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The company has garnered mixed feedback, with several customers expressing high satisfaction with the effectiveness of their signal boosters, particularly in challenging reception areas. Positive sentiments often highlight product quality and improved connectivity. However, significant concerns arise regarding customer service, including delayed deliveries, unresponsive support, and difficulties with returns and refunds. Many customers report frustration with the lack of communication and resolution for issues encountered. Overall, while the product itself may deliver results, the company's service approach appears inconsistent, leading to a negative perception among a substantial portion of its clientele.
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Who would have thought such an infuriating network problem could easily be solved by simply purchasing a one time signal booster. I suffered for so long before I found this booster out. The dropped calls were something else. That is all gone. I hope I am not speaking too soon because I would really love things to remain the same!
I thought the prices were a bit high in the beginning and was very hesitant because what if it didn't work after spending all that money? Anyway I decided to take a chance because my network issues were getting worse by the day and I had no clear option by then. My risk paid off completely. This unit is worth every cent I spent on it. It had better remain this way.
Thanks so much for your feedback! We’re really glad you are satisfied with our product.
So glad we could help.
I love a device that does exactly what it says it would do, and this is one of those devices. My 3G has been upgraded to a very strong 4G and that works just fine for me. I do not regret for a single moment my decision to purchase this unit because it has lived up to the promise of stronger signals. It is worth every penny and I highly recommend it.
It feels great to know you liked our product.
We appreciate you taking the time to share your rating with us.
We’re here for you anytime.
I have had this for four days and it is too early to speak about the quality because I still worry things might change. But let me speak about the easy installation. Me and DIY never see eye to eye and I have people do the simplest things in my house. For some reason, mainly because I was bored on that day, I took to setting up this unit by myself. I did it. I did not fall or break anything which is a real wonder. One only has to carefully follow the outlined instructions!
So happy you were able to install it yourself. Our team does its best to provide good quality and user-friendly products.
Glad you liked your experience with us. We appreciate the time you took to write your review.
I have never heard of such things as mobile signal boosters so I did not know what to get for my office that had around 30 people. The customer care people walked me through every available option and helped me narrow the options down to a viable one. From there it was quite an easy decision to make. The installation did not take long and the signals are 5-bar strong. We can now get done to business without stress!
Thank you so much. We are so happy you liked your experience with us.
We will share your review with the team to let them know to keep up the amazing work! We’re here for you anytime.
I have bought several boosters from Mobile Signal Boosters and have had a pleasant experience every time. Mia and Hellen have always been so helpful with the ordering process and make it easy.
I will definitely be ordering again!
Thanks so much for being our valued customer and sharing your experience with us.
We will share your review with the team to let them know to keep up the amazing work!
We’re here for you anytime.
I bought the booster for a better cell phone signal in Austria. It works perfect. We had no signal at all inside the house and outside 2 bars. Now we got 5 bars inside and all around the house 2 bars. That's what we bought it for. Although there is a good English description inside the box maybe a short installation video would be easier for the consumers. The service even called me when I ordered the wrong booster and sensed me easily the right one. That was great service. I can fully recommend this company and the product
We appreciate the time you took to write such a detailed review.
Thanks for bringing gaps to our attention, I’ve passed this on to our team.
We’re here for you anytime.
Really good experience with this company. Starting with good clear advice about suitable products, without trying to sell me the most expensive. I needed the product quite quickly and it was dispatched to me without delay. The product was very easy to install with good clear installation instructions. But any queries and the staff are happy to help.
Thanks so much for sharing your experience with us. We are so glad that our service team provided a great experience for you.
Bought the £265 booster on 800MHz/1800MHz and worked flawlessly on my EE, 3G band. Now I upgraded to iPhone 12 Pro and apparently iPhone 12 Pro has no 3G band selection, only 4G and 5G. Contacted their support and pointed me to the £475 tri-band booster, on 800/900/1800MHz 4G one. The cables were the same so I used the same cables that I already fitted through window frames, so very easy upgrade. Now I'm in the process of returning the old one for a refund. Thanks Hellen for all your help!
We appreciate the time you took to write such a detailed review. And we are so happy you liked your experience with us. We will share your review with the team to let them know to keep up the amazing work! Thank you.
We are very pleased with the booster and the service provided by the team at mobile signal boosters. The booster itself works extremely well, boosting the signal in the house from nothing to full bars on the phone.
So glad you enjoy your experience. We appreciate you taking the time to share your rating, thanks for choosing us.
Hellen answered ALL of my questions, She had a great product knowledge. Hellen was really friendly and polite, she is a credit to the company and an excellent first line interaction.
She deserves a nice bottle of wine or some chocolates :)
We are so glad that our service team provided a great experience for you. We will share your review with the team to let them know to keep up the amazing work!
P.S. And we will think over a bottle of wine or chocolates as well :)
Prior address had very low signal - was a bungalow so quite an easy install to fit antenna up on the TV aerial mast and feed the cable into the loft. Fitted internal aerial in the airing cupboard and voila... full signal on both SIMs BT and Vodafone on my dual SIM phone. About a month before moving to a house the unit died... had to leave it as had some personal issues around the time but after moving, found new house had 0 bars on BT and 1 bar on Vodafone indoors. Needed the booster. Contacted Mobile Signal Boosters via email and they had a replacement unit shipped to me, though not actually installed fully as of yet (since moving I need my ladders back so I can get up to roof level) but positioning antenna up in the loft and running the cable down to the unit ad-hoc, not great aerial separation that is a main requirement, but still getting two to three bars on both SIMs. I expect when I get the external antenna fitted properly and wire fed indoors though the roof space, and booster unit setup and antenna mounted in landing cupboard, it'll be good.
So, support I got was great considering just a few months left on the two years warranty, and though a considered purchase of a sort, essential considering the signal we're getting here in the new place. If you work from home, and rely upon your mobile signal for calls, it's almost a must-have consideration. Just bear in mind installation requirements and that separation between the two antennas.
Dea Mrs. Keith, Thanks so much for the time you took to write such a detailed review. We’re here for you anytime.
This unit has improved my network greatly ever since it was installed. I am on my phone literally all the time so the last thing I need is weak signals preventing me to use it fully. I can now use it with a lot of ease and that really makes my days.
Thanks so much for taking the time to share your experience with us. We are so happy you are satisfied with our product.
We are delighted with our booster, it does exactly what was claimed.
I initially ordered online what I believed was the best booster for our needs but I was contacted by the company very shortly afterwards to check if the booster I had opted was adequate. Mia recommended that I upgrade to the next model and I have to say we are delighted with the result. It is a solid piece of kit, easy to install and it is 'plug and play' (I didn't have to touch any settings), we instantly went from no service at all to 3 and 4 bars of signal and clear as a bell voice calls as well as text messages being sent and delivered in real time!
While waiting for our booster to arrive I stumbled upon some pretty negative reviews which did put a doubt in my mind as to whether we had been duped but I am delighted to say that those reviews appear to be unfair and we are very happy customers in very rural Ireland.
We appreciate the time you took to write such a detailed review. And we are so happy you liked your experience with us. Thanks for your trust.
A good, proactive company. We have many rural sites that these save the day for. The only delay we had with one order was when they were low on stock and it was shipped from China. This caught a FedEx import bill, however as willing as ever Mobile Signal Boosters paid this, actually they do menton this on their web site. I would recoment others to buy from them.
We set a high standard for ourselves and are extremely sorry for the delay in the delivery of the product.
Thanks for taking the time to share your rating with us. We’re here for you anytime.
I've bought 3 of these now for various situations. BRILLIANT. Each one has achieved exactly what we need, 5 bars of signal on our phones where before we had no signal at all. I've also used them with a 4G router with equal suberb success. Will be buying more as applications need. Oh, and the service is brilliant, ordered Friday, received Tuesday. Brill. Thanks. Oh and yes they do have a real customer service line with real people
We are always happy to help and glad that our service team provided a great experience for you. Thanks for being our loyal customer.
We’re here for you anytime.
Plagued as I am with both a poor mobile signal and slow internet speed I thought Mobile Signal Boosters would be an answer to our problems. The unit arrived quickly and sadly had a fault with seemingly only intermittent power to the unit but during the time it worked the signal did not seem to get "boosted". Further investigation of our actual mobile signal strength suggested that it was too weak to be boosted. I decided to return the faulty unit and not try a replacement but ask for my money back under the advertised 30 day money back guarantee. I by then had read some of the reviews with increasing trepidation.
I then contacted the support number and found that staff manning the phones were pleasant and helpful. The process in returning the unit was a little more complicated than some but after following the clear instructions I have received a full refund today. Sadly we still have a poor mobile signal at home and although I cannot comment on the effectiveness of the booster unit I can comment and confirm that the support and money back guarantee was delivered pleasantly and in full.
Thank you very much for showing interest in our products.
We are really sorry we couldn’t be more helpful.
Thanks fot the time you took to write such a detailed review.
Although receiving the signal booster took a couple more days than somewhere like Amazon, it was worth it for the customer support - I received phone calls and emails from the company to check Id ordered the correct unit, then checking in if it was working okay etc. The unit itself has helped with signal - just a few extra bars. Its definitely not the "5 BARS GUARANTEED" but its enough for us to work / stream / upload in our very remote / rural location. Thanks guys!
Thanks so much for taking the time to share your rating with us.
We are so glad that our service team provided a great experience for you. We’re here for you anytime.
Order: Pro Mobile Booster Voice and 4G LTE – 300 sqm
Area: Hampshire, uk.
Provider: EE
Setup:
X2 Huawei B535-4G Routers
+ multiple mobile phones.
Previously: Poynting Omni LTE Antenna 4G-XPOL, mounted 8m up - line of sight to tower
Current: Mounted 13.2m - line of sight to tower located 154m away
I was cautious about buying this item, I honestly did not expect it to work and/or expected issues with the company as per other negative reviews. But I have to say this is not only effective but extremely user friendly.
With my previous setup, although the signal was strong, the consistency was not. Data would fluctuate greatly from 1-65mb down and up. Now, with the booster, the signal is just a strong, full bars but the consistency is solid. Avg download of 35mb down / 45+ up. Although it seems the speed no longer reaches into the 60mb+ range, it is far more stable now.
I would also like to mention that the image on the website is incorrect, on my unit and the other reviewers too, the screen does not display "uplink OK". This is not a fault and is a simply mistake.
Some other reviewers have stated the range is not as stated (300m2) I have to disagree with that, after installing at least 4 of my neighbours that I have asked now have full signal in their homes.
As far as the company goes, I have not experienced any of the issues other reviewers have. I have found the communication and aftercare to be very good. Whatever questions I have had, they have been able to answer without delay. My only real criticism is that the website stated UK stock, however it was shipped from China via Fedex, it did however arrive very quickly and I did not have to pay any import duties.
I would absolutely recommend one of these boosters and this company.
WoW! We appreciate the time you took to write such a detailed review.
And we are so happy you liked your experience with us.
We will share your review with the team to let them know to keep up the amazing work! Thanks for choosing us.
I have had excellent and very friendly service. Our mobile signal is very poor and intermittent but the booster has made a significant improvement. Solidly built and easy to install. A very nice unit and well worth purchasing.
Thank you so much for the time you took to write such a detailed review. And we are so happy you liked your experience with us.
We’re here for you anytime.
Answer: It's a complete scam. They drop ship from china and their products simply do not work. 21+ days for delivery when they say next working day. Will not refund.
Answer: Lots of choice and product information on their website. Easy to understand, which enabled me to make an informed choice.
Answer: Legit! I have the proof in terms of an order that was satisfied and all equipment is up and running and working well.
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Dear Martin, we do hope you keep loving your experience with our product.
Our team does its best to ensure product quality and customer satisfaction.
We appreciate you taking the time to share your rating with us. We’re here for you anytime.