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I had to open an account to pay for a coffee machine in order to get to the payment gateway. This done, I duly paid only to find that I had an email acknowledging my unwanted new account but no acknowledgement of the £549 taken from my credit card or any acknowledgement of my order. The webchat facility - on which I spoke to a smartie pants chappie - had disappeared and any emails to customer services has gone ignored - apart from the one to the CEO which has been picked up by his team and will, no doubt, be kept from him. I merely warned him that £549 spent every day by one customer equated to more than £200k of his bottom line and he would be turning away more than one per day if they all suffered the same lack of customer care I have.