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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I dislike that absolutely everything is monetized. I paid for a premium membership; can I get anything with that without more payments? I'm already going to be paring a house cleaner.
Sneaky with membership pricing and trying to tack on additional things that will add to the cost. Not cool at all.
Hi Judy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It makes me feel like it's the Barbie Doll effect with all the possible purchases. I came on to find staff.
Hi Linda, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I just started so there is little to say except it gave me enough caregivers to interview. Some may not be interested.
Hi Kathy, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008133 with your message.
Not thrilled that I have to join it should be free. Further, how are you want to charge for background checks. You should be doing that as part of using your services.
Hi Barbara, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The website and its ad ons for features gives scammy energy. I hate it. Just be upfront, instead of deceptive. Would not recommend.
Hi Christine, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008130 when you message.
Go on to trust pilot and see what's truly going on in that platform. They have scammers on scammers, don't care about their sitters and their sitters are the ones they need to get these parents the help they need. I truly think you're irresponsible as a parent using this playform. Go on over to Urbansitter. Don't understand everyone using care because it has the catchy name. No team, no number, no email, cannot navigate the app to edit anything as it constantly deletes the info or doesn't approve even though it's following their specific guidelines. I've sent a help form asking for assistance, as thats what they constantly say to do, and not one response.
Let's not get started on the "parents" on this app that are actually scammers and care refuses to help sitters in these situations which can get dangerous if someone fell for the scam. (It goes as far as asking to meet somewhere. Seriously care?)
There's no consistency in who they allow on their app.
So parents, trouble getting sitters? Because many are extremely apprehensive on this app. Care doesn't actually do the work on their end to ensure it's safe for both sides. Not just for them to side with all parents because that's where they get the money. From you, parents.
Hi Paige, I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. You can also find this feature on the member's Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Lastly, if you'd like to discuss this further, please reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008131 in your response.
I am just starting out with this search for my mother so this is more a start on my journey.
Hi Theresa, Thanks so much for the review! I will be sure to share your valued feedback with our product team!
Still trying to figure it out - I got stuck trying to save job description multiple times, and not sure it ever worked. Glitch?
Hi Rachel, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008122 when you message.
Took me awhile to get in if you offer basic should still be able to message as well
We appreciate your review. We'll be sure to share your feedback with our management team.
I'm finding what i need to, but things keep defaulting to me looking for childcare, not a house cleaner
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008093 when you message.
I don't like that you have to pay to see if the applicants are even qualified. I can understand that if I wanted to reply to someone that being the case. It seems as though I may be paying money for something that may not even be beneficial in the end.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008090 when you message.
Very expensive and asking for more money for additional things which should be included.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008085 when you message.
Website is easy to navigate. Proof is in the pudding. Let's see how responses go.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008086 when you message.
I don't understand how caregivers will contact me or how I will contact them.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008083 with your message.
I am trying to change the registration information over to my son's information as he is the one looking for childcare for his daughter and it will not accept the changes. So frustrating.
Hello Cynthia, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008077 when you message.
Too many steps to the get to the information requested.
Hello Jenny, We appreciate your review. We'll be sure to share your feedback with our management team.
Easy to use! Options for a one-day-a-week, church nursery were a little hard to find in some categories.
Hello Corrie, We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
It feels scammy to tease people with your product and then demand a subscription before they can actually contact a caregiver they've identified, all while trying to tack on extra charges throughout the subscription process. Ask for money upfront, and be clear about the difference between "cancel anytime" and "annual plan." Obviously you're trying to trick people into paying more, but that's what every subscription service on the planet is like, so I can't really fault you I guess. I just hate the system.
Hello, We appreciate your review. We'll be sure to share your feedback with our management team.
Very easy to navigate. Should list prices up front. Was not able to list the flexibility I wanted to on page asking about days and hours.
Hello Sally, Thank you for the 4 star review. We'll be sure to share your feedback with our management team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Selene, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.