Carrefour UAEReviews 39

I ordered cheese online from Carrefour in a package with a 10-month expiration date. But when we opened it, we saw that it was covered in mold. I contacted customer service, but they said that I had to report my problem within 24 hours because it is a product that quickly expires! But it has a 10-month expiration date! Why do I have to open it quickly? It was not packaged by Carrefour! Disappointed!

All the items I received are all wrong! The receipt attached to the bag is under my name and the items listed are the correct items I ordered but inside the bag, all the items are NOT the same as what I have ordered. I did complain few months ago about their service but I did not receive any update. I thought they will improve. Instead, their service became REALLY POOR! I HOPE THIS TIME MY COMPLAINT WILL BE HEARD AND ACTIONS WILL BE TAKEN, otherwise it only means one thing. THEY ONLY CARE ABOUT THE MONEY and NOT about their CUSTOMERS. I DONT KNOW WHAT KIND OF TRAINING YOU ARE DOING WITH YOUR STAFFS! THE MANAGEMENT SHOULD DO SOMETHING ABOUT IT!

Absolutely horrific experience with them.

I have purchased a brand new 85inch tv, they are using Doctor TV as seller,

Unfortunately I had to leave from home as soon as they delivered the tv and I did not open the box.

Later at night I have opened the box to find that the Tv was not new, also had a LED strip attached to the back showing it was a showroom tv, remote control missing, and on top of that the screen is damaged.

Later to realise that is also the wrong model number.

Yes is my fault I didn't checked properly upon Dellivery, but the Dellivery agent knew I was in a rush and I am pretty sure they took advantage of this to scam me.

1 week has passed and I have no reaolve from them as they are keep saiyng "they have delivered a brand new tv in the box "

How in the world I can see that tv is not damaged unless I open the box and plug it in.

Be careful before ordering as they as scamming customers.

I won't let this go,

Dear Team,

This is with regards to my two orders, in both orders the items are missing. There is a commitment I had made to my client to get it delivered by 4 Pm today, my First order was for 10 boxes of dates, I received 5 boxes, and second order was for 05 boxes of dates, I have received 2 boxes.
I had a chat with Saba, customer care. Was not a pleased experience. Instead of ensuring to get it delivered today, the response i got it will try and cannot promise and then the chat was ended. Is that the only process? We don't need then such people who works just like machines, sorry for being harsh but this is what i was made feel.

Regards,
Jiten

Very bad experience I faced from carrefour burjuman customer service.last night I brought the soundcore bluetooth speaker it's mentioned deep bass but it's bass not good so today I went to exchange.customer care representative trying to argue with me then I left things there and came back.

In my recent shopping experiences, I've encountered a stark contrast in customer service between Carrefour and the "Happy Afternoon" staff. While I've found the service at Carrefour, particularly with Badr at Carrefour Manar Mall, to be exceptional, my interactions with the "Happy Afternoon" staff have left much to be desired.

The staff at "Happy Afternoon" seem to be operating under a rigid script, delivering a rehearsed message that lacks authenticity and fails to address customer needs effectively. It feels as though their primary objective is to expedite customer interactions rather than genuinely assist or engage with patrons.

In contrast, Badr at Carrefour Manar Mall exemplifies outstanding customer service. His approach is attentive, personable, and goes beyond mere transactional exchanges. Badr demonstrates exceptional listening skills, empathy, and a genuine desire to ensure customer satisfaction.

Given Badr's exemplary performance, I believe there's a valuable opportunity for him to impart his expertise to the "Happy Afternoon" staff. By providing training in customer service, active listening, and phone etiquette, Badr could greatly enhance the overall service experience for customers at "Happy Afternoon."

In conclusion, while I continue to choose Carrefour for my shopping needs primarily due to the exceptional service provided by Badr, I sincerely hope that the "Happy Afternoon" staff can benefit from similar training and guidance to elevate their customer service standards.

Dear Viewer,
I would like to share with you my personal experience with the Carrefour online shopping, I have recently ordered a product and I was told that my product will be delivered with 4 days, on 2nd day I got a call from the driver that he is on his way to deliver the product so I requested him to wait for 15 minutes I am on my way back to home he said he cannot wait and advised that he will come on day after tomorrow before 12:00 PM, so I have taken an off from my work for receiving the delivery and I waited for the entire day no one called me, So I called the customer service and they told me that you will revive the product with 4 days so wait for it you will get a call. On next day which is 4 day of the ordered I got a call from the driver that he is 20 min away from my home so I told him that I am in office so give me some time to reach home again the driver said we cannot wait we will come tomorrow, so again I called the customer care I got the same response that still 4 days is not completed you will get a call. On 5th day I got a call from the driver who told me to take off and wait till 12:00 PM and is telling me that my duty was changes so I couldn't come on that day, so now I am on my way to deliver your product.
I have few straight questions with carefour team, Do you have a standard procedure of tracking the products delivery or you are dependent on the drivers personal commitments and continent? We are paying you for quality service and product, the same thing I can buy from 100 different portals and in future I will not buys any single item from your portal that is for sure.
Pathetic customer care service, always read out the terms and conditions, worst response from the manager of the customer care, doesn't have intend to solve the problem, I have order through online just to save my time and now I am running behind these smart people.

Worst service overall, painful process.

The worst site and the worst service through online stores and it is not worth wasting time dealing with them and the service staff do not provide any help to fix the problems.
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3 times I place the application and they deduct the amount from the visa and inform me of the refusal to pay and make a refund after 7 days. I placed the order for cash on delivery, and they only sent half of the products. I spoke with customer service and they told me they did not have the authority to fix the problem, so I refused to receive the entire order. They are supposed to have a supervisor or a responsible manager and this does not exist at all
It is advised not to deal with them

Not honest in Electrical machines either in price or in delivery dates
Vey bad communication, I can't trust any Indian guy in sales there

My recent experience at Carrefour was less than satisfactory. The staff seemed disinterested, and the overall store cleanliness was subpar. Additionally, I found the prices to be higher compared to other supermarkets in the area. Overall, not the pleasant shopping experience I had hoped for.

I purchased a laptop through carrefour online, spec was windows 11 pro, they sent a windows 11 home laptop. Till date they have not replaced, despite several calls and emails to customer service. This was my first experience to use carrefour online but with what I have seen, it's better to order on other sites.

I ordered through application and I have received my order in 2timings noon and evening. They sent me uncleaned fresh fish and shrimp in the afternoon order and cleaned fish in the evening order, there was no option for special requests to be made and when I complained, I had been promised to receive a phone call from supervisor and it never happened. I contacted customer services 3 times telling them the whole story all from scratch in 3different days, still didn't receive the phone call. Extremely bad expirence

I ordered Volvic water online, paid AED.160 for 04packs of 1.5 liter each, Carrefour sent me 500ml bottles, I spoke the call center at delivery time and they ask me to refuse the delivery, And I was promised a refund within 14days, it's been more than a month no refund has come.
Majid Al Futtaim has stolen my money by doing this scam! Such companies should be penalised, such a big shame on their illegal business!

Bought a fridge and was expecting a delivery yhat did not turn up. I visited the store for a soluyion but was encouragee to file a complaint with conaumer rights. Now I have ro throw away all the organic food stuffs for my son with alot of perishable items that costs money. I am very frustrated coz those food items are not localy available.

Some.mahmoud picked my call at 250 pm afternoon 27th sep 2023
He does not have telephone etiquettes. Bad english, hyper not listening to me and was zero help
Same goes for there whatsap chat option
Will never contact again never seen such service anywheree ever

I order med online and its showing it was not successful as for payment but it is also mentioned that if it was deducted in the account you will refund for 5-7 days. So why you will deduct it from the account if it will not be successful and it was deducted twice! And you want me to wait for 5-7 days for the refund. What kind of services you are providing

I had refund request and they advised me to after 7 days even I waited for 15 days,I when to follow up 3 times very disaster customer service I believe no manager available handle to those issues until now my money didn't refund 25 days gone

I was so disappointed with the attitude of one of your arab cashiers wearing abaya in masdar city last 20may between 2:55pm she is located near the self service booth. First she doesnt have name tag. Second, while i was taking out my share app she was so demanding for me to hurry up because there was another arab customer behind me. Unfortunately the network at the time was so slow i cant help but to wait. However instead of being understanding, this lady cashier says that i need to get out since she has a customer. I politely told her that I AM TOO a customer but instead she rolled her eyes and talk back in arabic with the other cashiers while pointing at me and smirking.

This is unpresidentially annoying and rude. Just because i am an asian it doesnt mean she can do this to a PAYING CUSTOMER. And It didnt stop there i am also trying to redeem my bank voucher of 100 dhs and she further smirk, i felt i was violated and humiliated as if indirectly telling im cheap. The Indian national supervisor was there and even she could not do anything about it but flinch on the notion of your cashiers attitude.

I understand that time is of the essence but this time there were so few customers that most of the staff had no one on their lane.

I wish i could give more information but even the receipt she didnt give nor send on my email. If you need further info pls call me.