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Cajun Grocer has a rating of 1.2 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cajun Grocer most frequently mention and customer service. Cajun Grocer ranks 174th among Food Delivery sites.
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Tried to place complaint with girl. Tone was rude and she didn't really care. Wanted me to take pictures and send. She insisted 3 days was normal, not so for frozen goods. No dry ice left in container. About 1/3 was thawed. Shipped on 6/14th, arrived afternoon of the 17th, was supposed to be here on the 16th. Only cold food keeping it cool. $175 worth of goods I ordered. Have to give some away tomorrow. Told her to stuff their business. They not gonna pull that on Guidry NO. Your delivery sucks, that is bottom line, not to mention customer care. Order#w*******L. There is your proof of purchase.
1/3 of my 60lbs were dead upon arrivals. No acknowledgement from the company even after I had sent them pictures and video.
Save your money.
Ordered the seafood gumbo. It arrived still frozen which was good. It had a good amount of seafood,, but no okra which I found strange. It was just ok, but seem more of a person from New Jersey's ideal of gumbo. Missing spice and okra so wasn't a typical gumbo in my opinion.
Purchased over $100 of items from these people. My Blue Plate sandwich spread was totally liquefied when I received. I called to inform them only to be interrogated by, did you take a picture of it, do you still have the item. My answer was no because I didn't think that I would have to. I threw it away because it was. Never a word of apology. Was told upper management would have to decide on outcome. I only wanted a credit in case I ordered again. I was not trying to get a refund. I told the women that they lack customer service skills and I would never buy from them again. What a crappy business. They don't even answer their phones.
The product, crab fingers, ordered 10/10/20 arrived in a mislabeled container. It was frozen, but but the product had freezer burn. Tasteless. Inedible. No help from customer service. Wasted money.
Cajun Grocer online ordering system charges you multiple times for one purchase. Management failed to addressed the problem and was unprofessional when asked repeatedly to refund the extra charges. Do not use the online ordering system. Based on my experience, you will be doubled charged and the error will not be completely addressed.
Awesome friendly customer service. Took my order of what I precisely wanted. Advice on shipping was great and on time.
I ordered boiled crawfish as a birthday gift to be delivered on a specific day. It was delivered almost 2 weeks early.
I will consider this to be wasted money and a learning experience.
I noticed that customers can not write a review on their website.
I will not purchase from here again!
Best Turduckens ever, repeat customer. Have had both traditional stuffing & pork stuffing. Pork stuffing seemed to have cooked faster, and didn't slice as smoothly as traditional. Made for some great tasting leftovers. Looking forward to trying stuufed boneless chickens. I recommend Cajun Grocer to all.
I would give them zero stars if I could. Ordered 5#shrimp, 5#alligator tenderloin, Crawfish/shrimp boil seasoning in package. No dry ice in Styrofoam box. Shrimp and alligator was thawing out when I received product and the seasoning package was damaged/opened and the contents of the seasoning was all over other products and the inside of the container when I opened it up. What a mess, seasoning caked all over. I had to wash everything, and then I had to cook up the whole order days early because after washing and being partially thawed when delivered I had no choice. Plus had to go to store and purchase more shrimp boil seasoning. I contacted the company and questioned their packaging procedures, because even I can see there was no thought involved in the consequences of the large frozen items rolling around and damaging the fragile item. Come on people... this is packaging 101. Their response " I apologize for the inconvenience unfortunately this does happen in transit. We do our best to make sure this does not happen". Sure you do, a two year old could have done a better job! And what about NO DRY ICE! To keep product frozen in transit? I should of checked the reviews on them, many. Many. BAD! Reviews. Well here`s another one to add to the growing list.
The Cajun Grocer solicits feedback on their services with the enticement of a reward. The reward are magazine subscriptions through BizRate. Problem is that BizRate's site does not allow you to select any magazines. Also, BizRate does not provide any way to contact them to discuss the situation. Avoid the offer of a survey. If Cajun Grocer wants feedback, they should be working with a reputable survey group.
Answer: They never answer their phones. Called several times and never got through.
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