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CannonWater

2.8

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CannonWater Reviews Summary

CannonWater has a rating of 2.8 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. CannonWater ranks 10th among Water Filter sites.

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Illinois
1 review
0 helpful votes
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This transaction took way too long. Someone changed the digits on the address, so it was at first undeliverable. I had to call to find out where my meter was, when I was told that it had been returned, Then it took way too long to get it sent back out with the proper address, and then I still did not get it, and found out that the US postal service wanted me to pick it up at the Post Office.

Date of experience: February 1, 2021
Utah
3 reviews
1 helpful vote
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Order detail
January 4, 2021

I only ordered a couple tank air vents the order was placed and delivered on time and was exactly what I was looking for.

Date of experience: January 4, 2021
New York
1 review
0 helpful votes
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Mr.
November 5, 2020

Very satisfied with purchase shipping and products

Date of experience: November 4, 2020
Utah
1 review
0 helpful votes
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I was able to easily contact a service rep who helped me select the correct part. They also provided helpful information about their fulfillment policies for determining the appropriate shipping speed. This was a critical part of our production system, and they saved us valuable time. I would highly recommend this vendor!

Date of experience: November 2, 2020
Florida
2 reviews
0 helpful votes
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Excellent!
November 1, 2020

Product work as expected, it helped with the smelly drain situation in the bathroom

Date of experience: November 1, 2020
California
1 review
0 helpful votes
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Excellent service
November 1, 2020

Everyone I encountered throughout the course of my transaction was kind and accommodating. My order was handled immediately, and when I realized I needed another part shortly after ordering it was added to my original shipment. Unfortunately the part I initially received malfunctioned, but they helped me troubleshoot and ultimately secure a new part and a refund for the first one. I will absolutely do business with Cannon Water again.

Date of experience: November 1, 2020
Texas
1 review
0 helpful votes
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Great service!
September 1, 2020

When I spoke with the salesperson, hex was very knowledgeable and made excellent recommendations. I went online to purchase, and made a small error ordering an accessory for my sand separator. They were quick to help me exchange it, and went out of their way to make sure I got everything I needed.

Date of experience: September 1, 2020
Washington
1 review
0 helpful votes
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Efficient Service
August 1, 2020

I ordered a supply of BioRooter from Cannon Water. The order was efficiently fulfilled. No issues with the order and the price was reasonable. I thought I would be able to find the product closer to home(I am in WA State) but evidently it is a semi-specialty product, so I am glad that they supply it.

Date of experience: August 1, 2020
David C. — CannonWater Rep
over a year old

Thank you so much for the kind review. We really do care about our customers and hope to work with you again in the future.

Oklahoma
1 review
0 helpful votes
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CannonWater Review
February 4, 2020

Our order came in on schedule and was exactly what we needed.

Date of experience: February 4, 2020
Illinois
1 review
0 helpful votes
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Helped my sump
February 1, 2020

Purchased Bore saver Ultra and used it for a problem with my sump pit. Really helped my issue. The owner spoke with me about how to address my issue. 5 stars for the product and customer service!

Date of experience: February 1, 2020
Texas
1 review
0 helpful votes
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Perfect
January 2, 2020

Knowledgeable about what I had questions about and arrived In timing!

Date of experience: January 2, 2020
Louisiana
1 review
0 helpful votes
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NEW WATER SYSTEM
December 28, 2019

Very Helpful and knowledgeable the water system he installed for us! Thanks

Date of experience: December 28, 2019
California
1 review
0 helpful votes
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Liquid drain maintenance
December 28, 2019

Very helpful over the phone
**************333::: 444

Date of experience: December 28, 2019
Canada
1 review
0 helpful votes
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Not worth the transaction
December 27, 2019

There was no problem ordering the parts. The shipping charges were calculated at the time of sale and paid prior to shipping. With no mention of brokerage fees. When the parts were delivered at door I owed as much for brokerage as what the parts were worth. There was no mention by the company that brokerage fees were extra...

Date of experience: December 27, 2019
David C. — CannonWater Rep
over a year old

Hi Brian, I am sorry you are frustrated with having to pay brokerage fees on your recent transaction. At this time we do not have an easy way to calculate those fees automatically. We do state this on our shipping policy located at the bottom of every web page on our site. In the future we suggest that you call us to order by phone. We can us the US Postal Service to deliver to you and have them calculate the brokerage up front so you do not have to deal with another bill. We really do appreciate your business and want to work with you to ensure you get the absolute best we have to offer.

David W Cannon
President
Cannon Water Technology INC

Michigan
1 review
0 helpful votes
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Struggled with your site
December 27, 2019

I had the part number I needed but your search bar would not come up with the part I needed. I had to call customer service to get to the correct page to purchase my product. Seems like it should be a simple process but it wasn't.

Date of experience: December 27, 2019
David C. — CannonWater Rep
over a year old

Hi Tony, I'm sorry our site was not easy to use for your search. We are constantly improving things like this. I'm sure we can fix it. Please let me know what item it was you were looking for so that I can look into it.
Thanks,
David Cannon
President
Cannon Water Technology INC

Mexico
1 review
0 helpful votes
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Twist-to-clean water filter.
December 27, 2019

Our order and its delivery was satisfactory. The product we ordered works well. Thank you

Date of experience: December 27, 2019
North Carolina
1 review
0 helpful votes
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Water Tank Vent
December 25, 2019

Installed these vents to protect a large plastic water tanks side walls from the pressure of high volume fill stations.
High quality vents, precision made and fast delivery.

Date of experience: December 25, 2019
New Hampshire
2 reviews
0 helpful votes
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Thoroughly researched response
December 25, 2019

I called for information on setting alarm switches. The representative did not know the answer so she researched it and called me back and provided the information I requested. I didn't like the end result but kudos to the excellent research and timely response.

Date of experience: December 25, 2019
Georgia
1 review
0 helpful votes
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Great company customer service
December 23, 2019

No problem with ordering or shipping. Very fast deliverly. Been with these people for years. Will be with them for years to come.

Date of experience: December 23, 2019
Texas
2 reviews
0 helpful votes
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Excellent Customer Service
December 23, 2019

They quickly sent me the item I ordered and responded to my request for more information on other items I was interested in. They were very honest and straight forward with their pricing I definitely intend to be repeat customer.

Date of experience: December 23, 2019

From the business

Cannon Water Technology provides water treatment chemicals, service and equipment for used on cooling towers, steam boilers and closed recirculation loops found in the commercial buildings an industrial facilities. Products include: Conductivity Controllers, Chemical Metering Pumps, Flow Meters, Level Sensors, Chemical Storage Tanks, Process Analyzers, Handheld Water Testers and much more. Contact us to discuss your specific water treatment applications and we will provide the technical and engineering resources to get the job done right.


cannonwater.com
Rocklin, CA, United States