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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,459
quality
252
This company responds to reviews on average within 1 day

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50,560 reviews

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Texas
1 review
0 helpful votes
Follow Maria P.
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I received my jewelry in a timely fashion and have enjoyed the quality in the products.

Date of experience: July 29, 2024
Minnesota
1 review
0 helpful votes
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I had a pretty good experience, I just feel like the...
August 8, 2024
Updated review

I had a pretty good experience, I just feel like the products felt cheaply made which was a but discouraging

Date of experience: July 29, 2024

Easy website
March 24, 2024
Previous review

Easy website

Date of experience: March 14, 2024
Michigan
1 review
0 helpful votes
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Really clear website, shipping, and great quality of descriptions, explanations, and other info. The pieces are great too! Super nice quality too.

Date of experience: July 29, 2024
Minnesota
1 review
0 helpful votes
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Did not receive correct item from my order. I got something totally different than I ordered

Date of experience: July 29, 2024
North Carolina
1 review
0 helpful votes
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My experience was pretty good but it took me awhile to find jewelry i liked on the website

Date of experience: July 29, 2024
California
1 review
0 helpful votes
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Very easy site to use
August 8, 2024

Very easy site to use. Great selections for jewelry and very decent prices. Always fun to shop for new jewelry

Date of experience: July 29, 2024
North Carolina
1 review
0 helpful votes
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As always great customer service awesome pieces.returning customer

Date of experience: July 29, 2024
New York
1 review
0 helpful votes
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Everything was great but the timing on delivery. It was a week too late.

Date of experience: July 28, 2024
Colorado
1 review
0 helpful votes
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Good over all exactly what I needed. Great quality and fast shipping

Date of experience: July 27, 2024
California
1 review
0 helpful votes
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I think overall, it's a hit or miss, sometimes it's worth it cause the deals and discounts but u have to pay for shipping always sooo yeah goodluck

Date of experience: July 27, 2024
Texas
1 review
0 helpful votes
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This jewelry is beautiful and very comfortable. It's even comfortable to sleep in! I highly recommend it!

Date of experience: July 27, 2024
New York
1 review
0 helpful votes
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Thank you!
August 6, 2024

Thank you! I really like the nose studs and I will continue to buy

Date of experience: July 27, 2024
Iowa
1 review
0 helpful votes
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I had a very good experience
August 6, 2024

I had a very good experience. The jewelry came fast and in perfect time for my MRI.

Date of experience: July 27, 2024
Texas
1 review
0 helpful votes
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Moderate, didn't get accurate shipping info unfortunately

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 26, 2024

Fast and easy
April 3, 2024
Previous review

Fast and easy

Date of experience: March 24, 2024
New York
1 review
0 helpful votes
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The price was not bad
August 5, 2024

The price was not bad. They arrived on time. They looked great when unpacked but after wearing for a couple days they broke

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 26, 2024
California
1 review
0 helpful votes
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Shipping takes a couple weeks but the products are as pictured.

Date of experience: July 26, 2024
Washington
1 review
0 helpful votes
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I found what I wanted quickly easily. Just what I wanted. I would have liked a bigger diamond, but cannot afford one. But I have a diamond in my lip now which is just what I wanted. Arrived quickly, well packaged.

Date of experience: July 26, 2024
Texas
1 review
0 helpful votes
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Packages came very swiftly and i love how the jewelry looks on me. Will buy again very soon!

Date of experience: July 26, 2024
Texas
1 review
0 helpful votes
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Body candy took the initiative and called about a particular piece, worked with me to make extensive changes to my order and shipped quickly :)

Date of experience: July 25, 2024
New Mexico
1 review
0 helpful votes
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Someone needs to review all piercings in every category and make sure they're in the right spots

Date of experience: July 25, 2024