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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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It should be more streamline. But all in all a good site.
While on my cell phone I tried upgrading as I am in dire need of immediate care for my son. I entered everything correctly over and over again and it kept saying there was an issue with one thing or another. I got on my friends laptop and entered all of the same stuff and it worked to upgrade it. This is a very stressful moment for myself and for this to not work under stress is upsetting.
Im trying to pay and its not allowing me to pay.
So far i have not found a nanny and i feel like i was strong armed to pay for the service with out any real description.
It's annoying to have to pay before I've even found a tutor. It makes y'all seem like you're just after the money.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I was bait and switched to paying more than was perceived for the best savings of 12 months. I would like to speak to someone ASAP!
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Im trying to get through by phone for tips as a premium member and cannot get through
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Your website kept failing while trying to purchase a plan on my phone web browser
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I was surprised that I needed to pay in order to respond
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I requested subscription for 3 months at 53.00 they charged me double.
I called customer service and they said I will see refund in my account within a week.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I don't like the request to pay and I haven't hired anyone yet.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
The background check + security option, and all options should be offered when selecting/paying for the subscription to allow the promo code discount to apply. Only showing options afterwards + not allowing the promo code/discount to be applied feels like the discount code itself is misleading. "applies site wide..."
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I've used Care.com before. Easy to use, quick reply
I liked looking through the first group of applicants, to see who is available.
You've not given me a chance or asked me for a password, yet when I try to ask you to send me an email to set a password, your website locks up. When I try to message a provider, your website locks up.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
The payment page keeps not working on my desktop. The mobile site is clunky.
You pay for the premium membership and then they ask you for more money to view background checks on their employees.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
There was an error to pay for the premium for two weeks was unable to reach my applicants caused the job to close
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I cannot communicate with any potential caretakers unless I subscribe to the premium status. Then, when I try to message a potential caretaker, it said error over and over.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Would have been nice to know there were only 4 house keepers in my area before I signed up for a year of service.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.