bOnline

Hiring bOnline to build our website was the worst mistake
Our company could have made. We hired bOnline at the end of November 2018 not
To mention that their accounting department is very unorganized and getting a
VAT invoice took months and multiple emails but our website is still not done.

It is now Almost May 2019 a simple templet of the website
Was built. We requested multiple changes to be made i. E. text, pictures, background
Etc. changes took forever to be done and what shocked me at first is that when
We sent a text change request with instructions on what to remove and what to
Add, this change was copied and passed to our website together with our
Instructions. It was an absolute joke. This however is not the end of it.

When the website was semi done and launched we noticed that
Some things do not look well in the mobile version. We made bOnline aware of
The issue and we were promised a fix. The menu looks bad so we asked for the
Menu to be changed on the mobile version. Our highlighted selling points were
Not aligned with so we asked for this to be fixed also, there was a large white
Border on the right side and that needed to also be corrected.

It has been over a month and bOnline is incapable of making
These change. Every time they change the mobile version, the desktop version
Looks bad. When they change the desktop version the mobile looks bad. This is
Now going back and forth for over a month.

It is now 6 months and we are still dealing with the
Nightmare.

BOnline is fast to collect money for your website and
Maintenance which we also paid for a full year in advance however the moment
You pay, you have no help or support (even if you paid for it)

My STRONG suggestion to any business is to stay away from
This company. Remember there is plenty of competition out there and yes the
Cost might be slightly higher but at least it will be worth it.

We made the terrible mistake of trusting bOnline and now we
Are left with an unfinished desktop website, bad mobile version of it and even
Thou we paid for support there is none.

I am not one to post reviews often. I am a General Manager
Of a hotel and I always try to give a company the chance to fix things before I
Go to the extreme of posting a negative review. As a manager of a hotel I understand
The impact this can have on a business, however bOnline has left me with no
Other option.

As a business these days having a good looking website is
Essential. BOnline is not the company that will provide you with one.

I used bOnline to build my website. Their online reviews were really good so I believed I had chosen a good company. I was so very wrong. The website they built was o. K; the logo they designed far from impressed me. The platform that they used was rubbish. It wasn't easy to make changes to the website and it had very limited functionality. When I complained to them they advised me that other customers had also complained and now they were using a new platform. To rebuild my website on this new platform would be over £400 but they were willing to offer it to me 'at a much reduced rate...' Considering I had already given them several hundred pounds (and was regretting my decision); why would I give them any more of my money. Good customer service would have been offering to rebuild my website on the new platform for free; but they didn't offer and I went to Wix.com and built another site which by the way is far superior to the bOnline one and the platform is easy to use. Verdict: RUBBISH; use another company or build your own website.

I've just been scammed by this company or how do you call it
When you pay for a service, in my case, a web design, paid the upfront and
After a month when supposed to be ready, you pay the rest of the amount and surprise:
No access to website and nothing done!
After stress and long hours on the phone asking for news, I finally realize
That is no point to wait and ask for my money back. In the end if you pay for a
Service and is not delivered in time (1 month) and after 2 months you ask your
Money back, I think is common sense to have a refund. Surprise again! Today they
Contacted me and said that I will not have any money back as the payment done is
No refundable. Wait a minute, that means scam, is it? My story started in November; on 4th
Of December the website supposed to be ready, January I've asked for my money back
Because they failed to offer the service that I paid for; 27th of
February they said that the payment done is No refundable. Thank you, bOnline
Ltd for all the stress, unprofessionalism and waist of time!

Like others here I was harassed into switching from an existing contract by the offer of a very reasonable monthly cost. Unfortunately once this has taken place the costs double and the service becomes unusable. The internet is a snails pace and is unable to stay connected for more than 2 hours.

I spend my time trouble shooting, compaining to them instead of being able to get along with my work. This really was the worst mistake I have made in years. I feel any positive reviews must be from employees as the whole operation is a joke. I recieved a call from the a month after switching asking if I wanted to sign up. Today after calling yet again to complain about the terrible service I was told my phone line is not taken care of by them, yet they emailed me several weeks ago to say this was the case and bill me accordingly.

Stay well clear, literally any supplier is better than these, I haven't had anything nearly as bad since the dial up days. Ironically enough my internet has stopped working as I type and I will have to wait for reconnection before I am able to send this review.

Truly Awful, stay well away.

This company took money from our account immediately and then could not provide the service as advertised. Some baloney about BT won't allow them to use their exchange for fibre (then suddenly at a higher tariff they will offer us a deal on fibre that they can't access?) What a joke, you know the saying if it looks too good to be true then it definitely is! Still waiting for money to be put back in our charity account which they promised would be in by Monday (2 days ago) now they won't even reply to our messages.
Stick with companies that you know, better the devil you know, even though most comms companies have bad press the rest are as bad as one another when things go wrong. This company B Online is simply the worst and you won't B online any time soon.
Don't fall for their dodgy sales patter either, it's over scripted and makes them look so unprofessional. Business broadband - choose TalkTalk, BT or PlusNet at least we managed to salvage a connection with TalkTalk Business for next Monday. Will be reporting B Online to Ofcom

Completely useless... unprofessional and simply not fit for purpose.

Worst mistake I've made in last 2 years... using bOnline.

Telephone support is a joke... and their broadband is unable to stay connected for 48 hours... and their billing is ridiculous. I paid upfront for 18 months, then at the end of my contract I have been held ransom and bOnline have added hundreds to my bill.

Online payments aren't always processed against your account. (Which may lead to you being incorrectly disconnected, or being re-charged for an already paid bill)

In short... they're completely useless.

Avoid this company like the plague. Ive had no service for over a year and its impossible to get any help when phoning up their customer services - because I keep getting cut off - on their own line! Ive finally got through to the complaints department (and thats only because I put a 1 star review on trustpilot! - so if you want to at least talk to the complaints dept - you need to do this - its the only way through!) - and they are going to waive the exit fee?!... really?... but Ive since been with 'talk talk' and sky for over a year as I had no service from them at all. I couldnt even pay for anything from my bank account online, because I got cut off before I could get to the pay section!- as the connection was so bad. The phone line was crackly and I couldn't hear anyone who rang me... yet no problem at all with 'talk talk' or sky - and its the same line! So - god knows what they do with the line! So - no broadband or phone line for over a year - and they are well aware of this - yet currently no refund or compensation, and now - the £16.99/m has gone up to £42/m - yet - service is still non existent and customer services or complaints department pointless. Shocking company. Save yourself grief and frustration - go elsewhere!

Avoid! There are not enough letters for me to explain to you the many reasons that you should run away from this company as fast as you can. Hours and hours of wasted phone calls that don't go through on their awful phone system or get me through to any number useless representatives that fail to deal with my problems. Add that to them charging us fees for numerous incidences where they were at fault resulting in more conversations, internal investigations and on and on and on! Worst phone and internet company EVER!

I work in IT and we install and work with a lot of ISPs. For one of our lines we tried Bonline. The most incompetent amateur service I have ever seen. Took over month after the connection date to receive the service, when it went down it took 6 weeks to resolve, and even after cancelling my account they are continuing to send invoices. My contract is finished and paid up and they admit to it but still the invoice come.

I decided to switch from Wix to this company as they had good reviews and the design samples looked good. The initial consultation went well, the sales person was friendly and helpful and came back to me quickly with a quote that was fairly reasonable. My designer was also friendly, and designed a website which looked very professional, which is exactly what I wanted. However, problems started to appear. I was sent an invoice for £178.50 which was an account for the whole amount, but I noticed that on my credit card statement they had in fact taken £330. I called them, and they had 'forgotten' to tell me about the higher amount as a deposit and the account department person had omitted to send me the other invoice. She was pretty rude and unhelpful. I explained I needed an itemised invoice for my records and they sent me an invoice showing reference numbers only! After spending a whole morning on the phone to various people, they eventually fixed it. Unfortunately, it wasn't the only problem. I kept asking my designer to change a photograph on the home page, which I had sent hem several weeks before, and he just wasn't doing it. I had a review of the website, after I asked to carry out several changes, and nothing had happened. I had then a closer look, and there were loads of mistakes, links not working or directing to the wrong pages, text for FAQ under Contact Us, etc. there was such a long list, that I emailed him, copied the head of design in this email and stated I was really dissatisfied. I wasn't expecting to find so many mistakes due to haste and very poor attention to detail. Being a sole trader, I felt I wasn't taken seriously and that my designer regarded the importance of my website negligible, this is the impression I obtained. The head of design was fairly sympathetic, and the problems were sorted, but I was quite angry when he said that the next review would be my final one, to which I responded that it was ok providing all the mistakes had been fixed! My advice is, if you use them, make sure you work closely with your designer, I was too trusting. I have signed up for a year's support, but I'm really not sure if I want to stay with them for longer than that, time will tell. I am due to have a chat with one of the designer about to create pages and amend text myself, I hope this will go well.