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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Been good. I don't like that my card is automatically renewed and that I have to cancel it. I would rather charge when I need to. Otherwise, good experience.
Easy to join, I like that you can do a basic search before you join
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
I want to be able to select multiple reasons for signing up, not forced to pick just one.
Hello, Thank you for your review. We appreciate your review. We'll be sure to share your feedback with our management team. Once you are enrolled you may create multiple jobs to fit your needs. Check out this link to post a job. https://help.care.com/families/s/article/How-do-I-post-a-job-1560430846998?language=en_US If you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009551 with your message.
Hello Nisha, I am very sorry for your frustration. We'd be happy to assist you or answer any questions regarding changing you profile name, if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009550 with your message.
You dont state clearly that to see anything on this site, you first have to pay.
Hello Pam, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009548 with your message.
I'm a new user and am not sure about the pay for use model. Hoping it begets more serious applicants. If it does, then my review will improve.
Hello Brad, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009547 with your message.
Almost every time you click something on the website another ad pops up. It's super annoying.
Hello Kurt, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. I will be sure to share your feedback with my management team. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009545 with your message.
It was not clear to me that criminal background checks were Not included in the base fee. It only came up after I entered my credit card information and went to the next page…also, there was not a "submit" option to finish the purchase.
Hello Chris, Thank you for your membership and your feedback. I am sorry you felt that the background check fees were not clear. All caregivers are required to have an initial Carecheck/background to join Care.com. We do offer options for more extensive background checks depending on the need of the member. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-009538 when you message.
It's ridiculous to have to pay to read messages from people.
Hello Nyah, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009536 with your message.
There is no way to verify if your charge went through.
Hello Betty, I am sorry for your frustration in verifying your changes. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009532 with your message.
I would like to speak to a care.com admin.,with my questions. There is no phone number for customer contact. Plz email me a phone #.
Hello Dale, I'm so sorry to hear you have been having trouble reaching someone to assist you. As an online-based company, we utilize our online capabilities to the fullest. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV- 009531 in your response.
Posting job was easy. Having trouble uploading a profile picture - receiving error even though photo meets all criteria. Tried uploading from facebook but received an error that that function is not currently available.
Hello Tricia, I am so sorry you are having trouble uploading your profile picture. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009518 when you message. Check out this article from our help center. https://help.care.com/families/s/article/How-do-I-upload-a-photo-1560430847002?language=en_US
I am amazed by the number of Caregivers who are very qualified to help me.
Thank you very much and God bless
Hello Jason, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. Many of our members find greater success when they post a job outlining their needs versus just individually reaching out to caregivers they find through searches. Check out our Help Center article about posting jobs here https://help.care.com/s/article/Overview-of-jobs?language=en_US. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-009516 when you message.
I am having the worst experience with this website! I had used there free subscription to try out the website and provide my nanny services. I found out I had already had a previous profile set up afterwards and when I logged into my old profile I was unable to log back into my new profile for some reason. I tried to reach out for assistance but I was unable to reach someone by phone! I reached out through email and was told it was resolved but after that I was unable to get into my old profile as well! So now I am unable to get into my profile to reach out to anyone else and I am still getting charged monthly! How does a business have no customer service number to reach an actual person?!?! I now have to call my bank and see if they can just block this service because I am getting charged monthly for a service I can't even use!
Hello Shauntae, Thank you so much for your feedback; we really appreciate your sharing your experience with us.I am so sorry you are having trouble accessing your account and finding assistance. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009512 when you message.
Charged me for member ship 2 times on my bank account and I am still unable to message applicants
Hello Mayra, I am sorry for your frustration. We'd be happy to look into this for you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009513 with your message.
The site has been easy to navigate so far. Now to find a caregiver.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I was surprised that I had to pay a monthly fee before talking with anyone but I liked that there was a bio and photo on each, very helpful
Hello Kathi, Thank you for the 4 star review. The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009506 with your message.
I am really struggling with this site. I have paid for the premium subscription, haven't yet identified a provider, but whenever I try to circle back to see if any of the providers I have messaged have returned my message, the site routes me to the CareHome to try to make me pay more to set up payment and taxes for an employee. I try to skip that and it won't let me. The app just rolls and rolls. It's extremely frustrating and I wish I had not joined!
Hello Jayme, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. Have you tried posting a job. Many of our members find greater success when they post a job outlining their needs versus just individually reaching out to caregivers they find through searches. Check out our Help Center article about posting jobs here https://help.care.com/s/article/Overview-of-jobs?language=en_US. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-009505 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
It was difficult getting to the next, next and next screen
Hello Mindy, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-00950 with your message.
So far has been really easy. I do need a quick start day so I am hoping I get responses quickly
Thank you for the 4 star review. Good luck with your search!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lisa, Thank you for your feedback. Auto-renewal of your family’s Premium Subscription ensures that there is no lapse in coverage — especially between the time you post a job and begin vetting caregivers to find the best match for your family. If you no longer need the extra benefits of a Premium Subscription, like having potential caregivers background-screened, you can cancel your subscription at any time, and you won’t be charged for the next term. The subscription is designed to run until the last active date, so you’ll continue to enjoy Premium benefits until the end of your chosen term. If you have any question and want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009568 with your message.