Care.comReviews 12,031

I cancelled my subscription back in July. Several months later I noticed that I was still being billed. I tried to log in and none of my email addresses were recognized in the recover your email screen. I then reached out to the *******@care.com. They emailed me back without verifying who I was other than the name I gave them that they would credit back the last month and change the subscription to basic (which has no charges). I thought that was strange and then even stranger was that they included someone else's email on the reply. I then verified that the last month was credit back to my credit card. Then I got concerned. After 8 emails of no help I found a phone number *******115. They were able to tell me that all my information was under an email that was not mine. They said they deleted the account, but boy am I worried that some other person had access to my address, billing info, etc and care.com seemed to not really care at all... go figure.

Care.com is very friendly for the families who are looking for/paying to find a caregiver. However, they do not care about the caregivers who are looking for jobs. They let families write whatever they want about a care giver and it automatically is loaded to the caregivers profile. Caregivers can respond to a negative review, but it takes 48 hours to post. Also if the negative review is completely false because a family was upset you chose to work for another family over them, care.com will do nothing about it and doesn't care. I would not recommended using care.com unless you're a family looking for a caregiver because they will be nice to you,

I had surgery and needed a temporary dog walker and found care. The person who came was obviously not a dog person as you could see how scared they were. I have a friendly but bigger dog. Needless to say it didn't work out and i notified Care the i no longer needed their services. My bad not checking my bank statement but over the past couple of years they have been collecting $35 from me and even though i don't use their service they are not going to give me a refund.

They took my money for a background check that I know beyond doubt should have come back clean. I never got the results and when I tried to login to my account a while later the account had been closed. When I emailed their staff about my issues they informed me that my background check failed (there's no way), that I had been emailed the results (I hadn't), and that because the issue was not resolved within 10 days from when I was never emailed my account was closed irreversibly. Terrible site. Terrible support team. Don't give them your money.

Hired a nanny through this site for six weeks before going back to work. First day back at work, nanny steals from us. Noticed various things missing but thought we were being forgetful. Realized a large item was missing and upon checking our camera, saw the culprit putting the item into her bag to take home. Very disappointed that caregivers are not vetted more by this site. We did all the background checks, called references, interviewed, etc., after terminating this nanny, we interviewed another nanny and discovered that she was using her boyfriend as one of her references. Stay away from this website and best to rely on recommendations or referrals. While there may be some good caregivers on this site, there is definitely a number of shady ones as well.

So, I was looking for a babysitter close to the wife and I so we can do a date night once a week. I downloaded the app, posted a job offer, a few days in advance so i can meet the person first and go over some stuff, run of the mill. What care.com didn't tell me is, in order to see someones response I have to upgrade to a premium membership which is a $#*! ton of money.

Here is why they do this, they charge caregivers to apply to a job, so by not telling people posting jobs they need to upgrade to even see a caregivers response. You have a lot of posts by people who need caregivers, but when they get a response from a caregiver, they find out they need to pay to see the response. This is why there are so many job listings that go unanswered. Once they find out it costs money to see a potential babysitter, they drop the site totally like i did, and these poor people looking for jobs spend the $4 to respond to your ad, and you cant even respond back to them. This site is run by a bunch of disgusting human beings. How can you treat people who need work like that. They are taking advantage of people who are desperate and looking for work.

Just so everyone knows, the posts are not fake, people are looking for sitters, caregivers etc. we just cant respond back to you without paying for it, which I for one, will not.

They want access to all my information and does not have any way to contact them (unless you write on facebook). I recommend you to advertise only in your community. In my state you need a license to take care of others, so what is the reason for them to do a "background check" online if the state already authorize you. All they want is access for third parties and other advertising that is not related to your service, also you are on a list for potential victims for scammers. Do your research locally, do not share informationof the ones you love.

I find they are a scam because they don't even have a contact email. They always pushed to put your credit card info on the account when it USED to be free. And now they are making you charge your credit card if you want to apply for a job that you will most likely not hear anything back! Come on really?! This site is supposed to find you income not take the money you don't have! I'm disgusted. They have new terms you have to agree with too and get background checks are what normal jobs want but this is not like a paycheck job. And guess how much extra you would be charged for these multiple checks on you? And it said some garbage about how your online stuff would be searched on too... creeper status. They need a swift kick in *******@ss if they think I'm paying 19 bucks at the cheapest to apply to each job that would take away 4 credits e/ time that I will most likely be ignored anyways. They are on crack. The lowest credit card charge is just under 20 bucks that would give you 6 jobs to apply if that... just to most likely be ignored. And if people are really suckered into this scam then they will consistently be giving them 20 bucks or even more for pricier bundles to keep applying to jobs that don't reply. Keep in mind the scammers that can make up jobs on here. And keep in mind maybe they make fake jobs on there too since they are scamming with this new setup too. So people get excited about getting a fake chance at supposed jobs... wouldn't be shocked. This is what they do on dating sties too, lol. The cest pool of online trolls and scammers to get your money. This is just sad. When this site was free I would get scammers texting me all the time and not through the site being fishy... about send me all your info and you will be mailed a check but I cannot meet you. That tired scam. This site is garbage and so are the legit rude people seeking out others to help them that ignore you. And so are the scammers just like the owners of this *******@ss site. I'm sure there are way better FREE likely sites out there. If you know tell me.

Not a bad site to just search through jobs... However, to show up to potential employers and get a special badge on your profile, you have to pay for their premium membership. Also, you can't be considered a "care-pro" unless you pay for a background check- which I believe is around $60 through their website! I just noticed that on some jobs, they actually make you pay to just apply to the job! All of the pet care jobs in my area cost 4 "credits," which are $1 each to buy from their website. No thanks!

Among other many issues, as everybody is mentioning, they made a mistake displaying my background check. I took it with Sterling (who does background checks for care.com), they said it was care.com responsibility. Did they at least try to fix it? No! They just erased my account... So Customers Affairs (DCA) got very interested in the details... A thought: If you had any problems with care.com, before complaining on-line, contact CUSTOMER AFFAIRS, they listen! And then write your reviews everywhere else.

I am so impressed. I couldn't get to the site without the previously posted message popping up on my screen but obviously someone at Care.com saw this site and my question and ladies and gentlemen, they already responded to me! And I no longer have the message popping up and can once again access the site. So happy, thank you!

For everyone still looking for jobs, just know that most of the customers I have applied to, I get no response. The trick is to keep applying, look at your profile and make any changes needed. BE responsive to the clients. And follow-up. I worked with a whole crew of caregivers that all were hired because of Care.com. If we could do it, so can you.

I believe that helping seniors and their families in hard times is so important. So if you have a heart for this type of work, don't give up. Best of luck to you all!