Book DepositoryReviews 54

On 26 November I placed an order for two books listed as available for delivery from the UK within 2 days. My credit card was immediately charged and I received an order confirmation.

I never had any more communication from Book Depository, but when I checked my order status online, my order was displayed as cancelled. I emailed Book Depository --- there is no other way to contact customer service --- and didn't receive any assistance.

Finally on 1 December I received a refund on my credit card. Still no information at all from Book Depository. In the meantime one week has passed and timely delivery before the holidays is now in doubt.

BEWARE: Promo codes for Book Depository at various coupon sharing websites, but nowhere to use the on BD order form. I placed order then contacted their help desk on how to apply discount. Very inflexible Amber-Jade replied codes not valid unless emailed to customers directly. Poor business model when most other companies place promo code box before invoice total is calculated. Misleading to buyers who consult coupon sites. No conciliatory offer whatsoever. Will not buy there again.

Beware! This company gives an approximate address and a non-existent UK postcode for their returns. This will probably get there, but will bypass tracking equipment and delay the refund process.

You need to search the Royal Mail postcode-finder and leave off the last letter of the one given - the correct address will then show as a suggestion with unit number, street name and valid postcode. Click on it to appear in an envelope template. This one will work! Do not take the customer advisor's word, however polite their manner.

Welcome to Brazil! (in the Terry Gilliam sense)

HI, im so angry with you guys.

I place my order in February (pre-order) (bloodborne artworks).
I WAIT 5 MONTHS FOR THIS ITEM (I didnt buy in amazon or other store cause I wanted to trust in book depository).

When the item was released few weeks ago, you cancell my order (reason: we dont have the item, refund is on the way, sorry). [I buy the item as a birthday gift, can u imagine why im so angry].

Now I look your website and. YOU HAVE IT! In Stock.
YOU HAVE IT!
Wtf guys, scam store?
I wait your reply, if not. Ill insist with this, cause I feel so scammed.

Ps: I dont receive any refund, and I DONT WANT IT! I want the book, I pre order, I paid, and you have in Stock.
Just send my product, cause what you do isn't legal.

Our bank account was hacked. The culprit started their spending spree by authorising a payment with book depository and then reimbursing it the next day in a fishing expedition. Then went on to spend thousands and when we asked book depository for their help they refused. Even after pointing out that it must be someone with access to their accounting as the money was a. Taken and b. Refunded. We had never heard of them till then. Do not trust this company. It is of course in the hands of the fraud department now

I thought that I had purchased a book, 'The Devil's Chessboard,' and instead I received a cheap type written summary of the book, in about 50 pages only! I am still shocked as I write this review.

I then looked at my order and I noticed that the summary was listed at the end of the book title, so they fooled me into paying 10$ for a useless little summary of the book where I had wanted the entire book. I could have downloaded this on-line for free. I have never had this problem before when ordering from Abe's Books. I have always received a full book. Instead, I get a summary review written by a school kid or a person who has English problems.

I started reading this summary with the strange name, in quotes, summarized by 'gabby mackay.' This is obviously a fake name, and I can tell that it was a summary written by some foreign person living in London or some child. The book is filled with misspelled words, bad grammar, confusing sentences, and it is quite unreadable. I have never had this type of experience before in my life from a bookseller. I will of course let Abe Books know about these scammers.

OK, I lost 10$, so I will not go through the horrendous return policy with these dishonorable swindlers. I also read the other reviews on these people and I noticed a similar system: not sending books at all, no return policy, charging credit cards even when customers did not receive their products, charging in pounds rather than dollars. These guys must run their business as a wise guy outfit. I should have read the reviews on these guys before buying. I thought that they had good reviews on Abe's Books - but I was wrong after browsing this site.

Buyer beware. Stay clear away from The BookDepository.co.uk.

I purchased a book from the Book Depository and at over £12 it wasn't particularly cheap but it was an old book written in the early 19th century so I didn't mind.
I had to wait several days to receive the book but when I did I was pleasantly surprised at the shiny new, clean looking cover, A5 size
Unfortunately my pleasure soon turned to disappointment when I scanned the pages inside.
The text only filled about a quarter of the A5 size pages, it is like having a mobile phone screen on the page and almost unreadable it's so small.
After contacting them they have send they will take returns but I have to foot the return fees.
I just don't understand how they could possibly think they could put out books like that?
Very disappointed!

The Book Depository is just about the best book seller you could deal with. I have purchased books from them for years. They always arrived within about three days (amazing considering I live in the Shetland Islands). Never once has there been a problem and the prices are excellent. I will continue to use them. Why wouldn't I?

The best selection of books you'll find on the internet. I'm a bookaholic and absolutely LOVE this online store. It allows me to create wishlists, and any time books in my list go on sale I get an email notification. You can filter on things like hardcover, price, language and many more. The thing that blows my mind is that postage is FREE. I live in Australia and can't believe I pay nothing (books are almost half the price they are here, plus there's a bigger selection).