Boot BarnReviews 108

LOCAL IDAHO FALLS STORE WILL NOT EXCHANGE ARIAT BOOTS PURCHASED ONLINE. Bought a pair of fairly expensive Ariat boots on-line at www.BootBarn.com which were on sale before Christmas. Tried to do a simple EXCHANGE at local store in Idaho Falls (size 12 for size 11 - exact same boot) the 3rd January. They claimed they could only give me a credit (which may not appear on my credit card for 3-5 days and had the audacity to blame my "bank" for that setback) BUT would resale me the new boot for the FULL PRICE (no discount). They kept my original invoice (and, only after I requested, gave me a bad copy of it off their copy machine which is so faint I can't even read it). They then claimed they could not give me any paperwork providing proof I had left my boots with them and had a REFUND coming. After I insisted on proof of return, Manager finally gave me a handwritten note on the bottom of the unreadable copy of the invoice.

NEVER AGAIN... My son, who has returned to college out of state, still has no Ariat boots for Christmas because I am still awaiting my REFUND so I can re-purchase them from somewhere else AND I still have no proof I even have a credit coming.

www.BootBarn.com clearly states in their Return Policy:

8. If you purchased online and want to return it in a store, you may do so for a refund, an EXCHANGE or store-credit.

1/5/17 UPDATE: After calling the corporate Boot Barn to make sure my credit was being processed, I was told she couldn't verify I even had a "credit" because they were still processing credits from 12/29/16. (Customer Service on-line was very polite, professional and did try to help... but couldn't.) What a poorly run outfit.