Build.comReviews 667

Horrible service from Kohler and Build.com - both should be held accountable - let's see who steps up first... DO NOT MAKE A PURCHASE FROM BUILD.COM! I made a large purchase from Build.com for my Kohler bathroom fixtures in early February 2018. I had to delay my construction on my bathroom several times due to backorder of shower fixture. After having a studded bathroom for 6 months and no honest communication from Build.com. I purchased a temporary shower fixture from Lowe's (more money out of my pocket). Now once the bathroom is done - realized I have an extra towel rod and my shower fixture is still on backorder and now past return date. My husband called in August and was assured we would have the fixture in September - well just got delayed again until November. At this point I have gotten more excuses from Build.com via Kohler (supposably). Understandably I have no confidence - called Build.com - escalated to the OFFICE OF THE PRESIDENT! THEIR ANSWER - THEY WILL CREDIT ME $100 AND EXPEDITE SHIPPING WHEN THE FIXTURE COMES IN! Keep in mind - I let them know that I have an extra towel rod, spent $170 on a temp shower fixture and now have to have someone in to remove all fixtures as I have no idea when I will get the delayed fixture and then purchase all new fixtures. Horrible service from both Build.com and Kohler. By the way - if you attempt to buy this fixture right now - the site says it ships in 2-3 weeks - NOT TRUE! OFFICE OF PRESIDENT - THANK YOU FOR YOUR SUPERIOR SERVICE!

I have ordered several times from Build and have never had a problem. This last time I ordered some door hardware but had some questions about them before I placed the order. Spoke to Sarah who was able to locate everything I needed. She made a couple of suggestions, one I took and one I didn't. In the end I was able to place an order for everything I needed. It came in two different shipments quicker than expected. I will order from Build again... and again... and probably again.

I was ordering complete shower sets for 3 bathrooms in a new home. Henry Vassar was my sales contact and he was excellent. He knew his products, made suggestions that were spot-on, in some cases saving me money. Because I wanted to think through the purchase he left everything in my basket and changed it when asked. I think we spent 2 weeks on the process. Becasue the home in being built in Mexico he even tried to find manuals in Spanish. I would highly recommend Build.com and Henry

Ordered a microwave from build.com and the microwave we received was NOT what we got. Called the same day we got the order and asked for a return label. Two weeks and multiple calls later, they finally emailed me a return label. Then another two weeks to get a refund issued back to my credit card, and that is after I called asking about my refund! (And today is 9-17-18 and I still have not got my refund back on my card!)
I will not be ordering from this company again and I will not refer them to anyone else!

Run, run away! I ordered 42 items including door knobs, hinges, and handles for my new home. All were in stock with 75 to 150 of each item available and ready to ship. As soon as I paid and placed my order, EVERY SINGLE ITEM was back ordered from two weeks to over a month. I emailed or talked to customer service 4 to 6 times and then contacted the president. It was all a big run around with lots of excuses. I'm pretty sure Build.com doesn't have the items in stock. They order what you need from someone else and then wait for it to come in, to ship to you.

Build.com has fair prices and easy available chat services but awful customer service. After first contacting them, I was told I would get an email with an answer in a few hours and never did. I tried to contact the person who I chatted with, with the email he sent me and got no response. I then had issues with the shipping and was told there was nothing they could do, when generally this is something I have done many times in the past. They made no attempt to help or assist, just said sorry and to return it. I would not bother to ship with them.

I purchased $630 worth of tile and other building materials on August 10 from Build.com only to be told after a week that they could not provide the items and would refund my $630 to no avail. It is now August 28 and the money still has not been returned with numerous excuses. I should have checked the reviews first. In my opinion these people are crooks. Why are they selling stuff and taking your money and not have the product(s) to sell?

Ordered drawer/cabinet pulls from Build.com. Called CS first to ask some questions. Polite, professional, knowledgeable reps. Questions answered quickly in easy to understand way. Easy to navigate website, easy order placement, very reasonable prices compared to local vendors and other online sites. Fast, well packaged delivery. TOTAL SATISFACTION. Recommended to my builder and he now has his new 'go-to' for all things cabinetry.