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Buy Your Own Modem Reviews Summary
Buy Your Own Modem has a rating of 3.5 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buy Your Own Modem most frequently mention good condition, rental fees and tech support. Buy Your Own Modem ranks 9th among Computer sites.
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Bought a modem from them and it can not be activated because it is registered on another users account. We've spent several hours trying all the recommendations. Customer support is rude and accusatory and saying the item must be "defective" before a return is issue.
I had an issue with the modem working with my cable provider. I returned it and they promptly refunded me the full purchase price. Great experience by Buy Your Own Modem!
I wasted years leasing a modem. When it was so easy to replace it and save $10 a month. The new modem works perfectly, installation was a breeze. Should have done this a long time ago.
If you ever had to call or email and worse return your purchase forget about it. They are absolutely the worst. Stay away!
The product was received promptly and at a very good price. And the purchase will pay for itself, by avoiding modem rental, in nine months. Then I'll be saving $10 a month. Every little bit helps.
Be Skeptical of the Positive reviews here.
My Review would look a lot like the review below by John N. Very Similar situation. I purchased a modem listed as compatible with my carrier. Modem did not work on my carriers system. I emailed Buyyourownmodem.com and let them know it wasn't working. They responded and said I should try the power supply from the modem I ended up renting from the provider as they found they had several bad power supplies causing issues. That was not the problem and I requested a return shipping label to return the modem and exchange for another. No response for days then I get an email to follow the instructions on the website. Cost me $13.50 at the post office to ship it because they refused to send me a return label. I then waited around 18 days and requested an update (No Response). Then I checked Tracking and they had had the modem for 10 days at this point and had not shipped a replacement. So I sent another email telling them to refund me. 4 days later I received a partial refund. I then contacted My Credit Card Company and was issued a credit for the difference. I am still out paying rent for a modem for 2 months plus the shipping to return. By the time I get a modem from somewhere else I will have paid for 2 modems. Do not Trust these people. If you do purchase from them and you have an issue, do expect it to cost you not them. They use the customer to save money. Customer becomes the tester of the equipment. They don't pay for shipping or the return. The amount they save not testing the modems outweighs the original shipping cost of the problematic modems.
My order was processed very quickly, with fast shipping. Excellent and very professional communication.
I bought this to replace and save money for a monthly fee. It was easy to set up and works great. Thanks, buyyourownmodem.com!
Rental fees and just own the exact same modem I was renting for $14 a Month. Thanks, buyyourownmodem.com!
Had zero problems getting this modem to work with buyyourownmodem.com in Kansas. Worked fine in a 40 Mbps setup and now works perfect in a bonded VDSL 80 Mbps setup. I didn't try the wireless as I have my Nighthawk router hooked directly to it. Modem in good shape and shipping was fast too. Thanks!
Buy Your Own Modem is one of the best online platforms to buy modems. They don't write down it's new or used, but it is still worth it. Thanks, buyyourownmodem.com!
Works exactly like our rented one from Verizon, should have bought this a long time ago! It was plug and play took all of 5 min!
It works great no problems at all, I will tell my friends about your site. You saved me $11.50 a month's fees.
Received modem by buyyourownmodem.com as promised and on-time delivery with the good quality product!
I purchased a modem from buyyourownmodem.com and then discovered it would not work with my internet provider. They were happy to accept my return which I appreciated however 1. I was responsible for return shipping which I did using USPS for $21.90. Then they charged me a restocking fee of $38.59. The purchase price for the modem was $127.96. So after subtracting the return shipping and the restocking fee total of $60.49, I essentially got a refund of $67.47. Of course everything is spelled out in their terms and conditions but I get stuck because the product did not work with ISP.
I recently purchased a replacement modem. It was easy to set up and it works great! Thank you buyyourownmodem.com!
Purchased my own modem instead of paying Optimum a rental fee every month. I received my purchase quicker than expected and I got an extra bonus, much faster response, including WIFI. Superior products at a very good price. Highly Recommend! I
Very pleased with this purchase. The website provided clear and distinct product descriptions which helped me choose this particular modem. Very fast shipping. The modem arrived clean and thoughtfully well-packaged to prevent damage in transit, with all parts included as described. The modem is working great, no issues whatsoever.
When I received my MODEM: ARRIS TG1682G (XB3) DOCSIS 3, the MAC address was already being used by another person. The seller cannot resell used Modem with active MAC addresses. Please check the MAC address before you buy.
In general - DO NOT buy from "Buy Your Own Modem"- stick to eBay or Amazon as per the service providers.
It is pretty serious for you to come out and publicly play mob, cop, judge, and jury as there was certainly nothing illegal about what you received but we are very sorry to hear that you had problems with Comcast and they they claimed it was "already registered" as they have actually been previously fined by the FCC for equipment registration violations and as a previous Comcast employee we know that that is not a valid reason for them to refuse to activate it for you. In fact, this issue is very rare luckily, but when it does occur many customers are able to get it quickly resolved by working with a different dept at Comcast or just buy doing a simple self activation correctly. We are sorry you kind of ate up what they fed you as there isn't much we can do about that and unfortunately obviously there is a conflict of interest but we wish you would have followed the instructions we sent you to get it resolved with the right dept as opposed to being combative and wanting to make threats and attach us as this is where these kind of people end up. Regardless you were told to return in accordance with our return policy so you were in no way stuck with the item as we still had your back but again some people have the extra time to just be combative and have no intention in resolving the issue. A We have over 99.6% on Amazon and Ebay as a TOP RATED SELLER and have over 3000 POSITIVE REVIEWS on our website so if providing a 1 year warranty for our customers so they know we will stand behind our products and can have confidence in purchasing from us. The other 1% unfortunately end up here.
This company will not refund you money for your return. I have yet to receive my money for my product and the company will not respond. This is a scam! Stay away from this cheap site!
From the business
Buyyourownmodem is your one stop shop when it comes to quality modems with free shipping, low prices, and extended warranties on modems from top brands.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Very sorry to hear that you ordered the wrong model for your provider as unfortunately such returns can be preventable by checking with your provider before purchase. Given the documented correspondence we have with you it turn out you lack the integrity to mention that you purchased a T3200M that we list to work with TDS right in the title instead of the Windstream T3200 version that we offer whom you confirmed is your provider so we are not sure why in the world you did that or how you missed it but unfortunately you did and yes it ended up costing you fees in the end. In fact, we don't even list your provider as a compatible model for their service for this very reason because the firmware on the units we sell is different then the ones your providers uses as rental units so we tried to help you but not listing your provider but you purchased it anyways. You will also see online on Amazon and Ebay the same story that it won't work with your provider and so with a little due diligence or by simply asking us regarding the model the we would have been happy to assist you. Instead you order a modem we don't list to work with your provider, then leave us a 1 star review when against our recommendation you buy it anyways and sure enough it doesn't work? We are sorry that you don't agree with the restocking fee that was assessed as again we did ship you the exact model you ordered but unfortunately you purchased an item that is not compatible for your service. This despite even being presented with a notice stating that before you can complete checkout please confirm that you have read the items description page word for word as you can't complete checkout from us without acknowledging or accepting such terms so that we can prevent these preventable misunderstanding from happening. In reality we don't have this problem very often thank goodness and in fact have THOUSANDS OF POSITIVE REVIEWS on our website, over 95% positive feedback on Amazon, and are a Top rated seller on Ebay with years of taking care of our customers as you can't just "Fake" reviews on these sites but I understand how you would need to say that in order to make it look like you are not the 4% of people who just flat out didn't read what you were buying and then went on a witch hunt after the fact when you found out this was the case. What's funny is you even tell people to purchase from us "if they have to" but to do it on Ebay or Amazon or another site which again confirms that it wasn't us that was the problem but you just ordered the wrong thing and had to pay to send it back and pay a restocking fee for doing so, PERIOD! I mean we even list a Windstream T3200 and your provider is Windstream but somehow you manage to purchase the T3200M which we list for TDS? How in the world do you do that?
We certainly try and our best to serve our customers the best we can as is proven by our track record on multiple sites but unfortunately we can't prevent customers who don't read before they buy and just make assumptions and unfortunatley we are bound to have a few and it makes it tough try and help but the review sites such as this provide a great environment for such to vent instead of take responsibility.