Buytopia.caReviews 25

I ordered gel soles on April 4/16 and they confirmed the order. To date I have received nothing, so I phoned their support number several times, usually getting "your call is next in line, then after 15 minutes, " sorry this operator is away, please leave a message". Finally I got through to a person called Victor who took my email address and advised there had been a shipping problem, but it has now been shipped from China to Canada on May 25/16. They are located in Toronto, Canada and all they do is take your money and order then forward it on to a Chinese supplier and cannot do anything else if they fail to supply. DO NOT DEAL WITH THESE SCAM ARTISTS! I now will report them to BBB in Toronto but there are so many complains in there now I don't think it will do any good. Don't deal with these guys, prices look good but your just going to get sucked in and get frustrated!

To be fair, I have ordered from buytopia in the past, but this incident is the worst customer service I've had, I would not be surprised if they don't last much longer. People are not used to bad service, this is my experience. Ordered a dog collar October 11, three weeks later followed up, told it was shipped, how it was shipped I don't know, but was told 6 weeks delivery. At the end of the sixth week, not received, followed up again, told it was shipped Oct. 19, it seems it is six weeks after they order from supplier, followed up six weeks after Oct. 19, told in transit, one more week. One week later, no collar, told was actually shipped Oct. 30, expect it mid December. Mid December told in transit, received it couple days before Christmas.
I found this product on Ali-baba for $1.89 U.S. (I paid $8) with six week delivery. I have had orders from Ali-baba and generally are 6-7 weeks.
Buytopia buys from somewhere in the Netherlands, my guess is that this may be a middle man situation because the Ali-baba collars are identical.