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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Florida
2 reviews
0 helpful votes
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Very Satisfied
May 4, 2022

Everything from selection of tree to receiving the tree was satisfactory. Lots of information so that I found just the tree I wanted, according to my location, the soil and the tree planting and care.

Date of experience: May 4, 2022
Idaho
2 reviews
0 helpful votes
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Amazing
May 4, 2022

My fig tree came faster than I thought. It arrived healthy and looked like I had picked it up at the nursery myself. It's still a little cold here so I haven't put it outside yet, but it is already beginning to grow more leaves. I have high hopes that it will continue to grow and thrive. I will be ordering agin in the very near future!

Date of experience: May 4, 2022
California
2 reviews
0 helpful votes
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One plant arrived dead
May 5, 2022

One wisteria dead. Very disappointed. I really wanted live plants

Date of experience: May 4, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your wisteria arrived! We have sent a private message to get some photos so we can take a look and help out!

Michigan
1 review
0 helpful votes
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Very Happy!
May 4, 2022

My order was delivered within 1 week of ordering. The plant was well maintained and taken care of. Packaged perfectly for shipment. I am very pleased with the product and company. Would highly recommend!

Date of experience: May 4, 2022
Washington
1 review
0 helpful votes
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Lot of the leaves had come off a few of the branches were broken and was dried out.

Date of experience: May 4, 2022
Illinois
1 review
0 helpful votes
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Condition of Tree
May 4, 2022

Received the Crepe Myrtle trees order in a large shipping box in good condition. The smaller tree came with a nice root ball and leaves and looks well. The larger arrived packed in a burlap bag with what was later found to be loose planting material. Upon releasing the zip tie holding the tree in the burlap bag, it was found it was bare rooted with no visible sign of life (leaves) at this point. Will have to see if the tree recovers.

Date of experience: May 4, 2022
California
1 review
0 helpful votes
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Beautiful
May 4, 2022

Didn't expect my order to come well packed and fresh. I will order again from BrighterBlooms.com

Date of experience: May 3, 2022
Colorado
1 review
0 helpful votes
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:)
May 4, 2022

LOVE THIS SITE! Quick, easy and prepares you for what expect when you receive your package.
Will definitely order again in the future!

Date of experience: May 3, 2022
Virginia
1 review
0 helpful votes
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Excellent company
May 3, 2022

Good customer service and they have excellent care of their products. The plant I ordered and received is very healthy. The packaging of the products they mail is excellent and protects the product very well.

Date of experience: May 3, 2022
Tennessee
1 review
0 helpful votes
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Great experience
May 3, 2022

Everything went smoothly. Book came on time and in great condition. Sellers notifications excellent

Date of experience: May 3, 2022
Ohio
1 review
0 helpful votes
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Nice
May 3, 2022

I love the rose bushes I bought. Only thing is the delivery company handle the box roughly and some of the dirt was out of the containers where my flowers were at.

Date of experience: May 3, 2022
Connecticut
1 review
0 helpful votes
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BEAUTIFUL
May 3, 2022

I am forever a customer. They came in a box somewhat grown and they not only looked beautiful they held up so nice. They look gorgeous

Date of experience: May 3, 2022
Georgia
1 review
0 helpful votes
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Exactly as Described
May 3, 2022

My Tri-Color Willow Tree is Exactly as described and was packaged so well with easy instructions. Communication about my order was great!

Date of experience: May 3, 2022
Mississippi
1 review
0 helpful votes
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My tree
May 3, 2022

It was delivered on time it was intact and it's growing right now when the tree died they sent me a warranty replacement right away with just a few pictures

Date of experience: May 3, 2022
Oklahoma
1 review
0 helpful votes
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The 4 Azalea plants are VERY HEALTHY & BEAUTIFUL!
I was a little disappointed in the shipping "stack" of the plants. The largest of the 4 had the middle of it smashed down (& some limbs broken) by other plants squashing down on it from above it.
I planted them the same day that I received them. They have faced some tough challenges from strong winds & a couple of frosts/freezing temperature nights, BUT IN SPITE of their adverse conditions, they are ALL SHOWING NEW GROWTH & WONDERFUL, POSITIVE SIGNS OF ADAPTING TO THEIR NEW LOCATION & HOME! THANK YOU for your excellent promptness in Shipping them to me & I applaud you (& thank you) for the BEAUTIFUL HEALTHY plants that you shipped to me!

Date of experience: May 3, 2022
California
1 review
0 helpful votes
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Damaged on arrival
May 3, 2022

Magnolia tree was damaged on arrival. Broken limbs and loose leaves. Shipped loose in box with no packing to keep it in place.

Date of experience: May 3, 2022
North Carolina
2 reviews
0 helpful votes
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Love my gardenia trees
May 3, 2022

Very easy and quick!, very pleased with the condition and beauty of my potted plants.
Mary

Date of experience: May 3, 2022
Georgia
1 review
0 helpful votes
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Love the tree... but
May 5, 2022

The weeping cherry blossom did not look healthy when it arrived and it doesn't look like its going to make it. We followed the instructions to a "t" but the leaves are turning yellow and falling off. I have not identified any new growth since we planted the tree.

Date of experience: May 3, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

Minnesota
1 review
0 helpful votes
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Can't wait
May 3, 2022

So far everything looks great, can't wait until the tree is mature and healthy

Date of experience: May 3, 2022
Texas
1 review
0 helpful votes
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Beautiful!
May 3, 2022

Quick delivery. Great packaging with absolutely no damage. Plant looked very healthy.

Date of experience: May 2, 2022