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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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I was very happy when I received my order. The items are lovely and at a great price. Order was placed and order delivered without any hassles.
Wonderful service. I had a query over the phone before purchase, great customer service. This is a 2nd time purchase and will buy again in the near future. So love my necklace, thanks guys
Easy to use website, item arrived promptly and as described, very happy with my purchase
I do like the earrings and am giving them to my sister for Christmas
The Boab Tree Pearl arrived safely. I was disappointment as I thought through the advertisement that the brooch came with a chain. The brooch is very nice. Also I thought that a card regarding the authenticity would come with it.
Easy to navigate the Web site, secure payment and prompt delivery. The ring is everything I expected looks beautiful on and off.
Arrived promptly but the product did not really resemble the photo, the phot showed pearls on nice leather strands the strands resembled strands that looked cheap and nasty almost like a thin plastic substance.
Extremely pleased with the product and as such I have purchased quite a few items from here. Quality at an affordable price.
Good with updates and didn't take long to come,
What I saw is exactly what I received. Often things are not as good.
But I was very pleased thank you
We purchased a unique piece as a reminder of our time in Broome. Both the pearl and setting are beautifully crafted and the care and attention given by Sabine was exceptional, so much so we returned the following day to purchase earrings to match.
Good quality, reasonable price and true to picture. Arrived quickly and well packed for posting.
Very easy to purchase. That might actually be a problem into the future for my shopping. It was so easy that I ordered another similar piece. Three daughter's.and I am a mother who loves pearls. I am in trouble. Thank you Broom Staircase Pearls. Love them..
Beautiful quality, beautiful earrings. My mother in-law is going to love these.
I highly recommend these guys!
I purchased the pearl earrings for my mother in law for Christmas. The delivery was very fast. They are just stunning, great quality. She just loves them.
I now would love a pair
Highly recommend these guys and will definitely buy in the future!
Just bought the most beautiful black pearl ring. The process was easy and fast. Thank you.
My first ever purchase from this company. Very easy ordering and fast delivery. Love the products.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD

