Brightsource.ca

I have been attempting to contact customer support at this company for nearly three weeks regarding an issue with my order placed on May 6th, and I am deeply frustrated by the complete lack of response. Despite multiple attempts to reach them through both phone calls and email inquiries, I have been unable to connect with anyone from their support team. The reason for my contact attempts is a significant technical issue with my purchase: I am experiencing an intermittent flickering problem that affects different websites when using their product. This issue is not only disruptive to my work but also makes the product unreliable for its intended purpose. What makes this situation particularly disappointing is the company's apparent disregard for customer service. When customers invest their money in a product and encounter problems, they expect to receive timely and professional support. The fact that I cannot even get a response after three weeks of trying is completely unacceptable. I would strongly advise potential customers to consider other options, as the lack of accessible customer support means you'll be on your own if you encounter any issues with their products. A company that doesn't stand behind its products or provide adequate customer service is not worth the risk.