bOnline

Do not use them. I cancelled the account and requested the necessary to be done. I was forced to pay for the previous month and up to cancellation date by card. The bonline staff said the direct debit will be cancelled automatically upon cancellation. They knew I was leaving the company on that Friday. The bill was fully paid and surprise surprise on Friday a direct debit was also charged. The following week cancellation team calls me to find out the reason for the cancellation and started arguing when I mentioned I thought this call was about the double charge to the account. He started arguing with me that I should have talked to the cancellation team to avoid this. I called to cancel the account and I expected them to do the necessary to cancel the account not try to blame me for their incompetence and greed!

We started using bOnline in April 2020 for their VoIP services, and in all my years in business, signing up with bOnline has been one of my biggest regrets.

When the system is 'working', the calls constantly drop and the actual call quality is very poor with the lines constantly sounding like they are fuzzy or really crackly. Calls frequently don't get through to us and sometimes they do get through to the software but it won't let us answer. Sometimes the phone can be ringing and we're all wildly trying to answer across all our devices. Like any business, missing calls is bad for reputation and the bottom line however bOnline just don't seem to care. We are nearly a year down the line in a three year contract and I have asked numerous times to be let out of my contract and to part ways amicably as they genuinely seem unable to deliver a functioning product however this request has never been answered and all they've done for us despite daily issues is grant me a one time £30 credit.

I am the company director and they've left me with a phone line that works maybe 1 hour in every 24 for months now. The last communication I had with one of the support team was on the 13th of January when he said he was on a call right at that moment trying to sort things for me and would be straight back in touch after the call. There has been no update since, and I've emailed three further errors with no response.

I purchased a VoIP system that worked on both desktop and mobile to provide the ability for people to work from home during evening and weekends - bOnline barely works on anyones mobile so I've ended up in the office on the evening and weekends trying to use the desktop to make important calls and I've also had to pay staff overtime to stay in the office late during busy periods.

When we originally got the system we were asking frequently for support from the team to try to get things to work better, but they talked us through the same steps almost every time. Our Wifi and computer systems which operate every other software systems we use with no issue were continually blamed by BOnline. At one point we were told the latest Mac update was to blame and that we had to downgrade our software to continue using bOnline. When we advised we couldn't do this as all other apps would eventually struggle to work with downgraded software the customer representative on the live chat sent us a sad face emoji.

Sometimes, you can get the app to work by deleting it, re downloading it and reactivating your soft phone. This is what bOnline suggest you do every time it stops working. The team can do this multiple times a day between all our phones with varying degrees of success.

The company has resolved the issue - I'm still not very happy that it took so long to get a real person to help me. I was being overcharged, not switching to a new contract that is more affordable. My advice, get a real person to be your account manager as customer services are really very poor in general.

My experience with bOnline had been phenomenal!
The staff is very helpful and kind, before signing up I got all my questions answered and explained very well. Now, after months of being with bOnline, I can say that if you need assistance you will always find a person of the staff ready to help you in a really professional way.
In short, great services and fair prices. I would recommend them to many people in the near future.

Was introduced to this company by a friend that referred me. I purchased Fibre broadband for my new business and the team made the process so easy. Anybody I talked to was incredibly friendly and happy to help

Good old fashioned manners, staff are generally thoughtful and understanding.
I like their billing system, prices are competitive and its usually easy and quick to speak to a human who generally responds favourably.
I have been with bonline for years now and also moved my parents to them, I have had issues on occasion but they are rectified with a caring approach.
I like the service we ate currently getting.

It took for them over 2 years to put together a website which they simply had to copy from one to another. Customer service unknown by this company, urgency is a word unknown, professionalism is rocket science. They promise the world and if you are lucky then you will not use this company. Staff never respond promptly, always give every excuse imaginable. I am now on the phone I have been on the hold for over 15 minutes and I am number one in the queue. I can imagine how frustrated the last guy in the queue will be. Don't use even if your life depends on it. It's not worth it.

Worst Company, worst service & Zero customer service.
They mixed my company with another customer of theirs & were billing me 10 times more than my contract term which I refused to pay.
I tried to call several times but have been on wait for 35-45 minutes and then the call just drops, I also called the payment line but did not get to speak to someone to explain the situation.

Today 18/07/2020 I came and see that my phone and broadband is not working. I could not keep the pharmacy open as there was no means of accepting payments as there was no internet or broadband due to your irresponsible act of suspending my account I have made a loss of £3900 from sales excluding prescriptions for not being able to operate my business as due to the pandemic we do not accept cash and its only card payments and also the inconvenience it has caused me, my business and my patients and other healthcare professionals trying to contact us but have been unable I will file a case against your company to recover these losses and will not stay with your company for any longer and will be switching to XLN as soon as possible and no one can stop the transfer.