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Showcase Reviews Summary
Showcase has a rating of 1.1 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Showcase most frequently mention customer service, return policy and final sale. Showcase ranks 745th among Beauty Products sites.
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Order for $275 worth of hand sanitizer and Face Masks on May 13/2020 NOT fed-ex shipping, Canada post shipping and almost three weeks later the package still says Picked up in Mississauga. No movement. Nine emails later to get a refund I HAVE TO CONTACT CANADA POST to return the package. How will I do that when it is lost somewhere!
One of the reasons I ordered from showcase instead of amazon or anywhere else was because my items were in stock and being shipped from Toronto. I live in Ottawa. I thought I'll have my items in a week or less. I get an email the next day that says your item has been shipped. I have been tracking it all week and all it says everyday is Electronic information submitted by shipper. It hasn't even left Toronto yet! Never Again will I order from showcase on line.
The site says free shipping over $39 by FedEx
Now discovered, my purchase was sent by regular mail
I ordered many times before and were shipped by FedEx which was received with 2days of dispatch
I ordered 2 large bottles of hand sanitizer and a small item to top up theorizer for free shipping. I got the small item today... no hand sanitizer! Though all was on the shipping label and I have been charged for it all! TRY getting in touch with them. It's a nightmare. I've wasted hours now. I'm very upset. Won't deal them again. 55.00 $ for some some kitchen bags WOW. And NOW everyone is OUT of the sanitizer. Thanks SHOWCASE.
I went to the store today and the manager was rude. Not the first time she is rude. Ok its a small store and employee was on that scooter thing with no handle going around in the store. There were customers there same time as i was there. Manager didn't tell the employee to put it away. Its no longer my favorite store to shop. Owner of this place should check it out. Send a mystery shopper.
I ordered face masks for my family and me. We received them in 3 days. We then ordered sanitizers, which were not available in any other store. They shipped them to us in 4 days. Highly recommended retailer in these trying times.
They advertise their products as if these are special deals for seniors. So I bought a 946Ml bottle of sanitizer for $29.95 and a 5 pack of kn95 face masks also at $29.95. Found same quality sanitizer next day at Walmart for $7.99, face masks at $10.99. This company seems to enjoy price gouging seniors
I ordered $468.59 including taxes and shipment for face masks and hand sanitizers on April 16,2020. Outrageous prices, but we have employees on critical job sites, and was in desperate need of supplies. My order finally arrived today and it contained two bottles of a cheap hand sanitizer (the ones I ordered were supposedly Health Canada approved). To be scammed during a pandemic is disgusting and no way of communicating with them or receiving a response or refund is beyond unbelievable and unacceptable. I am furious. They should be ashamed of themselves.
U have aways price gouged and now taking advantage of this epidemic is just wrong u people make me sick
They do not take returns. Not even next day and asking for store credit. They say it's clearance, final sale. But when buying they don't tell you that. To prove it I bought something right after trying to return another item and the same sales clerk waited until the charge card transaction completed. Never shopping there again
I purchased a chalkboard online and received a plastic kitchen organizer. No phone number to contact. Filled out a form for online returns and no answer after 3 days. Left a message on Facebook and they replied to email *******@shopatshowcase.com. I am waiting. If I don't hear from them I will submit a complain to better business bureau. If u are running a business you have to stand behind it. Like this it's a scam.
I check their AD on the store which says buy 1 product and the second the same product for 50% off. The staff told me they change the rules today it's 25% off instead of 50% off. Their return policy is not very good. If you open the box you can't return it even though you didn't even use it. If t hey keep on doing this they will lose their business.
The attitude of the employee was NO PROBLEM A terrible approach and attitude
Showcase has 2 prices One listed on the shelf. The otherbatbthe cash register You MUST give your phone number and e mail to get the ticket price Othreise it is at least double
STAY AWAY
Bought an item at Showcase for the first and last time recently. Their return policy should be declared illegal. There is no information given at point of purchase that they will issue a gift card or do an exchange only. I purchased an item that was not suitable for the purpose and returned it in good order within 7 days. The clerk pointed to a 5x7 notice, posted out of sight line at the cash stating their no cash return policy. Will never, ever shop here again. They stole $23.00 from me.
I purchased the Quantum Foot & Calf massager in Nov 2016; it was not only a faulty product (heat not working) but bruised my uncle's calves. When trying to return it, I was shocked to find out that I could only get store credit. Some online research revealed that Quantum is ShowCase's own brand, and their return period is 30 days for exchange or store credit only, i. E. no refund. I cannot believe it's still legal nowadays but can see it makes total "sense" to the business as it only carries cheap, low quality products like the one I bought. Allowing returns will only bankrupt Showcase immediately! Stay away!
From the business
Showcase is the Home of the Hottest Trends, and the world's largest retailer of its kind. With 100+ permanent stores in North America's best shopping centres, Showcase offers the most fun, interactive, new, and unique products ever - all in a retail environment where you can "try it before you buy it." We call it retail-tainment! Founded in 1994 in Edmonton AB, Showcase now is coast-to-coast in every major market across Canada, now expanding in the USA.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members