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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I would have liked more information. Like how to reach you. Where to find my account. What other type of help you offer?
Started a chat and then it disappeared. Not much help.
Hi Mike, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013986 with your message.
Very convenient to have online applications and interviews
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Too confusing trying to upgrade folks. Just charge the fee and let us get back to what we're here to do. Makes me very worried that you're really just here to rip old folks off.
Hi Tom, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013978 when you message.
Very user-friendly! I appreciate the helpful hints and add-on packages.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Free info is good, but a bummer that you have to purchase to reach out to anyone. But I get it. You have to make money to keep providing the service so...
Hi Heidi, We appreciate your review. We'll be sure to share your feedback with our management team.
I want to reset password but am unable to use new password
Hi, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013961 with your message.
Signup is confusing and misleading obviously in order to hide the fees and costs. I have posted a job and don't know what to do next. So far this experience is terrible.
Hi Angela, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013959 when you message.
Hi David, We appreciate your review. We'll be sure to share your feedback with our management team.
Thank you,
Care.com Member Care Team
Reasonably easy to navigate - though some of the questions would benefit from users being able to select more than one answer (e.g., care for male or female - no option to say "both" i.e., parents)
Hi Rachel, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I had to create and pay for a new account. I couldn't get ahold of anyone and would love someone to call me at *******013.
Hi Elaine, I'm so sorry to hear you have been having trouble reaching someone to assist you. As an online-based company, we utilize our online capabilities to the fullest. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-013945 in your response.
I am pressing on because care.com was recommended. HOWEVER, the care.com com experience already feels shady/scammy/con artist that a client MUST pay a MANDATORY $40 fee to earn the privilege of speaking with a customer service rep. Hmmmm...
Hi Donna, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013944 with your message.
Way too many screens during the upgrade process. I'm paying for this service now. I should just get to see my applicants and not wade through your advertisements.
Hi Sarah, We appreciate your review. We'll be sure to share your feedback with our management team.
The premium membership is poorly explained. I thought there was a basic membership that I could at least chat with ppl.
Hi Teena, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013942 with your message.
There is no "free tier" of services on Care.com. They posted my job description after the initial quiz and then asked for me to pay $42 to see the results, but nowhere does it say what that money is for or what's included with a subscription. There are caregivers wasting their time responding to my job and I can't see their messages or reply back unless I pay $42. It's intentionally an opaque process to bait you into paying because you feel bad.
Hi Kim, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013938 with your message.
So hard to use and won't do anything without paying.
Hi Alex, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013929 when you message.
No opportunity to go back and edit. Really looking for a male if possible. They have to take him to his golf and Pickleball activities and to the gym. I think he would be more comfortable with a male but it seems that they're few and far between!
Hi Mady, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013928 with your message.
I didn't know that my listing would be posted so fast, I was hoping to check it over and maybe revise it. Also I was surprised that background checks are offered as I assumed that was part of your service. I hope I find a good person, looks good so far.
Hi Juliana, Thanks for the 4 star review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference NumberREV-013925 when you message.
I'm trying to make a one time payment for one month to try your service, which your website indicates I can do, but your website limits my only option is to click the "upgrade now" and be forced into a monthly membership, requiring me to go back to your website and cancel. I find this misleading and this tactic should not be necessary if your website can actually provide what you offer, it would be successful without using such tactics. Very dissappointed.
Hi Sandra, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013924 when you message.
The app makes you pay for A subscription even before you find a babysitter. You can't communicate with anyone without paying the subscription. They make you pay the subscription and charge additional fees for other services.
Hi Kayona, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lynn, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014001 when you message.