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Ordered around $120 worth of stuff from in.carethy.net The delievery time was showing around 9-12 days on their website. I ordered directly through my credit card. As their website was very well mantained and I found this site through google search in shopping, infact the google was recomending this site. So there was nothing doubtful about the website so I ordered. The first 20 days the status of my order was "in processing". So I decided to write them reminders but no responce. After around 20 days and 8 reminders, I got a responce that the order has been cancelled and they are processing my refund. At that point I had read so many articles about Carethy doing same thing will lots and lots of people, I thought I was being scammed.
They cancelled my order without giving any reason, and to my surprise when I was expecting my refund they gave me my refund in points (10% extra). What can I do with points? If I re-ordered, my order is going to be stuck and I will have to start all over again.So I wrote them back that I don't want my refund in points but I want them back to original source of payment i.e. My credit card.
This time it was a quick responce, they said ok please wait for 14 business days and you will get the refund. The points in my account disappeared and my hopes againg started getting high. After 22 days from here I again reminded then that I didnt get my refund. All they said was we have raised a complaint to the concerned department about the same. Again after few days I wrote them back asking what response their department gave, but they said as soon we will get a reply from them we will let you know.
Thats it for now. Will update you if I get any response.
But sometime I feel how can they pull off such a huge scam for so many years without getting shutdown and also google is recomending their products in the top list? Also I think they are updating their products every moment and offering deals and coupon codes every other day,Just mantaining such a website in this was is no way a scammer can do. I am in great confusion. May be in some countries it has a bad service but its the same group and people are complaning all over the globe. Or may be theyscam only those who pay them direct payment like I did, not involving any 3rd party like PayPal.
Lets watch..
Order PHA-CA**************aeb18
I ask you to urgently return the money for the unfulfilled order. Otherwise, I will go to international court for fraud and promise your company anti-advertising
After 6 wks of order, no delivery. No phone nbr. Complaint thru' website not actioned. Email bounced.
I have ordered a few times from carethy and their customer service only gets worse. I ordered $385 Australian dollars worth of cosmetics, including a DHL imposed fee for a "safer"delivery. Since the 7th of November no one update or a response email to notify me about the state of my order. The order was charged immediately through stripe but never sent or received. I've emailed about 10 times and zero response; the customer service site doesn't even send the email they say they will send to confirm the customer having try to contact them! It's a mess.and so many bad reviews already.
I've started a claim through my bank to ask for my money back!
After calling them many times, I was able to talk with a Customer Service agent who was able to identify the problem and the package has finally arrived.
In any case:
Friendly contact / problem quickly solved
Call center number not easy to find
No automatic replies programmed
My original mail was only answered after my call
I have bought some 90euros and the order was never processed.
I wrote more than once with not even an automatic reply and they have no phone number/call center for contacts.
Either they provide an extremely bad service or they are just a Scam hidden behind good prices and some deliveries.
Avoid them!
FURTO DI DENARO!
Servizio PESSIMO!
Ho effettuato un'ordine più di 3 mesi fa e già da subito non ho ricevuto nessuna mail di conferma o informazione sulla comanda.
Il mio pagamento è andato a buon termine, ma ad oggi non ho ancora ricevuto nessun prodotto da parte di Carethy, i quali sostengono di non aver ricevuto nessun pagamento da parte mia e che non intendono rimborsarmi.
Anche dopo aver contattato la mia banca e aver ricevuto da quest'ultima l'informazione che il pagamento è stato pervenuto da Carethy, gli stessi hanno negato la mia ragione dei fatti.
L'ultima spiaggia che mi rimane per riottenere il mio denaro è esporre denuncia.
Vivamente sconsigliato se non volete perdere i vostri soldi e il vostro tempo.
Servizio scadente e poco professionale.
LOW Service!
I placed an order more than 3 months ago and right from the start I did not receive any confirmation emails or information about the order.
My payment went through, but to this day I still have not received any product from Carethy, who claim that they have not received any payment from me and that they do not intend to refund me.
Even after contacting my bank and receiving the information from them that the payment was received from Carethy, they still ignored the facts and didn't refund me.
My last resort to get my money back is to file a lawsuit.
Highly not recommended if you do not want to lose your money and time.
Poor and unprofessional service.
I was waiting for one cream for 2 monts and without any information about delays. Terible costumer
Service
THEY ARE A SCAM! I PAID 60 E IN JUNE AND STILL WAITING FOR MY ORDER!
THEY DON T ANSWER AND THEIR WEBSITE DOES NOT WORK!
YOU SHOULD NOT ADVERTISE FOR THEM!
Order placed and paid on August 23,2023 is still not delivered on September 21,2023. No communication from them, no respond to my inquiries. Not acceptable company service, taking money and not delivering merchandise. Don't ever use them.
I order Roc serum from them. Didnt receice my product no communications. Send numerouis emails. Didnt leave their premises after a month
Carethy never delivered the goods i ordered and despite chasing repeatedly in writing to get a refund I never got a response. Do not trust this shop they are dishonest!
Ich habe am 20.08 bestellt und verfolge das Packet seit dem. Das Packet ist aber seit dem immernoch am gleichen Ort und bewegt sich nicht. Ich habe die Firma 4-Mal kontaktiert aber habe keine Antwort erhalten. Eine reine abzocke!
6.09.2023 I paid my order! No confirmation by mail, no response to email. My order number ******* or PHA-DE**************a31. WHERE IS MY ORDER?
Order delay like 10 days now, not tracking information.I have emailed them twice and been ignored completely. Would not recommended to buy from this company!
One of the worse experiences when buying beauty items. After two over weeks of my purchase no shipping information so I contacted them, was told they are out of 1 item out of 5.7kg parcel so about 15 items in total. I had to contact them to tell me this? I selected a replacement product and after another week was told when contacted again that my order is not shipped because the product I selected is not in stock too! What a nightmare. Who does it. When I asked for my order to be cancelled and refund issued they said after a few days waiting again time that it was shipped. I am still waiting for it to arrived. Now imagine how many people have the same problem. By law companies can't take your money and not provide goods in the time you agreed when ordering it and if there are delays they should inform you. I bet there is more people I am going to report you as soon as I receive order and inspect it. Just wait!
I ordered products from Carethy and never received them. They are refusing to reimburse my money by giving me a complete run around. I would never suggest anyone use this company
Carethy takes your money and does not issue a refund when products is not in stock. I have waited over 30 days since my order and have now filed a chargeback through my credit card. So annoying to have to spend hours to get my own money back - AVOID THIS COMPANY AT ALL COSTS.
Order reference: PHA-SE**************b071
No items received! Had to send several emails to find out - None contacted me about the items not being in stock. Slow respons from customer service and no refund was offered - Only 10% extra on a "gift card" and now I'm filing for a chargeback through Stripe. Businesses like these should NOT have access to Stripe or PayPal etc. AVOID THIS COMPANY at all costs.
Purchased a hairdryer recommended to me. Product I am unable to use due to incorrect voltage and plug needed in my country. Carethy deleted the webpage of the product I bought and THEN emailed me saying the fault is my own and did not offer any method of resolution. E-commerce companies with no methods of resolution are a scam. Stay away from Carethy, buy the same exact products on Amazon or elsewhere.
It's scam company stay away I have order cream for Lowell and never received and stay away as they do not return money
Estimated time for delivery was 7 days, 17 days later still no delivery. Playing tricks along with the shipping company! Don't order from this site, stay away.
