Cabinet Door WorldReviews 24

I ordered on Feb 23,2023. I have not received my order and have had no reply to inquiries about when I would receive my order or where it is in processing! I have called 3 times and sent 3 online inquiries! Now I can't even access the website so i don't know if they went out of business or what!

Do not use this business! I ordered 4 cabinet doors in May 2023 and have not received anything yet!

The customer service from this company is practically non existent. They don't answer the contact messages or the phone and if you do manage to get a replay it will only be a lie telling you some time frame that they can't meet. I have been waiting for a sample door to be made for about 2 months now and can't get any update on it. Even if it does show up some day I would never trust them with a large order. I can't even rate the quality of the doors if I don't get one. Also, why do they run 30% off sales when they can't even produce the orders they have. Something is not right here. This has truly been a horrible experience. Go elsewhere.

It has now been 4 months since I've placed my order for doors...of course they took my money on Day 1.
I am unable to reach Customer Service either by phone or email. They have lied about estimated shipping dates for the last 3 months! Do NOT use this company! I think they are unreliable and perhaps in financial trouble.who knows if we ever receive our doors!

CHECK OUT ALL OF THE REVIEWS AND THEIR RATING ON THE BETTER BUSINESS BUREAU SITE AND YOU WON'T BE USING THEM! I WAS STUNG BY THEM! THEY MUST BE GOING OUT OF BUSINESS.

THe cabinets took forever from order to arrival but that was ok by me as I am a weekend warrior and timing wasn't critical. The product was overall decent with a couple of screw ups that I was able to fix. I ordered door fronts one had 2 inch trim and the other had 1". Technically it was because one measurement was 6 1/4 and the other 6 3/8. In the small print it delineates the cut off where they reduce the trim. When I inquired as to why NO ONE at least brought it to my attention, they basically said it was on me. IT WAS but what company looking at only 2 drawer fronts that look drastically different due to the trim size wouldn't catch it? I recently called and emailed about installation links that have been removed and NO ONE will give me an answer. I am now retired and flipping houses. I will look for a better company to provide my kitchen remodels.

They could not be any worse. I placed an order on February 20th it's June 20th and still no doors. Is just one excuse after another. And they won't give me my money back.

We ordered cabinets from this sham company in Oct 2022. For five months they made broken promises and all kinds of excuses about why we didn't have our product yet. We were given what appeared to be fake updates, i.e. "they're almost done", "they're being painted now", "they're in the packing phase", "they're in shipping and are going out on the next delivery", etc. This went on until March 2023 when we had to pull the plug and told them to give us a shipping number within 24 hours or we would have to cancel the order. We never heard from them and disputed the charge on our credit card. We never heard from them again. We went with another vendor who had beautiful cabinets made and installed for us within two months.

Fast forward to today when they tried to charge our card again under the company name "Shop Cabinet Doors". We have disputed the charge and had to cancel the card. This is hands down the absolute worst company we have ever dealt with. Shop elsewhere!

It took approx. 40 days to receive Maple Shaker drawer fronts. Unfortunately, they sent maple shaker door fronts. Their response was the wood shaker style is the same on both sides. No distinction in door vs drawer, yet the website specifies door vs drawer. One would think there is a difference. Now I'm left with the task of mounting a drawer to a non-flat door front. Response from CDW was they only have flat backs on MDF products. Makes no sense! Every cabinet drawer in my existing house, builder supply houses have a flat back for the drawer. I firmly believe they messed up and didn't want to correct the order. Bad customer service. The only fix is to glue a 1/4' filler and hope it holds up. Would definitely recommend another supplier for wood drawer fronts.

Unfortunately, I didn't see the reviews on Yelp before. It would have saved a lot of effort and saved a nearly year project on cabinet doors.

I had an extremely bad experience with bestcabinetdoors vendor in NC. It took them 14 weeks to make cabinet doors and in the end, they didn't do a stain match. They have refused to fix it. Their website is bestcabinetdoors.com and they are in Hickory, NC.

They may have the lowest fees but their quality and response are the worst. I'm trying to sue them in court but unfortunately, I live in California and there is no easy way to do it. Given I didn't respond in time so I couldn't use my credit card services to return the purchase.

Forgot to mention one more thing. The company engaged in a fraudulent charge on my credit card with an amount of $6300 and as Cabinet Door World (cabinetdoorworld.com). Luckily I was able to dispute it in time.

As advised please stay away from them.

Received a rude response to a simple inquiry. Incredibly poor customer service and over priced product. Do not use this company

We've had the absolute worst experience dealing with this business, if it's even a business. They are unprofessional, can't possibly be cabinet makers (a toddler could have constructed what they sent us) nothing lined up, warped wood, too flimsy to support an exhaust fan. Held together in some places by pin nails and some areas barely held together by a glue that was everyone on the product except where it should have been. Awful! We will be contacting the Better Business Bureau and reporting them. We've been trying to contact them for months for a refund…spoke to a couple of people that said they'd get back with us…never did. When we sent a detailed email it took them 10 minutes to get back with us to say we weren't getting our money back. BEWARE doing business with them! They should be shut down immediately. BAD REVIEWS ARE EVERYWHERE. I wish we would have seen these before placing an order.

I rarely leave reviews unless compelled but this company is so terrible to deal with that I thought I might help others avoid them. Quality control is absolutely terrible, product is overpriced for what you get, lead times and shipping time is unreasonably high, and your replacement for their mistake will also likely contain a mistake. Dreadful all around.

If i could have read their Yelp reviews, prior to ordering from such scammers. I place an order and during the check out process i am given the option to pay for faster fedex shipping, so i selected 2 days shipping... I paid for a two day shipping but when my package did not arrive 2 days after, i called these suckers and they said exactly below,

Quote:
Well you paid for a 2 day service with fedex, although it takes us 40 days to prepare your order! So when we prepare your order in 40 days from today, we will ship it right away with a 2 day shipping service.
Unquote

What a joker!
I asked him to cancel and he said they dont cancel orders.

Do not order from these scammers. Total scam. Search local carpenters online, i found one locallh (searched on google) and prepared my order in less than 2 days.

I have spent months trying to recoup my money from this company. I canceled my initial order within 24 hours for very good reason and despite their lag time being 30 days (it turned out to be much longer), they were unable to cancel because "production had begun." Yeah, right. With the lag times it was likely they hadn't even printed the order yet. They now have possession of doors I do not need/cannot even use, my money, and even attempted an unsolicited delivery despite knowing I was seeking reimbursement. I was even willing to compromise and accept a reduced refund initially. Avoid this company and do not believe their fake positive reviews.

BEWARE: worst company I have ever worked with. Unbelievable wrong experience, the most rude people on the phone or chat (See attached).

Liars, everything they told me was a lie, items took three months to deliver, some items are wrong, promised me a refund several times and then changed their mind, lied about lead times, lied about shipping dates, lied about the refund, and then after keeping me in the dark for weeks and weeks they have the nerve to ask me to remove the bad reviews and they will issue the refund. LIES!

I have lost money and time with this company, but if I can help anyone else steer away from them and not have to experience what I have, I will post reviews with my experience everywhere I can. Also, check BBB rating and Yelp

Do your research and look at the reviews posted on Google, Yelp, BBB and don't make the same mistake that I and countless others made by using this company. I ordered 2 cabinet doors on May 18th and almost 3 months later still have not received anything. This company never sends out any updates on your order, does not issue any refunds (without getting your bank involved), and does a run-around when you reach out to get the status of your order. I've reached out numerous times and have been told "It's with sanding" or "It's with finishing" with a generic "It'll be between X and X business days before completion".

When that time-frame of completion passes, it's groundhogs day all over again and you're back to being told "It's with sanding" or "It's with finishing" with a generic "It'll be between X and X business days before completion".

Do more research than I did and go with a more reputable company that will actually complete your order in a timely manner.

Been waiting since end of March for TWO doors. Was told regardless of COVID-19, business was still able to operate. First ship date was mid April, then pushed to May, again pushed to end of June. Every time I call to follow up, I receive conflicting information. I asked to speak to a manager and was told I would be put on "the manager's wait list". Apparently, I'm not the only dissatisfied customer. Oh and these TWO doors are for a client of ours so it's a ripple effect of dissatisfied customers.