
August 19, 2020

My first mask was too small, but absolutely amazing craftsmanship. Lou emailed me personally and amazingly custom made a mask to fit me. I can not recommend this company enough.

Date of experience: August 19, 2020
North Carolina
1 review
0 helpful votes
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Quick Shipping and Quality Product
August 17, 2020

Masks are of exceptional quality and versatility. With my third mask ordered, they will become my "Go To" mask for work and play.

Date of experience: August 17, 2020
New Hampshire
1 review
0 helpful votes
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.
August 14, 2020

.

Date of experience: August 14, 2020
Florida
1 review
9 helpful votes
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Review
August 12, 2020

Very professional and I love that you followed up and the thank you was a nice touch. I think this is a great product. Very well made and comfortable. It's just too thick for me to wear 12 hours a day.

Date of experience: August 12, 2020
Pennsylvania
1 review
0 helpful votes
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Lovely mask
August 12, 2020

Easy ordering and the mask seems to be fantastic quality. Fits well too!

Date of experience: August 12, 2020
New Jersey
1 review
0 helpful votes
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During this pandemic situation, it is so important to stay protected from bacterias, and your quality masks are very helpful in it. The only thing that it is possible to find the same products on other websites much cheaper.

Date of experience: August 9, 2020
Pennsylvania
2 reviews
0 helpful votes
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Quality product
August 9, 2020

I received an immediate response from the company after I ordered. I was emailed frequently about the status of the order.

Date of experience: August 8, 2020
Oregon
1 review
0 helpful votes
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Can't breathe
August 8, 2020

Out of all the masks I have tried in the last few months, this was the most difficult to breathe through. Will taking it in in breath with quite a bit of The mask sucks right into your mouth. It fits nicely but the fabric is not very breathable.

Date of experience: August 8, 2020
Texas
1 review
0 helpful votes
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Great masks
August 6, 2020

Good experience with Casupo, would have liked faster shipment but due to the circumstances
I understand

Date of experience: August 6, 2020
New York
1 review
0 helpful votes
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Great quality
August 6, 2020
Updated review

Great quality that I know will last beyond the end of the pandemic

Date of experience: August 6, 2020

All good!
July 17, 2020
Previous review

All good!

Date of experience: July 17, 2020
Mexico
1 review
0 helpful votes
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Costos de envío elevados
August 5, 2020
Updated review

Considero que la relación producto-precio es coherente. En mi caso, lo único que no me gusto fue que el precio del envío me salió más caro que el mismo producto.

Date of experience: August 5, 2020

$$$
July 16, 2020
Previous review

$$$

Date of experience: July 15, 2020
Texas
1 review
0 helpful votes
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Not worth $25 dollars
September 4, 2020

I was expecting more comfort from a $25 mask. The fit was also a little different between the two different colors I received.
Shipping took longer than expected but customer service did stay on top of seeing if I was satisfied.

Date of experience: August 5, 2020
Indiana
1 review
0 helpful votes
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Masks and wallet.
August 4, 2020
Updated review

Contacted by email right away with customization. Fantastic customer service!

Date of experience: August 4, 2020

Wouldn't accept monogram
July 15, 2020
Previous review

Wouldn't accept monogram.

Date of experience: July 15, 2020
Texas
1 review
0 helpful votes
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Quality Mask!
August 2, 2020
Updated review

Great Quality Masks with awesome colors and designs! Awesome Customer Service!

Date of experience: August 2, 2020

I Love CASUPO face masks
June 9, 2020
Previous review

I Love CASUPO face masks. Fantastic Quality and They Look Great!

Date of experience: June 9, 2020