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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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My tree came wilted and it has not picked up yet. I keep watering. It is planted correctly.
Had to replace a Key Lime and received superb customer service! Extremely satisfied.
My Meyer lemon tree came in a box. It was in perfect shape and condition when it arrived. Very healthy specimen and was planted immediately. It is doing beautifully now and a very happy tree.
Very good experience, fast delivery good happy plants
I placed my order through the website and I ordered the largest White Flowering Dogwood. It arrived within 5 days of ordering and was in good shape. The only disappointment was that I ordered the largest one on offer and the one that arrived was barely 4 foot.
Nice site clear descriptions and decent prices. I bought the 1 year warranty just to be sure
Ordering was easy. Pricing was nice. Description was lacking. I knew it would be a smaller palm but it was REALLY small. I ended up purchasing a different one from a competitor and was quite satisfied with THAT purchase.
We're so sorry to hear that your plant wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
We ordered a pomegranate tree and it was delivered within three days, packed well and under no stress. Very happy with this healthy little tree!
The plants arrived quickly and immediately planted, One died within a week, the other is thriving and beautiful. While shopping at Home Depot a few days later I discovered the same plant twice the size at half the price.
We are so sorry that one of your plants didn’t make it! We have reached out privately to help!
It's too early to say how fast the tree will grow for I just received it in May but I would've liked to see more branches and leaves on it. It looks healthy so I am hoping by next spring it will be growing well and have more branches, etc. I would've liked a bigger tree overall for the price I pd. For the tree but they state it should grow a few feet each year. Time will tell.
We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
I was very skeptical and it took me a long time to decide to order. I actually called and talked to a specialist before placing the order. I ordered a weeping lavender twist redbud tree, I need this tree to be a dwarf tree and get no larger than 5-6' tall and wide. I did a lot of research and got mixed information so I still have concern about how big this tree will get. Only time will tell.
I thought the tree would be bigger for a 100 bucks.
We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
The shopping experience and packaging/delivery was excellent. I'm only giving 4 stars b/c the Skyrocket Juniper and Desperado Sage were small considering the cost.
Website was great & easy to navigate. Great product and service
The wrong delivery after delaying. That's all. Thank you.
We're so sorry you received the incorrect size and glad we could help with a discount to make it right!
One of my plants arrived looking a little sick. I eventually called the help line and they were able to suggest potassium as a solution but it's quite disappointing knowing how much I paid, that I got a plant that was already deficient.
We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if it does not bounce back!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!