Canadianpetconnection.caReviews 1

I tried out several online pet food shops and this was by far the worst. There was no communication explaining or apologizing for the delay, they just ignored me after I placed my order until a month later when I got a shipping notification. I thought they must have been waiting for some out of stock items so I was happy, because I hate having something cancelled after I made my choices, then I have to decide whether I want it badly enough to seek it elsewhere, and waste more time searching around for it again. So I would rather wait a month than have a partial order. Well, turns out that isn't the explanation for the delay. I got another email shortly after, telling me I'd been refunded for something like three out of ten things which is kind of a lot. A month wasn't enough time for them to gather up the stuff they sold me? Wow. Also there was no shipping subsidy. But there was one positive- the packing was good. There was some unique stuff I'd describe as a paper alternative to bubble wrap, so I guess it's green as well as very protective. Nice.

FYI the shops I fell in love with are Homes Alive (fast shipping, what's listed as in stock seems to actually all be in stock, they subsidize the shipping fees, and they sell a lot of canned foods one can at a time so you can try new things without committing to a whole case! They do pack well but use bubble wrap so that's not very green) and Naturally Urban (has smaller selection and sometimes has a delay for out of stock, but they communicate about it very clearly, they also subsidize the shipping fee, and they pack very well, using wads of a miraculous stiff paper). Natural Pet Foods has meh selection and packing and took a couple weeks to ship. PetOnly packs absurdly recklessly giving the highest dent ratio, and if you complain they lip off LOL. I avoid them due to that but they do have a huge selection. If you want something obscure and can afford to throw away a quarter of your order due to mangled cans, maybe it makes sense to shop there sometimes.

So in a nutshell, I would not shop here again, instead I will be using Naturally Urban sometimes but mostly Homes Alive.