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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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New Hampshire
1 review
0 helpful votes
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Great Shipping
May 15, 2022

The tree came wrapped and secure in a box. The tree looks healthy and is doing well in my yard so far!

Date of experience: May 15, 2022
North Carolina
1 review
0 helpful votes
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Terrible, don't waste your money! I can't believe these people are in business

Date of experience: May 15, 2022
Cassidy M. BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Virginia
1 review
0 helpful votes
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Easy ordering. Packaged well. Quick delivery. Plant is doing well.

Date of experience: May 15, 2022
Pennsylvania
1 review
0 helpful votes
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Lilac Bush
May 15, 2022

My new plant was delivered in wonderful packaging. I call her Lucy the lilac. She is thriving in her new home. Thank You.

Date of experience: May 15, 2022
Idaho
1 review
0 helpful votes
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Very satisfied!
May 15, 2022

It wad great! Delivery was in a timely manner and the tree was healthy and beautiful! I will continue your website for any more purchases. Thank you for standing behind your quality products. I will tell friends and family so that they will consider purchasing from you. I am so pleased with my first purchase! Thank you so much!
D. R. Nampa Idaho

Date of experience: May 15, 2022
Delaware
1 review
0 helpful votes
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Prompt delivery, quality plants looking forward to the planting

Date of experience: May 15, 2022
Texas
2 reviews
0 helpful votes
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Meh…
May 15, 2022

Very well done & user friendly website. I always appreciate that!

Date of experience: May 15, 2022
Wisconsin
1 review
0 helpful votes
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Excellent
May 15, 2022

I opened the box and the lovely plant was in excellent condition. Thank you

Date of experience: May 15, 2022
Colorado
1 review
0 helpful votes
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Blooming already
May 15, 2022

I order the orange marmalade crossandra and it is already flowering, the avocado tree however is just hanging on by a thread. Droopy but hasn't lost leaves yet and nothing is happening with new growth. Finger crossed it makes it but I would not hesitate to order again. Very good company. Thanks

Date of experience: May 15, 2022
North Carolina
1 review
0 helpful votes
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Excellent
May 15, 2022

Easy ordering process. She got it fast and she loved!

Date of experience: May 15, 2022
New York
1 review
0 helpful votes
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Only a 50% hit rate
May 16, 2022

Some are doing fine. The Hazelnut and Walnut have worked.
The raspberry had a broken stem but seems to be growing.
The Apple, pear and cherry tree were limp and lifeless. I planted them but they've died and I've uprooted them.
So overall not satisfactory.

Date of experience: May 15, 2022
Cassidy M. BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

New York
1 review
0 helpful votes
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Plants
May 15, 2022

Came well packaged and overall in good shape. Will be ordering more items.

Date of experience: May 14, 2022
Illinois
1 review
0 helpful votes
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Good experience
May 15, 2022

Easy to find what I wanted, checkout was easy and user friendly. Great site.

Date of experience: May 14, 2022
District of Columbia
1 review
0 helpful votes
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I ordered 2 quart citronella but they were only able to send one. Email didn't work but phone customer service rep was very helpful and the smaller plant arrived

Date of experience: May 14, 2022
Missouri
1 review
0 helpful votes
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It's a beautiful weeping cherry. I also got a blackberry bush. I emailed customer service to tell them that the free plant was something different than advertised. I only wanted to let them know for inventory purposes, but they immediately shipped merge correct plant.

Date of experience: May 14, 2022
New Jersey
1 review
0 helpful votes
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Cherry tree
May 14, 2022

Order came very quickly, the tree was very healthy and packaged thoughtfully.

Date of experience: May 14, 2022
Tennessee
1 review
0 helpful votes
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The experience was ok. They were delivered on time. When I received them they had some yellow leaves but thought after they were planted they would be ok!

Date of experience: May 14, 2022
Cassidy M. BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and if you do not see any improvement by then, please let us know and we can take action!

Texas
1 review
0 helpful votes
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My royal poinciana tree
May 14, 2022

Received 4' to 5' ft tree in very good condition, planted same day and seeing it grow within 2 weeks

Date of experience: May 14, 2022
Pennsylvania
1 review
0 helpful votes
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Great and green
May 14, 2022

Thank you for the swift delivery. Love all the Green.

Date of experience: May 14, 2022
California
2 reviews
0 helpful votes
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Flowering trees
May 14, 2022

I was not disappointed. The red rose of sharon tree and gardenia tree are beautiful.

Date of experience: May 14, 2022