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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Massachusetts
1 review
0 helpful votes
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Sent as a gift.
September 20, 2021

I am assuming that she liked the dogwood tree. It is to be planted soon in her husband's memory. We will miss Gary dearly.

Date of experience: September 20, 2021
Washington
1 review
0 helpful votes
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Fast delivery
September 19, 2021

Easy to navigate with good descriptions and great plant when it arrived. Will by from then again.

Date of experience: September 19, 2021
California
2 reviews
0 helpful votes
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Half Dead
September 19, 2021

The only reason I gave 2 stars and not less is because it wasn't the products.
I ordered $200 worth of plants and it took 19 days for FedEx to get them delivered. I don't think even the hardiest of plants can survive that long. Especially while in a box that was nearly demolished along the way.
Better delivery is a must before I will order again.

Date of experience: September 19, 2021
Missouri
1 review
0 helpful votes
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Great Company To Deal Wish
September 19, 2021

Ordering a tree is a snap, alittle pricey, but as they say you get what you pay for, but ordering is very easy, shipping is very fast, trees are well packed, if I decide to order another tree it sure would be, without a doubt, be ordered from BrighterBlooms.com

Date of experience: September 19, 2021
Virginia
1 review
0 helpful votes
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Delivery was expected 9/17. It came 8 days later. Consequently the top 12" of my crossvine was dry and brown. I think it will ultimately be okay but for the $17 shipping charge I should have had better service.

Date of experience: September 19, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry for the delay in receiving your plants! We have reached out to help!

Massachusetts
1 review
0 helpful votes
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Tree not packed great and too small
September 19, 2021

One of the tree is so small and unhealthy looking…it only had a few branches. I had to use the bamboo stick prop/support the tree up.

Date of experience: September 19, 2021
Florida
1 review
0 helpful votes
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Disappointing Olive Tree
September 19, 2021

Where do I start. First, the online shopping was okay until the original tree I had in my shopping cart sold out and I had to purchase the smaller 4-5' tree, But then my order took a very long time to arrive, 11 days to be exact. I purchased it on 8/28 and received it on. 9/8. The absolute worst part was by the time it finally did arrive the box was hot and damaged and the Olive tree inside had lost about 50% of its leaves in the box …and since then it continues to drop more leaves every day. I am extremely disappointed with this purchase.

Date of experience: September 19, 2021
Texas
1 review
0 helpful votes
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Cloud 9 dogwood trees
September 20, 2021

I ordered 4 cloud 9 dogwood trees. 3 out of 4 trees arrived wilted and now dead.

Date of experience: September 18, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your trees arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

California
1 review
0 helpful votes
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Twig
September 19, 2021

Ordered a tree…. Received a twig. Disappointed in the size at the price point

Date of experience: September 18, 2021
Missouri
1 review
0 helpful votes
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Healthy plant
September 18, 2021

Plant was a little smaller than I thought it would be, but still very nice. Shipping was fast & problem-free.

Date of experience: September 18, 2021
Louisiana
1 review
0 helpful votes
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Love Brighter Blooms.
September 18, 2021
Updated review

I wanted a white and blue snowball bush also but can't afford it

Date of experience: September 18, 2021

I wanted a white and blue snowball bush also but can't...
September 14, 2021
Previous review

I wanted a white and blue snowball bush also but can't afford it

Date of experience: September 14, 2021
Texas
2 reviews
0 helpful votes
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Love your products!
September 18, 2021
Updated review

Love the plant I purchase from brighter blooms! Will always purchase from BB!

Date of experience: September 18, 2021

Great store
April 15, 2020
Previous review

Great store

Date of experience: April 15, 2020
South Carolina
1 review
0 helpful votes
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Willow tree
September 18, 2021

My granddaughter researched the type of tree for her area that would grow fast and provide shade. She was so excited to receive her tree! She is diligently taking care of it! Thanks for a special Grandmama Granddaughter memory!

Date of experience: September 18, 2021
Texas
2 reviews
0 helpful votes
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Healthy plants/Fast delivery
September 17, 2021

I received ten healthy azaleas. Planted them the next day and they are doing well.

Date of experience: September 17, 2021
Tennessee
1 review
0 helpful votes
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Azaleas
September 17, 2021

The azaleas seem to be in good shape even though Fed Ex messed up the delivery by thinking my address was not correct. Even though I had received an order from you before and countless orders through other places. It was 2 days later before they delivered and I had to make a call to Fed Ex to let them know the address is correct please deliver.

Date of experience: September 17, 2021
Texas
1 review
0 helpful votes
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Disappointed---twice
September 20, 2021

If plants can't be delivered to Seattle [West Coast] in a timely fashion, with the plants in healthy condition, be honest about it, and limit your deliveries to the East Coast.
Disappointed---again

Date of experience: September 17, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
3 reviews
0 helpful votes
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Ruby Falls red bud
September 17, 2021

It doesn't look very pretty right now, but it's guaranteed for a year. I'm hoping it will live and look pretty in the Spring.

Date of experience: September 16, 2021
Georgia
1 review
0 helpful votes
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First time satisfied customer
September 16, 2021

From the start BrighterBlooms helped me through my inquiry and order. They are very accommodating and helpful. Trees came in good health and they are available to assist via chat online and phone.

Date of experience: September 16, 2021
Washington
1 review
0 helpful votes
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Olive
September 16, 2021

My 1st tree arrived looking really tired. I gave it a couple of weeks to become acclimated but it kept losing leaves. After 2 short emails troubleshooting with no luck I was sent a new tree. I didn't even have to ask! New tree delivered looking beautiful with a lot of new growth. Very pleased with my experience. Can't wait to watch my Olive tree grow. Will definitely purchase again.

Date of experience: September 16, 2021
New Jersey
1 review
0 helpful votes
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For example, my Red Rocket had only one trunk or stem. Usually they have three or four. What should I expect or do?

Date of experience: September 16, 2021