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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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It's too expensive before you've even hired anyone. It would be much better if all costs were rolled into one bundle, or if the base cost was significantly lower. I couldn't even afford it three years ago when I last tried to use and had a bunch of messages I could never respond to.
Tried to enter promo code and charged me after mis-typing.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007188 with your message.
Just started five minutes ago. I'll have to get back with you
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007189 when you message.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007186 when you message.
Accidentally signed up for a year membership. They easily refunded me.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007183 when you message.
Having trouble navigating and communicating directly with potential nannies
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007181 when you message.
I really dislike having to pay for more than one month, super shady...
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist with cancelling the renewal of your membership, if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007178 when you message.
Am I paying $57 quarterly for the service, not included in cleaning service?
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007174 with your message.
I thought I would have the ability to talk to the applicant directly.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007172 when you message.
So far it's good. Well thought out and easy to use
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Slow and difficult to navigate, every where you click more promotions are advertised
Hello Krastina, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007164 with your message.
I contacted you almost 2 weeks ago with no email response
Hello Veronica, I'm so sorry you haven't had a response back to your email request. Our Email volume is very high at the moment. Please feel free to reach out to us through Facebook Messenger for faster service. Also, if you are a Premium member, you can also use our Live Chat feature through our Help Center Contact Us link at help.care.com.
I had to use google to find out how the system works. Pretty crappy user experience.
Hello Andrew, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-007159 when you message.
Still learning potential but seems easy to navigate
Hello Arthur, Thank you for the 4 star review.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Easy to use website. Learned much about the caregivers through bios and skills list.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
Just getting to know the site... there's still time to improve.
Hello Jamar, We appreciate your review. We'll be sure to share your feedback with our management team.
All the upsells and questionable "Hey, 6 people contacted you, pay us if you want to reply!" felt slimy.
Hello Jeremy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Not taking all of my credit information on first application
Hello Carol, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007133 with your message.
There are too many bugs on your website. I have an account and had to create an entire new account because i could not log in to the original one.
Hello Giovanna, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-007128 when you message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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