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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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Virginia
1 review
0 helpful votes
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Willow and Other Plant
August 23, 2022

The Willow looked great and seems to be hanging on so far. The ground is soggy and it was much needed. The other smaller plant didn't look as great. It had been ripped somehow in shipping, so some of the blooms fell off. I'm hoping it will perk back up again though. Overall given they were shipped, I thought the plants did pretty well.
Thank you!

Date of experience: August 22, 2022
Tennessee
1 review
0 helpful votes
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We received two beautiful and healthy triple crown thornless blackberry bushes. They made it through the heat and drought due to their excellent packaging of these plants. This business is well organized and conscientious about their plants.

Date of experience: August 22, 2022
Oregon
2 reviews
0 helpful votes
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Review
August 22, 2022

Customer Rep very helpful and knowledgeable. Let me decide the time I wanted the replacement sent.

Date of experience: August 22, 2022
Georgia
1 review
0 helpful votes
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Leaves wilting
August 22, 2022

I bought 2 persimmon trees
One is doing great
The other one losing leaves and what's remaining severely wilting
I called and your representative said to give it some time …. Waiting to see what happens
Thank you

Date of experience: August 22, 2022
Ohio
3 reviews
0 helpful votes
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Knockout roses
August 22, 2022

Very healthy beautiful roses. Very happy with purchase!

Date of experience: August 22, 2022
North Carolina
1 review
0 helpful votes
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White Oak
August 22, 2022

White Oak tree arrived timely and in good condition.

Date of experience: August 22, 2022
Michigan
2 reviews
0 helpful votes
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Dogwood 3 to 4 feet
August 22, 2022

Easy and quick. Tree received without issue. Quickly planted and doing good in it new home.

Date of experience: August 21, 2022
Illinois
1 review
0 helpful votes
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It was. Very simple to order, the tree came. Quickly and was in excellent. Condition.

Date of experience: August 21, 2022
New Jersey
1 review
0 helpful votes
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Housewarming gift
August 21, 2022

I gave a 2 gallon hydrangea to a friend as a house warming gift and it appears to be doing well.

Date of experience: August 21, 2022
New York
2 reviews
1 helpful vote
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Satisfied
August 21, 2022

The trees were not in the best shape, but good enough to survive, so I am satisfied.

Date of experience: August 21, 2022
Wisconsin
1 review
0 helpful votes
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Memorial Lilac Tree
August 21, 2022

Arrived on time and in great condition! Will order from Beautiful Blooms again. Great service and product!

Date of experience: August 21, 2022
Massachusetts
1 review
0 helpful votes
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The plant will make it, but it landed on my doorstep a bit mangled. I needed to trim the plant to hopefully give it a chance at making it. I realize that plants are hard to ship, and I do believe this hardy hydrangea will be fine, but it also took a much longer time than one would expect to be delivered.

Date of experience: August 21, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your hydrangea due to the long transit! We are reaching out to get some photos so we can assist you further!

North Carolina
1 review
0 helpful votes
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The palm
August 21, 2022

Just as I ordered very healthy trees, would recommend to all 5 stars for sure

Date of experience: August 21, 2022
California
2 reviews
0 helpful votes
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Perfect delivery
August 20, 2022

My fig tree arrived perfect condition with some figs on it too.

Date of experience: August 20, 2022
California
1 review
0 helpful votes
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Thornless Blackberry Bushes
August 20, 2022

Plants received are healthy. They were planted about two weeks ago and are doing very well. I'm pleased with them!

Date of experience: August 20, 2022
Florida
1 review
0 helpful votes
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Tea olive
August 20, 2022

One of the tea olive plants arrived broken... I had to discard

Date of experience: August 20, 2022
District of Columbia
1 review
0 helpful votes
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Another happy customer
August 20, 2022

I received my tree's and quickly unwrapped them as instructed. I planted them in my backyard in memory of my parents and they are standing nice and strong!

Date of experience: August 20, 2022
Florida
1 review
0 helpful votes
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Gardenia tree
August 20, 2022

Quick delivery. Had what I was looking for. Easy ordering.

Date of experience: August 19, 2022
Texas
1 review
0 helpful votes
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Poor quality
August 22, 2022

The plants I received are in bad shape. Very dry and weak. I am still waiting to see it they will begin to change for the better. Even though I have tried everything I can to nurture them, but it has been more than 2 weeks and it looks worse. I am very disappointed. This was an expensive plant.

Date of experience: August 19, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

Arizona
1 review
0 helpful votes
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Meyer Lemons & Blueberries
August 19, 2022

Received shipment quickly after I ordered. Plants were beautiful and healthy looking! So far, they are thriving. Very pleased with this experience!
I ordered 10 trees from Brighter Blooms three years ago and they are all living and growing. Some well over 7 foot tall and they were only a foot tall when I got them. Great company!

Date of experience: August 19, 2022