Cabinet Door WorldReviews 24

Decent product but if you have any deadlines or expectations of finishing a project inside 3 months then don't waste your time and money. There are plenty of other options for doors and I'm sure others are willing to admit their mistakes and provide some type of acceptable customer service.
I placed an order for doors the first week of January and was told it would take 15-20 business days to complete my order. 35 days later I was told it would be another 10 days and they would rush shipping. 12 days later after not hearing anything I contacted again and was told 15 more days at which point I tried to cancel the order that had not even been started after 2 months and was told there are no refunds or cancelations. I spent my weekend building the doors I need myself to try and keep my customer happy and maybe someday in the next month or so I'll finally receive the product that is absolutely useless to me now. I'll certainly never use Cabinet Door World again and have already advised several others to look elsewhere.

First let me start by saying I've given Cabinet Door World much more than enough time to make things right... It has been several months since I originally ordered cabinet doors from them. After waiting nearly twice the amount of time I was told I'd have to wait for them (an extra 3 weeks to be exact), they arrived on September 20 and were incorrect and therefore useless to me. Their response was that they'd "rush" the correct doors out to me without even taking the time to ask me which doors in particular were needed or following up. As a result I saw no other option than to dispute the charge with my bank/ credit card company. When their company got word of the request for a charge back, one of their staff members contacted me via phone to inform me that if they were to issue a refund, they'd need me to ship the cabinet doors back. On October 15 I complied with that request given to me by their staff member and sent them out via UPS ($150 of my own money) which confirmed that they received them back. Fast forward to today when I have been informed that my dispute was closed because they (the merchant) "carried out a service" for me. My first question for them was why would I be told to go through the costly expense of sending these cabinet doors back if they weren't going to follow through with the refund requested? I clearly haven't been "provided with a service." My family just out the $1,900+ with absolutely nothing to show for it because Cabinet Door World didn't provide the correct product in a timely manner. It just doesn't seem right to me. I feel completely violated and robbed after all of this. I've never experienced such poor customer service in my life.

I ordered one door as a sample, and was going to purchase 40 more if I was satisfied with the product. 7 weeks later, I still didn't receive the door and was told on 3 different occasions that it was being shipped out that week. When I call, I'm always told it's in production but the guys are out to lunch, so they can't check where in production. It's just a constant run around. I'm hoping to dispute the charge on my credit card, but it's been almost 2 months, so I'm not sure I'll be able to dispute it. Don't take the chance.