BUDKReviews 446

This is about my second order with BudK. I ordered four knives as part of BudK's "Buy One Get One & Free Shipping" sale. I placed the order, paid with my credit card and received an email confirmation for the order. The email stated that the order would ship in 24-48 hours. I waited a couple of days to receive an email telling me the order shipped. After 3 days no email so I went to BudK's website to check my order status. The website informed me that my order was invalid. I contacted BudK's customer service and asked what had happened. I was told they could give me no reason for the cancellation. I asked if they would honor the BOGO+Free Shipping promotion and was told they would not. I asked for this person's supervisor. When connected to the supervisor I asked why there was no email or telephone call for the cancellation. I was told by the supervisor that she did not know the reason for the cancellation or why I was not contacted. Again, I asked if they would honor the promotion for the day I made my purchase "Buy One Get One with Free Shipping", I was told they would not. This is BAD CUSTOMER SERVICE. My credit card had / has no problems, none of the ordered items are restricted in my state and all billing and shipping information was correct. There is no reason for the cancellation. The only thing I can figure is that BudK was losing money on the "Buy One Get One with Free Shipping" promotion so they cancelled the order. Any other good company would have honored the promotion if there was a problem with their computer system cancelling orders at random. The fact that they did not tells me the cancellation was a cost saving measure because they were losing money with that particular promotion. They have lost me as a customer.

This company CONSTANTLY messes up orders, and then instead of fixing the problem (throw common sense RIGHT out the window) they very childishly attempt to switch the blame onto the person calling expecting to get help from "customer service." More like customer disservice!!! Making problems worse is a C.S
D-bag named Jessica Perez. If you're foolish enough to order from these people.....even after seeing this large amount of unhappy ex-customers....and you get the above named "agent" (with the I.Q of used toilet paper) HANG UP IMMEDIATELY! This "person" doesn't listen to a word the customer says, while trying to be snarky & arrogant, even though she makes $7/hour and thinks she's better than you for God-knows what reason?! That's if you can understand the people who answer the phone to begin with! Instead of getting the stereotypical hard to understand Indian accent, you are welcomed by Billy Bob's redneck cousin, who is also his sister and wife. It goes from bad-to-worse if you decide to buy ANYTHING from this backwater, excuse for an online flea market. Go to the Better Business Bureau website if you have the same complaints as mine and it will ensure you all get the revenge....I mean justice that you SO deserve!

Not only do they sell the cheapest f the cheap, they constantly send people the wrong orders and expect you to ship them back at YOUR expense, I have let it slide in hopes that they pick up the slack, cuz hey people make mistakes, but something that repeats itself as often as it does I start to think it's not a mistake. My last purchase from here totaled around $80 nothing too extravagant but stuff nevertheless, they charged my card as my purchase was completed and then continued to send me an email saying my card declined, we exchanged two short emails saying the same ol shtick, pretty much telling me that I'm wrong and I have to re order, I would hate to see more people spend and waste money on garbage