Cajun GrocerReviews 31

I have been a customer for many years without issues. At the end of November 26,2025 and early December 9,2025 I ordered a total of 4 lbs. of crawfish. The order arrived timely and frozen as promised. I immediately removed them and placed them in the freezer. On Christmas Eve, we took them out to make crawfish pie and were disappointed. The stench from each bag was overwhelming not to mention we tried one and had to spit it out. Needless to say, we weren't able to make our Crawfish Pies. I sent an email to them explaining the situation and requested a refund. Remember, I am a customer who has spent thousands of dollars with no issues. Wheels went by and crickets. Finally I called them on January 13,2026 and let's just say it wasn't the customer service experience one would have expected from the frontline employee and the Supervisor, Christina. Both stated, what I am assuming is the standard reply that they are the distributor and I would need to talk to the processor. I have seen this particular refrain given to other customers. As I told them I paid you not the processor. One told me I need to take a picture to which I replied, how do I take a picture of a smell, no reply. Christina told me she was denying my refund because the package arrived as promised. She reversed course after I reminded her of my loyalty and sterling record to her company and said she would do the research and see if they were issues with the Lot. Apparently she never did because today I get told that due to the delay between the shipments and reporting nothing can be done (Another excuse). So let's get this straight, it's ordered for the holidays, it's reported within 29 days and 16 days respective and that's too long. But yet they tell you to order early due to potential shipping delays? So for $88.00 they have lost a customer who over the years has spent thousands and has a sterling record with them. What A poor excuse of a company.

I ordered coffee on 7/13/25 and was told it shipped on 7/14/25. I was given a tracking number. The product has supposedly been in transit since then with no updates. I contacted customer service twice and they just provided the same tracking number. No product, no payment - I contacted my bank and got my money back.
DO NOT ORDER FROM THIS HORRIBLE COMPANY!

They don't return my phone calls they don't answer their phones they don't answer their emails I left them a voicemail as the instructions told me to and they never return my phone call I've been dealing with this company for a long time I'm sorry to see they went out of business obviously it's a shame they had good products but now Creole Foods out of Kenner it's going to take over my account they have the same products they answer their phone very nice and they have competitive shipping fees sorry Cajun grocer you lost a good customer

This is my first order from the Cajun Grocery, and I am deeply disappointed with the service I have received.
I ordered 2 Quarts of Crawfish Bisque, but only one arrived. When I called the customer service number to complain, I was met with a disappointing response. The customer service person took my complaint and sent it to management. Management stated that the weight of the package was appropriate for 2 quarts of bisque. They refused to send me any of my missing orders or refund me. I felt like the customer service rep was accusing me of lying. This experience has left me deeply dissatisfied and I will never do business here again! Shop here at your own risk!

Beware when ordering from this company! I received my two orders of French fry seasoning and noticed they were already close to their expiration date. One of which is next month. After contacting them I was told they are allowed to sell an item as long as the expiration date is 30 days before. Who the F does that! Never in my life have I seen some bull$#*! like this. When you buy a spice or something like that from a grocery story the exp. Date is at least a year out or longer. There's no way in hell I could even use this seasoning up in time. Who the hell eats French fries everyday! I will never order anything from this establishment again. Not to mention the girl was very snippy. Very poor quality customer service yet when you get an order it comes with this little bull$#*! card that tells you to email them if there's anything they can do to keep you happy about any issues.also very expensive shipping fees. Never again.

An item I received in my order was open in the shipping box. I informed them of this, they told me they would not replace it or refund it, because it was still safe to consume. What kind of company recommends consuming an already open meat product? That's the most bizarre thing I have ever heard. I have ordered from them several times in the past, but now I'm going to find a different distributor. This experience was awful, it's like they want to go under.

One of the large jars of Blue Plate mayonnaise arrived with an expiration date which was about three weeks away and I couldn't use 30 oz before that time (the other two jars expired in at least 6 months, which was fine). Customer service did call me back but the Agent was dismissive and stated that as long as items expired in 30 days or more (it didn't, at least from the date I received it) it was fine by them. No refund or replacement would be forthcoming, and that was that. I asked to speak with a Manager and got a dismissive sound and "I AM the Manager". Wow.

Over the years we've also received poorly-packed items from Cajun Grocer that got smashed/opened in transit (2nd and 3rd pictures are from 2021, in that instance they did give me a refund) so I asked in this order that it be packaged carefully -- it was, but they gave me an almost-expired perishable item!

As a life long pickle connoisseur & indulger, I have always be on a quest for the BEST tasting Dill Pickle. I have now found it-the WHOLE DILL PICKLES sold by the Cajun Grocer! My order was sent almost right away, I had no issues with customer service, the website, nor needless to say my product. I plan to continue ordering online for these fine items/products not found easily in any grocery store, Walmart, Sams, ect. That is because they are unique! Truly the PERFECT DILL PICKLE!

Born and raised in LA, and decided to try cajun grocers. NEVER AGAIN! Received 60lbs of completely dead crawfish. Upon calling the company they refused to refund us. Would highly advise to never order from this company.

Call b/c my crawfish I got from them didn't smell right & was mushy
I'm a long time customer that lives out of state. Unfortunately the supervisor said there's was nothing they could do, lesson learned I will not be buying from them again.
Carolyn Calais

I called the shop and spent a few minutes talking to the saleslady on the other end of the phone. I specifically asked if crawfish were in season and could I get some fresh (never frozen) crawfish tail meat.
She assured me they could ship fresh, but what I got was frozen. And, by the time you factor in shipping I paid 2.4 times what I could buy the same frozen tails for locally. Customer service told me to check their website where it says all of those products are shipped frozen. Well, if I only talked to their salesperson and that person assured me the crawfish were fresh, why would I check the website. Very dishonorable. Avoid them unless its a product you really need & can't find anywhere else.

Ordered something for a party my daughter was having. Did not receive all of my items so I called them and spoke to a manager named Kylie. It was the worst customer service experience I've ever had. I asked for a refund for this missing items and was told a decision was made not to issue me a refund for the 18.00 I was owed. Something went terribly wrong with this Company. I will never use them again.

Wish I had seen this site before ordering. Bought ten pounds of shrimp which arrived in two 5 pounds blocks of ice. Impossible to use because you would have to thaw all to use any! Told by owner, no refunds, not our problem etc. Never even the slightest apology or offer to find an amenable solution. Had to do a credit card charge back, as I would advise any dissatisfied customer to do. NEVER AGAIN!

I would give this place a negative star if I could. Greg Ricks provides really bad customer service with an abusive take-it or leave-it attitude.

Absolutely horrible, fraudulent service! They don't protect their products for shipping and then refuse to make it right when your items arrive damaged and not usable. You can be guaranteed to lose money if something goes wrong with your shipment!

We have a Cajun food truck in NC and hoped to use them as a source for a lot of our LA-sourced items. We've ordered over $800 in 3 recent orders.

This week's delivery included 4 jars of the Boscoli olive salad, $120 worth of product. Two jars came open during shipping and spilled since these 4 heavy jars were shipped in the original box, no bubble wrap or other protective material. The entire outside of the box was covered in an oily mess.

After sending detailed photos, multiple e-mails, and a phone call (plus an offer to video call them to show the damage), they are unwilling to do anything other than issue a $29.99 refund to cover 1 jar. They apologize for the "inconvenience" in making me eat the other $29.99 + the $35+ in shipping costs.
They truly do not care about their customers or business practices - you have been warned! I just wish I had read all the horrible reviews out there before I made the mistake of giving them my business.

I purchased a king cake from Cajun grocer. I received it covered in mold. The Customer Service Rep was rude, dismissive and patronizing. I will never buy from this company again. They do not stand behind the products they sell. Disgraceful!

Ordered New England Coffee's Pistachio Ice Cream, received Pistachio Creme. Different name and packaging. Company refuses to admit their fault and tried to tell me it the same. It's not. I've had both before. I want exactly what they advertised and I ordered off their website which is the Pistachio Ice Cream. They say they will refund product cost minus shipping but I have to send mail back at my cost. Not acceptable for their error! Kylie from customer service, and supposedly a manager, was rude and just kept telling me it was the same. HIGHLY recommend buying elsewhere if you want to get exactly what you order.

I purchased a $40 gift certificate for my father and he never received it. He told me: "I went online to Cajun Grocer and filled out a contact form about getting the voucher number for your fathers day gift. I never heard back. Today I found a number for them *******972. The women I spoke with told me they got the form but it goes to the owner who has to ok it before he can give a new voucher number. That was 2 weeks ago? She would not let me speak to anybody else and she would not give me her name."

Since he never heard back, I contested the charge with my credit card company. I LOVE New Orleans and Cajun Food, but will not give Cajun Grocer another dime of my business. It is too bad.