Cash For GoldReviews 15

So out of 1270$ silver quoted of4 bars they offered six hundred price of two bars I sent in 4 then they tried 975 I said I wanted what quoted for don't waste time with them complety bs

I've dealt with this company a couple times. The first time I ever sent anything into cash for gold USA, the offer they sent me was way higher than I expected. The second time I sent something in the offer they sent me was low so as we were messaging I told them I thought it should be more and they basically doubled it. There were some things in there that weren't real gold. They even sent the items that weren't real back to me. Which I had no use for but I thought that was pretty cool. People have such bad experiences because they make bad decisions like clicking "send me a kit" versus The link directly above it that says "overnight FedEx label" I totally recommend them just don't accept the first offer. Communication was without a doubt the best I've experienced. I failed to mention that I worked in a pawn shop for 10 years so I kind of know a little something about gold. Just because you have digital scales and can copy and paste gold content from Google does not make you an expert in gold. Haters are going to hate, but think about the people that you know that are haters... For the most part they're Karen's and they're idiots.

This is my second time using Cash for Gold USA, and the first time that I used them last year they offered me an offensively low price for my gold. They then called to work out a slightly higher price, and although it was still very low, I accepted due to financial difficulties at the time. This time, they've really ticked me off. They're still in possession of my jewelry and I just received an offer of $181 for over $1,000 in gold. I'm so disgusted that I immediately came here to leave this review. I'm definitely going to have them send my gold back to me asap. Seeing that they started at $181, there's no way that their second offer won't also be extremely insulting. I understand that they've got money to make too, however these people are literally trying to ROB YOU! How are they the #1 online store for buying gold with offers like this? Do NOT WASTE YOUR TIME. I can tell you from using their services twice now that they're not interested in helping you make money, it's all about their bottom line. Oh, and I forgot to mention, my offer INCLUDED the 10% more money coupon that they give out if you send your jewelry to them within 7 days. Lol what a joke. Cash for Gold USA, you're a disgrace. You're ridiculous and insulting, and quite frankly should be ashamed of the way you rip people off. Or TRY to rip people off- lol. I'm not desperate for money this time, so take your $181 offer, and shove it-
Amanda

My package of gold heirlooms I was sending in recently came up missing and they don't want to help find it they just say we will submit a claim since it was lost in transit to them but I get the runaround everytime I call I wish I would have went with my gut and not done this I'm a fool but don't you be one don't go this route if you are in a right financial bind go in person don't mail or fed ex you valuable items it's not worth the headache or wait now I may be compensated down the road but it's gonna be a long wait and hassle because these were heirlooms I don't have reciepts barley pictures and we needed to get some money together due to me being injured and out of work so the get paid fast slogan only works if everything goes smooth in my case it can take months to get some kinda if money from this transaction just beware of the risks and the timeframe if your package goes missing cash for gold USA does not comunicate with you once it's lost it's all up to you at that point they act as if you're bothering them when you call for any updates it's just bad business and somone should look into these company's and how they handle lost and or sten items sent to them

I had sent two items to them and stated to me that is wasn't enough value. So I got a second opinion the pawn shop bought my pendant and necklace this place is a lousy and scam. Never do business with them they are fake liars.

Although customer service was ok my offer was a third of what I should have been offered- I'm not dumb I tested and weighed everything and even eliminated anything possibly doubtful and was still shocked by the offer but when they tried to accommodate me I said maybe if you double the offer and they did so anyone else should do the same doubling the offer was fair in my opinion

I'm still shocked at the low ball offer they sent me. Had a ring appraised for over $800 they offered 144 and that's including some silver. I definitely wouldn't waste my time or energy again on them!

! BEWARE! They pay you waaay less than what your gold is worth!

I sent in a 1oz fine gold coin, which was worth $1816 according to cashforgoldusa's own gold price calculator. Luckily in my case it was easy to determine the actual value cause I knew the exact weight and that it is fine gold.

The offer they sent me was $1300, which supposedly also included the 10% bonus! I called them and said that I know what my coin is worth and that it is insane that they are trying to make a profit of over $500 off my one coin! One minute later I was offered $1660, $360 more…

Do not just accept the first offer they make! This company is trying to deliberately rip you off!

Absolutely the best customer service I have ever dealt with. They were immediately responding to all my emails and messages. I have poor phone service and I ended up ordering about 6 appraisal paks. It was a mess I was afraid it would delay everything if not get lost in the process. I emailed with my concerns. I had shipped my expensive silver out with an overnight Fed ex label they sent and I was petrified i had something mixed up somewhere. They contacted me immediately and relieved my mind all was in order. I was updated every move every moment. I was in contact through text email and phone and always a real live person was there to talk to me no waiting! Package arrived there early and in less then 48 hrs from time I dropped the box off and it didnt go out till next day even. I got a very reasonable offer and I am extremely satisfied with my choice to use Cash for Gold. Wish I would have known this months ago instead of checking everywhere else. I will never go anywhere else and Highly recommend them. I also have been a seller on ebay since 1999. So I have a clue.

I was offered 1/3 of what my local jewerly store offered me. The items go in FexEx, but if they arrive Friday afternoon you have to wait until the next business day which is Monday to get the offer. I received offer that was way too low and declined. Now I have to wait all week to get my items back. Gold calculator on their site is not any where close to what you will receive. All in all a very back experience.

Gave me an absolutely horrible offer $235 for platinum, gold, and multiple diamonds and then claimed it's because it was marked up 20x the value. I have had my jewelry appraised and the appraisal was the value I was going off of not the purchase price. Then they mailed my stuff back rather than sending it FedEx. It wasn't even in the box I sent it in, it was left in a bag to be tangled and damaged and then no signature was required and thousands of dollars worth of jewelry was dropped off at the wrong location and I had to track it down. When I emailed them they said I had to call the police and ZERO acknowledgment of any wrongdoing. RUDE and HORRIBLE customer service with blatant disregard for your things or their value. NEVER AGAIN!

Don't believe all that you read. Yes they do make it super easy to send your material in. The question you need to ask yourself is "why are they able to provide free shipping and such a lot of marketing and discount gimmicks?" It is certainly not because they are making such great payouts. The reason I called them was because of their claim of how good their payouts were. However, when I called, they were reluctant to give any quote until they had my product "in-hand"... even though I knew the purity and weight of my (in this case) silver ingots. I am a "hobbyist" refiner. My silver bullion is made from silver crystal produced in electrolytic silver cells. I know the quality of my product. Only when pushed did they reluctantly tell me that they would pay between 70% and 90% of the spot price silver depending on purity. Really?! For anyone who knows a little, 10% under spot on pure silver is not at all good. One might as well walk down to the corner pawnshop for that kind of offer. I told them this, whereupon the representative reverted to a script (this is my guess) and informed me that they would (of course) match any offer. This is how the rep proceeded to now divert the onus to me to go and spend my valuable time researching and shopping around just so that I could go back to them and prove how low their offer was (why would anyone do this?... seriously). Absurd. IMO the "modus operandi" is formed in exploiting uninformed people who do not understand the value of what they have and are just happy to get some money for their "stuff". I felt that instead receiving a fair, transparent, and "good faith" offer at the opening, I had been served a course of "smoke & mirrors" tactics. It was only after the call when I digested the conversation, that I realized that the majority of people calling likely know little about metals and values of scrap metals and are therefore just happy to get some cash. Of course this strategy is by no means illegal, or anything like that... perhaps somewhat unethical; and not exactly in "good faith"; or transparent. Frankly, I prefer to deal with persons who are upfront and transparent... If I tell you I have 60 toz of three nines fine silver, just tell me what you will pay me in relation to spot. Don't try to feed me a bunch of reasons why you cannot give me a straight price as related to spot until you actually receive the product in-hand. Usually, I don't write reviews, but these kind of business practices really irk me. So, if I can provide a little information that will help some lesser informed people make better decisions, then this has been worth my time to sit and write.