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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Well done
Please call me, very important
Stuart *******577
I have an account, why can't it save the type of care I am looking for so I can continue searching easily. I always have to re-enter my job information.
Hi Martha, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010422 when you message.
The premium plan should cover everything, and there should be no additional extra add-ons you have to buy that support the purpose of the site. I will see how it works.
Hi Kelley, A Premium subscription includes all of the features of a Basic membership, plus the following:
Contact caregivers directly to schedule interviews
Request and have access to results of all background checks
View and reply to applications and other messages received from caregivers
Access to LifeMart Discount Program
Sign up for the Unlimited Background Checks add-on
Discount on HomePay tax services.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010421 with your message.
The app glitches. It's very difficult to find and track messaging with caregivers.
Hi Erica, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-010417 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I selected the promotional offer for the discounted 1yr membership, and I was somehow charged $155.40. That is NOT WHAT I SELECTED. The fine print said the $155.40 would be charged at my 1yr marker!?!? I want to be refunded.
Hi Catherine, Thank you for your feedback. You are shown before you purchase your membership is billed for the full duration you choose up front. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010412 with your message.
I feel the initial process is very simple during a serious time.
Hi Anthony, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Many profiles to pick from, people started to respond immediately
Hi Joe, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Constant prompting to upgrade doesn't really make a friendly free service. And the constant service adds shifts the focus from helping to revenue grab (it can be both). But I need this helpso willing to pay.
Hi Elaine, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Just joined as a new member. Will possibly have better rating once I begin the selection of a caregiver for my elderly parent.
Hello Tanya, Thank you for the 4 star review.
No help just a charge to join. Then they want to automatically renew and I can't figure how to stop this sign up. No way to reach anyone and I want nothing more to do with this company.
Hello Ruth, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010396 with your message.
This service is way overpriced, and they shouldn't automatically sign you up for recurring payments.
Hello Grant. We appreciate your review. We'll be sure to share your feedback with our management team.
Offered 20% with code, but no option to enter code
Hi Beth, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010389 with your message.
I'm trying to sign up to see cleaners and you tried to upsell me about 10 times before I actually get to see the cleaners. Streamline your process a little better as that is really unprofessional and obnoxious.
Hi Ben, I am sorry you did not have a positive experience on the site. Care.com offers a variety of features to accommodate the needs of all our members. We appreciate your review. We'll be sure to share your feedback with our management team. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010385 with your message.
I'm sure you are aware of the deception in this process. You imply that services will be available with a premium membership. Once subscribed, those services are yet an additional cost.
Hello Karen, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. We appreciate your review. We'll be sure to share your feedback with our management team. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010385 with your message.
I keep trying to send messages to house keepers but I get error -try later reports
Hello Shain, Thank you so much for your feedback; I'm so sorry you are having trouble. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010384 when you message.
Lot of pages to add on extra cost not listed up front. Password problems also
Hi David, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010382 when you message.
I don't use the computer often. I live by myself and able to do fine but need some assistance and need a call *******559
Hi Jim, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010381 when you message.
I guess I would have liked to delve a little more into your website before having to hand over my cc number. It feels like I had to commit way too early in the process.
Hi Colleen, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010379 when you message.
It has been horrible. The chat feature took 45 minutes and no resolution. There is no number to call and that is extremely frustrating for the consumer. I am sure that it has been set up that way to prevent complaints.
Hi Jaclyn, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010377 in your response.
This a best option to have more connected with people and to help each other
Hi Sherlande, That’s so great to hear you are enjoying your experience with the site! Thanks for sharing!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stuart,
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010423 when you message.