CafePressReviews 648

Very disappointed in 1) product ordering experience, 2) customer service and 3) overall shop experience. Here's why: I am a professional illustrator. Every year I order buttons for my illustration team as we do an annual group comic book. This year I uploaded my original artwork and my image was flagged. They canceled my order and took my image down. According to the email I received, the image went against their content user policy. I understand the need for this policy, and I respect it. But I have not been able to reach the CUP dept by phone or email to get a decent response as to WHY my image was flagged. My image is © to me. It's not obscene. Is CafePress interpreting the image out of context of the entire comic book? Perhaps. I understand that CP has to have this policy in place, but a RESPONSE as to why this image was flagged and then later taken down would be appreciated! I'd love to learn from what seems to be a mistake on my part? Like I said, I can't reach CUP by phone or email. Lastly, I have been on CafePress FOR YEARS now and CP has made so much money from the use and printing of my artwork. I think after all these years the piddly amount (less than 10%) I make on commissions is just not worth it anymore. I have since taken down my best-selling images and started my own e-commerce site. In just 2 weeks I have made more money selling my own high quality posters than all of the products of my work CP has profited from combined. Because of the poor customer service, disappointment with this latest order and unfair commissions, I am thinking of shutting down my account. Sorry, CP, but I found another vendor to print my annual comic book buttons and they are on their way to being delivered this week. On CP, 30 buttons was $45 plus S+H (almost 2 weeks to receive - July 18 estimated). However, on the new vendor site (PureButtons), their buttons are $9 for 25 plus $6.25 S+H, and higher quality since they specialize in buttons and stickers (due for delivery July 11) and they get a 5 star rating from most folks. With all due respect, I submit this 1 star review.

I ordered a shower curtain. A dogwood curtain with three WHITE flowers. Listed as Dogwood II Shower curtain. This is the biggest piece of garbage I have ever seen. The flowers are suppose to be WHITE, but they are ORANGE with orange splotches all over them. It is a mess. It looks ridiculous. CafePress says they individually print each curtain. Well they do not print them like the pictures! A complete misrepresentation of their products. This curtain also DOES NOT HAVE GROMMETS! I did not even think they made shower curtains without grommets. The fabric is going to tear and sag over time. This curtain was almost $42.00 dollars. They charge a 20% restocking fee on shower curtains and you have to pay return postage. That is not right, when you do not receive what you ordered. If I wanted orange dogwood flowers, which don't exist with splotches all over them, then it would have been correct. What I ordered was a curtain with WHITE dogwood flowers, that are orange. Absolute garbage. I would not have bought this for a dollar at The Dollar Store. Stay away from CafePress.com. Their shower curtains are expensive GARBAGE and not at all what is pictured. You will receive an overpriced garbage print shower curtain without grommets that you will regret and pay dearly to return.

DON'T ORDER FROM THIS PLACE! I can't believe the customer service they have... it's so terrible. I ordered an item that was supposed to arrive 2 weeks ago. For over a week I have been back and forth with customer service. First they say I can either have a refund or be sent another, I opted to be sent another one since I thought that should be fine since I already paid for it. They said it should have arrive June 22-23. I responded on the 23rd that I hadn't received it and if I could have a tracking number. They gave me the tracking number for the FIRST order. I then explained again that the tracking hasn't been updated and I would like a refund. I get a response of "your tracking hasn't been updated, I'll be able to update you once it's updated." Wait what? This is probably the 5th different person I've talked to and has given me a different answer. At this point I want a refund, but they won't give it to me. I'm tired of the back and forth, but it still hasn't been resolved!

Last week I ordered a customized shirt from CafePress for my sister's birthday. It arrived today, and I am satisfied with my first purchase from them. My order arrived before it was even supposed to, and the quality was reasonable. I wasn't expecting the highest print job, but I wanted people to be able to tell what was on the shirt. Warning: the pictures are a little fuzzy if you use jpg. Pics... which mine were. But don't freak out! If it turns out a little fuzzy, it isn't going to kill you! I had a great first experience with CafePress! I will definitely buy from them again when I need last minute gift ideas.
P.S. I heard customer service was awesome too! People say that their orders have been screwed up before, so they called customer service and they told them that they would send another shirt, mug e. T. c in the mail for free that's not messed up! And you get to keep the one that was messed up... Bonus! I also heard that the people working in customer service were laid back and nice about it. But I have not experienced that, so I do not know for sure.

The worst experience I have ever had. I payed extra so my products would be here for my girlfriends birthday but they are 4 days late now. After calling 5 times I was told 2 different stories saying it was fed exam fault or they never actually made the items and never even shipped them! They were so quick to charge my card but didn't deliver my items. I would never order from these extortionist bastards ever again! Buyer beware!

If I could I would give them no stars! I have order from them before and everything was great but this time arggghhhhh! My son wanted to order a personalized monopoly game for his dad for father's day! My son created it on his own and I ordered it 2 weeks before father's day and the website said it would be here on time! I get an email stating it was going to be delivered the Monday after father's day. Today it is now saying Tuesday! If i had known it was not going to make it in time by father day I would have paid for the 1-2 day delivery even though the website stated standard shipping time will get it here by father's day. Now my son is upset because it did not make it in time! I email them to see if they could contact FedEx and I will pay whatever to get it here on time they said they could not and they refunded my shipping fee!

UNBELIEVEABLE! With all the likes and feedback I've read... I thought this was a reputable company with lots of great reviews (until I read all of the reviews here)... but today... you guys are an utter disappointment! I ordered two shirts and paid extra shipping to get them here on time and (1) the shirt came late-2 days after I was originally told and (2) only 1 shirt arrived. I called your customer service and the young lady said it was a production error and that the 2nd shirt would not arrive and it would have to be a "re-do," but the shirt would not be shipped until next week! I needed that shirt 2 days ago just as I specifically paid for and this is what I get! SUCKS! I really need the shirt to do a special "Your gonna be a big sister" reveal for my kids. I asked if it could be shipped overnight and I was told a flat out NO! Because our company doesn't do that. You guys should really think about removing the "quality" video you so proudly display on your web page as your customer service is terrible. I repeatedly asked if there was any way to get it shipped overnight and the your rep was unresponsive and had no care in the world about my situation. Your service stinks! This is the last time I'll use this company... oh and believe me... I'll be spreading the word with my organization, my friends, Facebook, and other social media outlets! You guys are terrible... for a company that touts that you're able a "Best Seller" and able to ship within 24 hours! Liars!

Ordered 3 shirts. Never arrived. I have called multiple times, they simply don't care.

The company is a scan. Don't buy from these idiots. I have filed complaints with State Attorney General's office and Better Business Bureau. Also having my credit card reverse the charge. I ordered sorts to celebrate a liver transplant I just had. I would think they would respect a transplant recipient.

Evil company, crack heads and thieves!