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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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North Carolina
1 review
0 helpful votes
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My Golden Chain Beauty
March 29, 2022

A very easy transaction. Kept up to date constantly on my shipment. Arrived in perfect condition.

Date of experience: March 28, 2022
Oregon
1 review
0 helpful votes
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Love my new baby
March 29, 2022

My wisteria arrived promptly without damage. I unpackaged it and place outside on my patio. Started watering with proven winners bloom fertilizer. One week later I already have three wisteria buds!

Date of experience: March 28, 2022
Georgia
1 review
0 helpful votes
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Shipping
March 28, 2022

Tree arrived well packaged and healthy! Can't ask for more than that!

Date of experience: March 28, 2022
Texas
2 reviews
0 helpful votes
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Mimosa
March 28, 2022

I felt the price of the tree was fair. The stick I received was a bit surprising but the tree is doing well and has many new branches. I have already told many people about my experience.

Date of experience: March 28, 2022
Texas
1 review
0 helpful votes
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It was very easy ordering from your website. Love the blueberries.

Date of experience: March 28, 2022
California
1 review
0 helpful votes
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Plants were very small
March 28, 2022

We were disappointed that all 3 plants we ordered were very small. And one of the trees had a broken branch when we opened the box.

Date of experience: March 28, 2022
Washington
1 review
0 helpful votes
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Good seller
March 28, 2022

Received my order in good condition. Shipping boxes keep the trees healthy.

Date of experience: March 27, 2022
California
1 review
0 helpful votes
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Queen Anne rose.
March 28, 2022

Very easy to find and order. Delivered quickly. Packed Well and now growing in the garden.

Date of experience: March 27, 2022
Washington
1 review
0 helpful votes
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Yes!
March 27, 2022

Fast & easy. Lots of information and guidance! Hope the trees look as good as this website!

Date of experience: March 27, 2022
Texas
1 review
0 helpful votes
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Great
March 27, 2022

I ordered two trees and one of the two I ordered was wrong. I placed a call and the quickly sent me the correct one - no charge. And said to keep the other one or donate it!

Date of experience: March 27, 2022
Georgia
1 review
0 helpful votes
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Shrubs
March 27, 2022

Love how my package and shrubs arrived. The were packed very well and each one was healthy. I was grateful for the planting instructions.

Date of experience: March 27, 2022
South Carolina
2 reviews
0 helpful votes
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Great Company
March 27, 2022
Updated review

Super easy with great instructions. The plants came in great condition. Can't wait to see them grow and produce!

Date of experience: March 27, 2022

Very easy to choose what I wanted
March 8, 2022
Previous review

Very easy to choose what I wanted. Nice experience.

Date of experience: March 7, 2022
Texas
1 review
0 helpful votes
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Stick tree
March 29, 2022

Paid $280 for redbud flamethrower 5-6 ft tree. Received a 5-6 ft stick with 2 lower limb outcroppings on the same side. Extremely unhappy & would not recommend nor purchase from again.

Date of experience: March 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're very sorry to hear this! We've reached out privately to help!

New York
1 review
0 helpful votes
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The lemon plants were sick lost all leaves and did not look good. I will send pictures if needed.
I wanted them so bad I had to re order them so I hope the second order makes it to the summer time.

Date of experience: March 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your lemon trees! We are reaching out to get some photos so we can assist you further!

California
1 review
0 helpful votes
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Green life
March 27, 2022

Ordered a crimson red maple very hard tree to find but I found it to your company was very happy that it came with instructions and shipping packaging was well protected of the tree

Date of experience: March 27, 2022
North Carolina
1 review
0 helpful votes
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Somewhat disappointed
March 29, 2022

Plant was lot smaller than expected, but in good health. Delivery was on time

Date of experience: March 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your plant wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

New Jersey
1 review
0 helpful votes
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I received 4 healthy blueberry plants within 3 days of placed order. I am very Pleased with plants. I would order again.

Date of experience: March 27, 2022
Virginia
1 review
0 helpful votes
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Excellent Service
March 27, 2022

Tree arrived in great condition. Already had leaves and buds on arrival.

Date of experience: March 27, 2022
Colorado
1 review
0 helpful votes
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Easy ordering process and the shrubs arrived on the week I was told they would be shipped!

Date of experience: March 27, 2022
North Carolina
1 review
0 helpful votes
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Reliable!
March 27, 2022

Website was easy
Customer service was great
Packaged well; healthy tree!

Date of experience: March 27, 2022