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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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To me I see it as the best site when you need help its so lovely to call for house help lol
The constant additional options and prices turn me off, the original "deal" is very misleading. Poor taste.
Hi Theresa, We appreciate your review. We'll be sure to share your feedback with our management team.
This much better than agencies. No phone call or questions. Love it!
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
Their policy is no refunds. So if you request a last minute sitter and you are not compatible, you are out of luck. I posted at 7:30, it was accepted hours later, I chatted with the sitter. I cancelled less than two hours later. I got charged a surprise twenty something fee. Why pay a membership? Also I cancelled less than two hours after the sitter accepted. Although, even if it was five minutes later, it doesn't matter, their policy is no refunds. Plus when I asked for the number to customer service, they refused to give it to me. They told me to look at my bank statement.
Hi Cynthia, I'm so sorry to hear you have been having trouble reaching someone to assist you. As an online-based company, we utilize our online capabilities to the fullest. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-013843 in your response.
Leading people to believe the service is a certain price and then letting them know about $65 background checks after they type their credit card info is deceiving. Also, I'm assuming you run the background check the first time someone uses the caregiver, so I would think a new background check wouldn't need to be run every time
Hi Chad, Thank you for your membership and your feedback. I am sorry you felt that the background check fees were not clear. All caregivers are required to have an initial Carecheck/background to join Care.com. We do offer options for more extensive background checks depending on the need of the member. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-013837 when you message.
I am looking for a full-time nanny, but most of the suggested applicants are only available part time or for babysitting. Babysitting and nanny positions should be in separate categories or at least have a full time filter.
Hi Lindsey, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013838 when you message.
This site was very difficult to maneuver in. I hope you will make it easier in the future.
Hi Jonathan, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV013836 when you message.
I want to be able to search for pet sitters who board and there is no filter for this.
Hi Tori, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013825 with your message.
Easy to set up a profile and see local opportunities!
Thank you for the 5 star review
Easily intuitive, asks the right questions. Has a good flow.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Super easy and there are a variety of options ranging from college aged to retired with lots of experience. Love the options.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I just started using the site, it is very confusing and not intuitive at all
Hi Richard, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013807 when you message.
It seems rather scammy and opaque regarding required fees. Websites that keep offering additional tack-on purchases during the checkout process typically don't represent morals I align with. Time will tell if the service is worth it.
Hi Graham, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013803 with your message.
Its just a website so far, easy to use which is good, but time will tell if we are able to get quality caregivers.
Hi Kirk, Thank you for the 4 star review.
You have not listed my ad correctly, I am looking for someone to do yard work not a nurse
Hi Roc, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013798 with your message.
Just started and want to review those who responded by email
Thank you for the 4 star review.
I used the site to find someone to help clean my house. I've found it easy to use and hired a really good housekeeper. My house has never been so clean. The chat feature on their Help Center was very useful when I had questions too. Great service that I'd recommend!
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
A little difficult to use, but it may be my fault.
Hi Jerry, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013787with your message.
Deceptive marketing. Premium said it offered background checks then the first thing you do is ask me to pay extra for backgroundchecks? I almost feel like I should submit a charge back on my credit card - I paid for a service only to be told I need to pay more for that service. I'm wondering what other features I "bought" with premium aren't actually there.
Hi Nick, I'm sorry for your frustration; we really appreciate your sharing your experience with us. All caregivers are required to complete our background check - CareCheck - to join our platform. Families also have the option to purchase backgrounds checks as well. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013785 when you message.
Not happy about the hidden fees until you submit your payment.
Hi Mike, We appreciate your review. We'll be sure to share your feedback with our management team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing the love!
Thank you,
Care.com Member Care Team