Broad Financial

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Broad Financial Reviews Summary

Positive Highlights

  • Customer service is consistently described as responsive and professional.
  • Broad Financial proactively assists with account transitions, making the process effortless.
  • Long-term clients report high satisfaction with the level of support.
This summary is generated by AI, based on customer reviews from the past year

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The most helpful reviews behind these summaries

Aug 29, 2025

A while back the bank Broad Financial had been recommending to maintain our self-directed IRAs discontinued that service line. Not Broad's fault nor was it really their responsibility to find clients a replacement. But Broad Financial not only found a replacement, they worked with the new bank to create a seamless experience opening a new account. Generally, setting up a new business account takes time and can be a hassle. But it took less than 10 minutes total to open a new account online as Broad Financial did the heavy lifting. You don't see this often. Stellar service from Broad Financial. Thank you!

Oct 13, 2025

Braod answered every question, They kept the process moving, I had very timely results. Couldn't be happier with the Service from Broad Financial with my application.

Dec 3, 2025

Amazing/ responsive and super helpful/ best in the business.

Sep 10, 2025

VERY RESPONSIVE AND TIMELY SERVICE

Reviews

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4.4
Reviews 834
5 Stars
84%
4 Stars
13%
3 Stars
2%
2 Stars
0%
1 Star
0%

Anthony B.
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I would recommend to others
July 3, 2019

I would recommend to others

Date of experience: July 3, 2019
Cherie K.
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Professional, pleasant, and knowledgeable, as always!

Date of experience: July 3, 2019
James S.
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Very professional and timely in processing and support.

Date of experience: July 3, 2019
John D.
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Customer service is excellent
July 3, 2019

Customer service is excellent. They answered all my question fast and friendly. They gave me the feeling of there is no dumb questions. I recommend them for for a IRA role over for bitcoin.

Date of experience: July 3, 2019
Mark R.
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I was aware of self directed retirement before, and recently have done well with Crypto investments. Broad Financial made it very easy, and very affordable to get my self directed IRA setup. I only wish I had done this years ago.

Date of experience: July 3, 2019
Paul M.
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Broad Financial has been a good resource for me in handling my Solo 401k. It offers me flexibility in investing in those investment that typically are not available inside the standard retirement account that is limited to mutual funds and the stock market. These types of instruments will increase in popularity as they are a much better tool and gateway for investing and opportunity to select your investments. They are always quick to return my call and answer questions when I have them. If they don't know the answer, they find out. Many times even when the rep knows the answer they often double check. I appreciate their attention to detail and care in 'getting it right' because it affects my investments. They do a great job.

Date of experience: July 2, 2019
Ron H.
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Had Questions and requests nd Joel, my Plan Advisor, was extremely helpful and knowledgeable

Date of experience: July 2, 2019
Betty B.
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Because we are all so very busy we think a good service may be considered a rare treat! But...thanks to Broad Financial and the excellent service provided by Noah Grodko he is the benchmark for great customer service! Noah's attention to detail, great communication skills, guidance in understanding all the aspects of 'Self-Directed IRAs' I was able to make a decision to move forward with 'Broad Financial'. My intention is to use the self-directed IRA to purchase an investment property. Noah, I appreciate your consideration, guidance, help and your time. I will be recommending Broad Financial to my colleagues. Thank you again.

Date of experience: July 2, 2019
Kevin L.
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Both Noah And Joel have always been helpful, prompt and responsive to my needs.

Date of experience: July 2, 2019
Nina F.
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This is the fastest time I have ever done with your company.

Date of experience: July 1, 2019
Louis K.
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I had multiple calls with different representatives at Broad Financial while I was setting up my account. Every representative was super responsive, knowledgeable and eager to explain every aspect of the process. Also, very professional and patient to entertain multiple questions. Thank you!

Date of experience: June 28, 2019
Gian S.
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I have had an excellent experience with them, they are always available to answer my questions and help me prepare for retirement!

Date of experience: June 25, 2019
Kevin N.
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Very good
September 13, 2017

Very good. Very informative staff. Very efficient and with clear communication

Date of experience: September 13, 2017
Michael O.
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Fair
September 8, 2017

Fair- had long wait on the phone then the person I talked with didn't seem very knowledgeable about my issue.

Date of experience: September 8, 2017
Kimberly W.
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Broad Financial made the process for converting my IRA to real estate holding trust very easy, I wish I had done this years ago!

Date of experience: September 8, 2017
Charlie K.
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I was well informed for entire process and it was executed very efficiently. Jeff is very knowledgeable and trustworthy. Will recommend to anyone who needs to build their alternative IRA investment.

Date of experience: September 7, 2017
Brandon N.
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No issues
September 6, 2017

No issues

Date of experience: September 6, 2017
John X.
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Quick response, knowledgeable, helpful answers.

Date of experience: September 6, 2017
Daniel W.
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Very responsive and supportive
September 6, 2017

Very responsive and supportive.

Date of experience: September 6, 2017
Doug S.
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Very helpful and professional service, I recommending them.

Date of experience: September 5, 2017