Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of BrighterBlooms.com

BrighterBlooms.com

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BrighterBlooms.com?
grey stargrey stargrey stargrey stargrey star

BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

Instant Feedback

22,143 reviews

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
Follow Margie Q.
Unfollow Margie Q.
Share Review
Report Review

Order
May 19, 2022

My first order with Brighter Blooms. Online order was easy. Immediate response. Plants arrived at proper time for planting in good condition, well packaged.

Date of experience: May 19, 2022
Georgia
1 review
0 helpful votes
Follow Helen E.
Unfollow Helen E.
Share Review
Report Review

Great!
May 19, 2022

Super happy. Love the Ruby red dogwood and it's doing beautifully! Thank you.

Date of experience: May 19, 2022
New Jersey
1 review
0 helpful votes
Follow kathleen H.
Unfollow kathleen H.
Share Review
Report Review

E for Effort
May 19, 2022

It took 3 shipments to finalize the order and even the third shipment had twisted and broken stem. So, that's the end of the story.

Date of experience: May 19, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New York
1 review
0 helpful votes
Follow Debbie M.
Unfollow Debbie M.
Share Review
Report Review

Carefully packaged and received in perfect condition. The forsythia we purchased was planted within a week of receiving it and is growing beautifully. We will definitely purchase from this top-quality business again.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
Follow Deborah T.
Unfollow Deborah T.
Share Review
Report Review

Quick Delivery
May 19, 2022

I can't believe how fast my tree came! Within just a couple days it arrived on my doorstep; ahead of the estimated arrival date. Also the tree came in with an easy to plant soil root ball.

Date of experience: May 18, 2022
Illinois
1 review
0 helpful votes
Follow Suzanne X.
Unfollow Suzanne X.
Share Review
Report Review

Boxwoods in my garden!
May 19, 2022

The shrubs arrived well packaged and easy to plant.

Date of experience: May 18, 2022
New York
1 review
0 helpful votes
Follow Xin K.
Unfollow Xin K.
Share Review
Report Review

So far so good
May 19, 2022

Everything was smooth. Just hope to see the flower in a few years.

Date of experience: May 18, 2022
Pennsylvania
1 review
0 helpful votes
Follow donald P.
Unfollow donald P.
Share Review
Report Review

Don
May 18, 2022

Was very easy ordered online 2 palm trees received them in a few days - they are doing well - thank you

Date of experience: May 18, 2022
New Mexico
1 review
0 helpful votes
Follow Joel F.
Unfollow Joel F.
Share Review
Report Review

The package arrived in good shape with no broken branches or dead leaves.

Date of experience: May 18, 2022
California
1 review
0 helpful votes
Follow Dennis J.
Unfollow Dennis J.
Share Review
Report Review

Tree arrived wilted
May 19, 2022

Weeping cherry tree arrived wilted and has not recovered even with deep watering per recommendations. Will be seeking replacement

Date of experience: May 18, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further asistance.

Tennessee
1 review
0 helpful votes
Follow Daniel U.
Unfollow Daniel U.
Share Review
Report Review

Great Meyer Lemon
May 18, 2022

Ordering was easy and for the size tree I wanted I wanted to make sure it would be able to withstand the shipping and all to get to me.

Date of experience: May 18, 2022
Indiana
1 review
0 helpful votes
Follow jim A.
Unfollow jim A.
Share Review
Report Review

Bad business
May 18, 2022

Tree was not a tree, it was a limb from a tree stuck in a bag of dirt. It had no roots at all
It died the day I planted it. Complete rip off. Won't do any business here again.

Date of experience: May 18, 2022
Missouri
1 review
0 helpful votes
Follow Tracy H.
Unfollow Tracy H.
Share Review
Report Review

Excellent!
May 18, 2022

Purchased a beautiful double bloom gardenia tree for my mother for Mother's Day.

Date of experience: May 18, 2022
Maine
1 review
0 helpful votes
Follow Nicole A.
Unfollow Nicole A.
Share Review
Report Review

I love brighter blooms
May 18, 2022

They never fail to amaze me. I love brighter blooms year after year. And every-time the plants are so healthy and are exactly as described. I would recommend brighter blooms to everyone!

Date of experience: May 18, 2022
Vermont
1 review
0 helpful votes
Follow Lisa N.
Unfollow Lisa N.
Share Review
Report Review

BrighterBlooms order experience
May 18, 2022

Order arrived on time. Packaging wasn't great - broken branches and no root balls as dirt was all over the package. We planted right away and... all are thriving!

Date of experience: May 18, 2022
Pennsylvania
1 review
0 helpful votes
Follow Shannon U.
Unfollow Shannon U.
Share Review
Report Review

2 in 1 Peach Tree
May 18, 2022

The tree came well package and protected with very good planting instructions! I had to call because the leaves continued to look wilted and customer support was terrific and just let me know to give it a couple of weeks. A month in and our little tree is thriving!

Date of experience: May 18, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Robert W.
Unfollow Robert W.
Share Review
Report Review

Root ball
May 18, 2022

Did not like the root ball, fell apart even with burlap around it?

Date of experience: May 18, 2022
South Carolina
1 review
0 helpful votes
Follow Renee O.
Unfollow Renee O.
Share Review
Report Review

Fig and palm
May 18, 2022

Great trees, super fast delivery! Thank you! Highly recommend. It was a great experience overall.

Date of experience: May 18, 2022
Washington
1 review
0 helpful votes
Follow Sriram C.
Unfollow Sriram C.
Share Review
Report Review

Great customer support
May 18, 2022

I purchased navel orange tree last year and I was doing fine. However BB called me and informed that the plant I received maybe from a batch that is infected with citrus canker. They sent me a replacement plant. I am very happy with BB for being so proactive and responsible. They warned my trust with quality and service.

Date of experience: May 17, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry this happened and glad we could make it right!

Colorado
1 review
0 helpful votes
Follow Suzanne B.
Unfollow Suzanne B.
Share Review
Report Review

The plants are excellent quality and very healthy and beautiful.

Date of experience: May 17, 2022