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Cask Cartel

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cask Cartel Reviews Summary

Cask Cartel has a rating of 3.6 stars from 973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 15th among Food & Drink sites.

service
165
quality
449

Instant Feedback

740 reviews

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Texas
1 review
0 helpful votes
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Taste
February 21, 2023

Was very happy with the overall product my husband loved it

Date of experience: February 21, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you for sharing!

New York
1 review
0 helpful votes
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Wow
February 20, 2023

Great taste so smooth i would recommend to everyone

Date of experience: February 20, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you for sharing!

Illinois
1 review
0 helpful votes
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Mortlach 21
February 11, 2023

Whisky was package well, shipped promptly and delivered in excellent condition. Great experience

Date of experience: February 11, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback!

California
1 review
0 helpful votes
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Not the best shipping
February 11, 2023

Expensive and slow shipping. Product is excellent.

Date of experience: February 10, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback!

North Carolina
1 review
0 helpful votes
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Excellet customer service!
February 10, 2023

I ordered what has been a somewhat difficult bottle to find, not only were they able to find me a bottle, but the feedback and tracking on my order was amazing and extremely quick!
Will absolutely be shopping here first in the future!

Date of experience: February 10, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback!

Illinois
1 review
0 helpful votes
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Bourbon gift
February 10, 2023

Items were sent to friend.who thanked me for them.guess he was happy with the bourbon

Date of experience: February 10, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback!

Alabama
1 review
0 helpful votes
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Great experience
February 10, 2023

Great experience, easy shopping,check out and quick delivery. Also If you're looking to purchase that hard to find a bottle of spirits. This is definitely the place to order from.

Date of experience: February 10, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback!

Michigan
1 review
0 helpful votes
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Valentine's Day gift for my husband
February 10, 2023

My experience was excellent
And plan to do more business with you guys in the future thank you so much you made my husband' So happy

Date of experience: February 10, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback!

Washington
1 review
0 helpful votes
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Awesome
February 10, 2023

Let's just say we will order again from your company's website. Thank you our package was very well protected.
Thank you all

Date of experience: February 9, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback!

Canada
1 review
0 helpful votes
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Great selection and fast shipping
February 10, 2023

I appreciate the business. Looking forward to more orders.

Date of experience: February 9, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you for sharing!

New York
1 review
0 helpful votes
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Service excellence
February 9, 2023

Always great service! Customer service is first class!

Date of experience: February 9, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback!

California
1 review
0 helpful votes
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Nut allergy
February 9, 2023

I got my friend a birthday present and i loved the service and was hype that it came with little samples but my friend is allergic to nuts and you gave them peanut whiskey

I think it should be common sense to not include samples that contain allergens especially if you cant decide what samples you can get

Date of experience: February 8, 2023
New York
1 review
0 helpful votes
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On time!
February 8, 2023

Everything was delivered on time and all ok! I will be sure to use them again when I need more booze :)

Date of experience: February 8, 2023
Louisiana
1 review
0 helpful votes
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Found what I was looking for.
February 7, 2023

No one else had what I was looking for, and their prices were more fair than the competitors. Thank you for the speedy and securely delivered items as well!

Date of experience: February 7, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback!

Alabama
1 review
0 helpful votes
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Great experience
February 7, 2023

My bottle came in quickly and completely safe. I was very impressed by the quality of the packaging, I'm pretty sure it would have survived anything in transit.

Date of experience: February 7, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback!

Georgia
1 review
0 helpful votes
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Poor shipment process
February 7, 2023

Long shipment time inaccurate drop off description

Date of experience: February 7, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback!

Texas
1 review
0 helpful votes
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Delayed deliver
March 8, 2023

It took 3 weeks for my delivery. And, then I had to call FedEx to determine where it was. This may a FedEx issue. I was told the address did not exist. However, the address was correct. My recipient had to go pick the item up at a local Walgreen's because Fedex said the address did not exist in their database.

Date of experience: February 5, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you for sharing and we are so sorry to hear that the delivery time frame and circumstances were not satisfactory.

Alabama
2 reviews
0 helpful votes
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Great Experience!
February 5, 2023

Cask Cartel has a great selection of premium bourbons and I've had nothing but wonderful experiences since I began ordering with them a year or more ago.

Date of experience: February 5, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you for sharing. We appreciate the feedback!

Virginia
1 review
0 helpful votes
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Shipping rates
March 7, 2023

Item was packed very nicely, but shipping charges were outrageous,,,reason for 3 stars!

Date of experience: February 5, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback and are so sorry to hear that shipping charges were not satisfactory for you. Please remember that all charges are based off of the weight of the spirit being shipped, as well as which state the parcel is being delivered too. Shippings spirits does require a great deal of shipping costs due to these factors and our retailers must abide by all shipping regulations that are required. Again, thank you so much for sharing and if you have any questions, please do not hesitate to reach out to our Customer Service Team at [email protected] or 888-548-0333.

Washington
1 review
0 helpful votes
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Handled with care
February 4, 2023

Exactly What I ordered and a very decent price and easy to order

Date of experience: February 4, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you for sharing. We appreciate the feedback!