CanvaReviews 261

How they got me ok so I called in to let them know I was not able to print my flyer or share it and I needed some help not even in print preview would Not be able to see the whole page. When I called I got foreign man telling ok I need you to log on to this web page and I can help after I explained probably 5mins or half my situation I thought he knew what he was doing. Then he logs on takes over my computer and tells me I have many viruses on my computer that explains why I can not print (b. S.), I knew off the back it was (b. S) he went ahead and told me I need to give him my last name and email which he should be able to pull up since I am a memeber and he needed a visa or master card. Why because he would be charging me $199 to get rid of my viruses. At this point I was pissed I told him I called for a printing issues and I know my computer was not detected with a virus for sure and I was recently hacked on Facebook humm very suspect. So I told him I wanted to speak to someone in customer service he yelled at me and told me NO! And said good bye have a nice day.!. Please explain to me wtf is going on because I am highly scared I changed all my passwords and account info due to this incident.

TERRIBLE! TONS OF GLITCHES! I guarantee all the 5 star reviews are from Canva workers... who don't want to waste their time talking to us.

I had business cards printed, they were wrong and there is NO way to talk to anyone about it... I am simply screwed. And on top of it, as I have been trying to get ANYONE to talk to me about this at all, they charged me another month of service so now I am out almost $100. I would shout obssenities if I thought it would help and I am NOT that kind of person. I HATE Canva.com now.

Other than that, it's a simple way to create media. If they didn't suck, they would be great. HIRE SOME HUMANS!

The website is very useful to make designs online. There are tons of templates, designs, graphics to use.
The UI is easy to interact with, and most importantly this has replaced my Photoshop designing for creating contents.

Best go-to design website. Better than Fotor considering the regular android app updates.

I forgot to unsubscribe from Canva and was charged their monthly subscription $12.95. I then cancelled my subscription that same day right after getting charged. I asked for a refund. Based on their refund policy, which they issue refunds, one states "Failure to cancel trial on time". I have already submitted three tickets already and they haven't got back to me within their stated 24hr time frame... Its been two weeks still no response. THIEVES.

Update... My wife paid for a year subscription to Canva in full. She cancelled a month prior to her subscription ending so she wouldn't be charge for another year. Instead of letting her finish out the year, they refunded the portion of the year and she lost access to all of her work. When she requested that they give her the final month of the year she paid for they said no and made her pay for a month at a higher price. The mistake was on their end and they are not willing to help a paying customer.

I had a horrible experience with cancelling my trial subscription and was charged two or three extra months and had to request a refund each time to get my money back. Good product, horrible customer service. No phone number or chat service, only email support.