Build.comReviews 667

I ordered two sets of Kwikset Shelburne Exterior Door handles and dead bolts. The price was great, but the issues started when they sent me the wrong interior handles. They did not even match the exterior set. I had to wait for the replacements handles. After installing I found out that one of the dead bolts, was used, pitted and the keys in the kit did not match the dead bolt. I called Monday, Cooper assured me that a dead bolt would be sent out. I received an email for a return. The problem is I can't take the hardware off the door and leave my wife unprotected while I am gone all week waiting for a replacement part. This isn't what they promised over the phone Monday. This is the second project they have screwed up. I will have to purchase a replacement dead bolt somewhere. Lesson learned. Never trust or use Build.com

I recently stumbled upon Build.com looking for door locks. Of course I went to Home Depot / Lowes first and neither could accommodate what I was looking for. I needed oval interior exterior door knobs and dead bolts keyed alike. Seemed simple to me. I used the online chat and spoke with Hillary and told her the sku# I was interested in and what I needed. She handled everything and dropped it into my shopping cart so I could order. Pricing was competitive too. Then I had an issue with the product quality from that manufacturer and build.com also helped remedy that issue for me as well. One of the best customer service experiences I've had all year. Will definitely be buying from them again.
- Scott

Just received an order of tile. No problem with the on-line order process and material was delivered when promised. HOWEVER, the tiles look like they came from the chipped and broken pile factory reject pile. 92% of the tiles--yes I looked at each one--have one or more chipped places. Several have a yellow stains (the tile is a light gray/beige color) that appear to be from some liquid substance that spilled/splashed. This was a small job and I only needed 3 boxes to finish out the project. Tried to save a little money, but next time I'll know better and use my local flooring dealer. The price is right at build.com, but you get what you pay for.

I was told it would be here in 3 weeks. I kept checking on item and found it was due to ship one whole month after I ordered it. The week it was to ship, I called and they said they had my item and was shipping it today. I didn't receive and email saying it was shipped, so I contacted them and they said they were waiting on the shipping company to pick it up and then I would be getting an email with the shipping details. I did get am email that next day and they said it would be another 29 days until it will be shipped! I canceled, I was lied to, and didn't want to hopefully get it in 29 days!
I did order other stuff from them with No Problems and was happy with it. I would be very hesitant if you need your stuff and its not in stock!

My husband and I got out bathroom remodeled and kitchen and is well a new patio. By Sylvester Construction owner Frank. Everything was beautiful and I love it so. I give Mr. Sylvester 110% my honest input the best contractor I've spoken with, worked with, and gave him my home to make my dream come true! I had spoken to over 56 different construction company's who charged thousands more. Frank, his son and my family sat down and discussed our contract. Showed us and made copies of the receipts and was explaining everything step by step.!
NEVER IN MY LIFE HAD SOMETHING GO SO EASY. He as well has all trades
Plumber, electrican you name it and as well threw in serveral small things for us out of his pocket. He got the job done and while doing so made us part of his life. We weren't just paying someone to do things in our home. We were all step by step together with this.
Good day!

Great service on the phone to sell a lighting fixture from Quoizel that was on sale. BUT then you see the true colors. Your order will leave the warehouse in 1-2 days, then your order has been delayed a week, next you hear the order has been delayed from 5/11/2016 to 9/15/2016... REALLY! Several local lighting stores have the product in stock and have 2 week delivery dates. Bait with a sale price then don't deliver. I will not use this company again.

I'm a pro working in the industry for over 10 years. I signed up with build.com as a professional. I recieved an email place an order over 1000. 00 and get a 100 off. I had found a rug for a client on the website and it was the only reason for placing the order. After I placed the entire order showing the rug was in stock and then adding additional items to the order to reach the 1000. Build.com sent half the order said the rug was out of stock and took away all discounts. LOW AND DIRTY. Do not do business with this company.

I ordered a door handleset from build.com. The box arrived the next week with missing parts, and the wrong color. I called, emailed, called, about the order and NEVER received a return label to ship back via UPS. I called about the return label 4-5 times, and emailed my receipts, and did not receive any response other than they would credit that shipping amount back to me (this has not happened). I do not understand their customer service lines and lack of response, as I do not receive return calls or emails that actually results in something being corrected. I ended up paying for the return shipment myself and contested the charges for the handleset through my credit card issuer. This has been a nightmare-do not fall for their ads or pricing schemes, if something is wrong, you are screwed.

Ordering a part for a job and was sent wrong items each time. I had to show them how to correctly fix my problem by sending a picture of the correct and wrong part to be clear what I ordered, what was sent and still got the same wrong item again! After the 3rd order I asked if an adapter was needed on the order due to a newer version and ended in a mess. The third order was wrong, and did need an adapter like I called about. After reading their reviews, I understand why my orders are messed up.

Build.com is nothing more then a Boiler Room buissness that hires a bunch of Morons who set at phones all day taking orders, you place your order and then the wait begins, and you wait and you wait, and if your one of the lucky one's you may get your order or you may not it all depends on if Build.com or one of their many other specialty site's like Handleset.com or Faucets.com and so on and so on transfer you money on time to the many company's and suppliers they do business with so your order gets dropped shipped to you (Buidd.com Does Not Stock Anything They Sell, They Are Nothing More Then A Middleman), and if you are lucky and recieve your order pray that it doesn't break or that it is defective because the company's like Emteck or Delta will have nothing to do with you because you did not make you purchase from and authorized dealer, which is what happened to me with a $400.00 solid brass handle set for my front door (They Will Tell You To Return It To The Place You Purchased It From) and when you call HandleSet.com they will hand you off from one person to another hoping that you give up and throw the towel in and just go away, I didnt because I got a refund and new handle after I threatened to take both Build.com and Emtek to small claims court to get satisfaction.
So do yourself a big favor and place your order with Lowe's or Home Depot or one of the many online authorized resellers and avoid Build.com and their other web sites like the plague.

Ordered 2 of the same small items, one came damaged and a wrong item sent in place of the other which was a huge box. It took a week to process the one return for the damaged item which I had to call to get them to sent a return address label. The incorrect huge box return was not processed until I called a week after initial delivery to get the return address label, at which time they told me it would be another 3-5 business days before the generated that return. What a mess, I had to live with this huge item for two weeks that I didn't even order. Then the kicker they were out of stock of the original items I ordered, so it was a whole ordeal for nothing! They need to expedite their return process! Never ordering from them, ever!