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The Shift Sleeper Sofa was purchased on July 6,2026, after being represented as "In Stock – Ready to Ship." No backorder was disclosed at purchase or in the order confirmation.
The shipment arrived on July 28 but was incomplete and contained damaged components. Essential parts—including the seat deck, multiple covers, and all hardware—were missing, and two back-panel hinges/brackets were broken.
As of August 19,2026, the order remains incomplete, the defective components have not been satisfactorily resolved, and Burrow has not provided a reasonable date for delivery of the missing items. Documented several email correspondence with company since there is no customer service number. There is a complete lack of proactive communication regarding the issues. All emails are LLM chatbots never fully addressing the issues or providing back order details.
